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February 2024 by Jody Crist
BEWARE OF OFFERS THAT SOUND TOO GOOD TO BE TRUE.We visited this store to add an additional line to our plan and Ana told us that the three iPhone 13s we already had were eligible for an upgrade and my monthly bill would end up being the same as it has been, but we would have iPhone 15s. What she didn't tell us was that 3 months later (which is too late to cancel) I would be charged with the remaining balance of the old phones even though we turned the phones in. At the store I paid $500 to cover the taxes and setup fees. Then my first bill was $474 because of device payment upgrade fees and partial monthly charges. And now my second bill is $1157 to cover the balances of the old phones because they're giving us a monthly credit on our old phones instead. And when I call Verizon and say I don't want a monthly credit, just credit me the balance of the phones I returned, they say there's nothing they can do. I will have given Verizon over $2000 in two months and my bill will still be $240 monthly after that. What a SCAM! Fool me once shame on YOU!
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January 2024 by Kevin Earp
Excellent service. Kirby was patient with me and knows his stuff. Thanks for the excellent transition from my iPhone from 10 to 15 pro max. No pushy sales or anything like that. Listens and gave me exactly what I was hoping for and helped with sharing more info. Outstanding. Thanks
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November 2023 by Kathie Woelk
I met a wonderful young man, sales associate, Tommy. He was professional, knowledgeable, friendly and a joy to work with. I highly recommend this location and this young man. I feel grateful and blessed by his help.
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November 2023 by Delores Hilliard
Sean was most helpful. He was very patient and kind with me. Had to end up getting a new phone as my old phone just wasn't working for me anymore. There are still things l haven't figured out on this new phone, but l will be seeing Sean for any help l need. He's a "superstar".
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October 2023 by Jolyn Linkous
John did wonderful helping me with Blue Tooth. Just great service!! Thank you John!
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October 2023 by Jaclyn Lewis
Kirby was amazing at assisting me with finding the right plan for me and my small business. He even showed me the best way to utilize any IPad when out and about working.
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October 2023 by Sawyer Myrick
Always happy with the superior service that Kirby offers. He is our go to person and always goes above and beyond!!
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October 2023 by Brittney Whitehead
Kirby is the best. Followed him to this store from another location! Super helpful and fast!
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October 2023 by Ashley Ingle
I recently visited this store to setup a new line for my son. I had tried to do it online and was having trouble getting the phone delivered to my house. Kirby was the sales representative that assisted me with setting up the new phone. He was very helpful and answered any questions that I had. I would definitely return to this store and make sure you get Kirby.
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September 2023 by Benjamin Weston
I visited this establishment on 08/24 to buy a new phone, my old one kicked the dust. Andrew S. was my sales rep. He was very helpful in showing me a few different options based on what I needed. I got a great new phone. Just wanted to say thank you. He is a very knowledgeable young man.
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September 2023 by craig smith
We visited this Verizon location last week and worked with Ms Candace Evans to trade in an older model Iphone and ensure we were on the best coverage plan. Candace spent the time needed to fully answer all of our questions, researched information on best products and billing and made sure all of our information was correctly transferred; at no time was there any pressure to buy any product or rush through our time. We highly recommend working with Candace if you are in the market to upgrade.
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July 2023 by mary macqueen
I was beyond impressed with Shawn the salesman who helped me. He was professional knowledgeable patient and kind. He went above and beyond to make sure I was satisfied and comfortable with my phone. I wish there were more people like him in the world
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July 2023 by Nicholas Davenport
This place has the most professional crew I've seen at a store. And Drake awesome! I came in for a SIM replacement. Walked out with a tablet and screen protector.
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July 2023 by Eric Taylor
Abysmal service. We pay a lot for our service and when my wife's phone had issues with her service we went into the store to see if they could fix it. Before the guy would even look at it he wanted to charge us $20 for a "sim card swap". Turns out it was the device not the sim card. He claimed it was store policy but is definitely just a new way to skim money from customers that already pay an arm and leg for mediocre cell service. Do not go to this store if you can avoid it.
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May 2023 by Danielle Bielert
Terrible service. Agent sold me the wrong phones, no one will help correct the problem, had to wait for him to contact me and I had to contact him first to get my new phones and STILL DON'T HAVE MY BILLING CORRECT! Absolutely awful service and obviously Agent has no clue what he's doing.
