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April 2024 by Shirley Clinard
I had some issues with my refills at Walgreens, so I went to the pharmacy and was assisted by Dev. In just a short time she had all of my issues resolved. Deb was very friendly, professional and a pleasure to speak with.
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April 2024 by rebel coombes
Devin O'Neill helped me figure out what was going on with my prescription and what I need to do to fix it! Great customer service!!!
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April 2024 by Erika Pruismann
If I could give 0 stars I would. Moving from the Midwest where Walgreens is a preferred pharmacy because of their customer service, their quick (and ACCURATE) processing and overall great experience, I was appalled when I moved here and witnessed some of the worst customer experience at this Walgreens. What's worse? Anyone I've talked to will say how bad Walgreens is here and how you should avoid it. For the past three months, this pharmacy has messed up every single one of my refills and has had TERRIBLE and rude customer service. These are medications for patients with medical diagnoses and there's no feeling of priority or customer-driven care at this pharmacy. While currently working at a Specialty Pharmacy and knowing how important customer service is to business sustainability, it's crazy to think Walgreens has done nothing to change this continued environment. An environment that is leaving their patients with poor service and without the medications they need for their health. When is the wake up call?I'll be taking the advice of the other Carolinians and taking my business elsewhere.
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March 2024 by Brittany Newsom
This is one of the worst Walgreens. They always say that your prescription is ready for pickup but when you come to pick it up, magically it's not ready and no one knows why. I've had plenty of terrible experiences at other Walgreens stores in the past, but even at those, once they say your prescription is ready, it's ready. This is not rocket science. JUST DON'T TELL ME IT'S READY IF IT'S NOT READY...
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March 2024 by Allison Baughman
If you are dealing with a lifesaving medication like insulin for a type 1 diabetic I would not suggest this place. The girl I spoke with was very rude , sarcastic and had absolutely no empathy.Long story short I'm still not sure if they were out of the insulin or needed a pre-authorization.Either way they were rude and not willing to help or care. I will be strongly advising my son to go to a different pharmacy as I have had the same issues in the past and switched to Realo and stress free.
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March 2024 by Brandi King
Rude and immature staff in the pharmacy department
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March 2024 by Hurricane Breaks
The pharmacy never answers the phone and the girls that work up front ant the pharmacy are extremely rude. They also didn’t put my prescription in when I asked them to and blatantly lied they did. So tired of it. Corporate needs to step in. It’s been bad for years
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February 2024 by Jessica Lyman
For the 12 years I have lived in Clayton, I’m beyond pissed with Walgreens. The FACT my SON needs his medicine and I have to pocket out more money because your system is down with GoodRX??? Are you serious???? Why should that be my problem?? Then I get that response back “may be fixed in a couple of hours, tonight or tomorrow”. I have already stopped using you for my type 1 diabetic daughter because nothing is ever in stock that keeps her alive. Your 2 star average review is so far generous.
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February 2024 by Vanessa Godette
I really would leave a 0 if able, let's just start there. I have been a loyal patient of The Walgreen's pharmacy for some time now, but I have definitely switched pharmacies due to one reason. STAFF. I have had a terrible experience not once but twice, with the same young lady DEVEN. Not only is she completely unprofessional but Rude and just nasty to people. I work in the Healthcare care field, so haveing patience and empathy is key! How she continues to be disrespectful and gets away with me is disbelief. She clearly demonstrats how much she hates her job and hates being there. IT SHOWS. I'm sure this review will be left unanswered as usual but hopefully with my review DEVEN will be taught how to have compassion and empathy when working with the public, otherwise she should just go work a McDonald's and sit down somewhere and correct her nasty attitude.
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February 2024 by Bobby Taboada
Terrible customer service! They don’t talk to you like a Person. Some folks do not need to be in the Customer Service business.
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January 2024 by Jessica Ramos
This location is by far the best. I have lived in 3 different states and this location exceeds them all. I had the pleasure of meeting Gladys and Andrew this evening. Their customer service was not just friendly, they made me feel like family in such a short period of time. That’s extremely difficult to do. I know my statement is cheesy but it’s true. Thank you again Gladys and Andrew.
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January 2024 by Jessica Dickens
Walgreens should really look into the pharmacy here. They are slow, unprepared and cause such an inconvenience to customers who rely on medication. It’s totally unacceptable.
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January 2024 by Emily Rivera
Horrible customer services. On the online waiting to talk to pharmacy once one the line 30 mins and then pick up and hang up, then I call again other 15 mins and no one pick up. Bad service
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January 2024 by CS Chandler
Worst pharmacy EVER! Find another caring and efficient pharmacy to get your meds. Poor staff and customer service, I keep trying to give them chances but this is it. I placed a delivery order and only 1 prescription is showing for delivery so I called earlier and was told they would send me a link to add the additional 5 prescriptions for my 81 yr old mother and I never received it. I then got notification my delivery was being picked up with still only the 1 prescription. Called the delivery driver while she was at the store and she let me speak with pharmacist or clerk and was told they wouldn’t add them. Why would I have 1 prescription delivered when I usually have 15 or more prescriptions. The last time they gave me half a prescription and told me to come back the next day for the rest, when I came back the next day picked up about 4 prescriptions only to walk out and discover the one they were to give me the remaining prescription for was not even in the bag. I had already been in line for 20 mins and when I went back in I was told I could wait for it & that wait was another 45 minutes. I have other examples but what’s the use, horrible pharmacy!
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January 2024 by Allison Leino
I visit this Walgreen’s photo center several times per month to print photos for my small business.Walgreen’s’ same-day photo service is unmatched. If you have the app, it’s as easy as uploading a photo from your phone’s camera roll and picking it up an hour (or less) later. No matter what is going on in the store, I never have to wait long for good service from friendly employees. Highly recommend this service.