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February 2024 by Cody G.
My fiancé Kaitlyn ordered and paid for a wedding dress from Nina at English's Bridal on October 7, 2023. She was told her dress would be at the store in January. On January 10, 2024 Kaitlyn called the shop with no response. On January 16 and January 22 Kaitlyn emailed Nina with no response. On January 30 Kaitlyn called and was finally answered. Nina stated that UPS was having trouble delivering to their boutique but a lot of dresses were just delivered and she was sure one was Kaitlyn's. Nina said she would call Kaitlyn back later that day. Nina did not call. On February 7 Kaitlyn texted the cell phone number on Nina's business card again with no answer. Today February 14, 2024 Kaitlyn again called Nina and left a message. The lack of communication from Nina has made for a terrible customer service experience. In the future when the topic of wedding dresses, prom dresses, and formal wear come up we will fully recommend against English's Bridal.
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October 2023 by Madison Garris
Nina was great to work with and such a sweet person, the first dress she pulled ended up being the one and I’m so happy! I tried on dresses at a couple of other stores but the second I tried on the first dress at English’s I could tell the quality was so much higher. I fell in love with my dress a little more each time I tried it on and I received so many compliments on the day of. I am thrilled to have been able to support a local business and find the wedding dress of my dreams!!
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August 2023 by Cindy L.
My initial impression was very good and the ladies in the store were very helpful. Their"Mother of The Bride Selection" for trying on was ample. However, the time line in which I was told the dress would take to arrive, and the poor communication process throughout, was less than satisfactory! The dress that was paid for in full on June 28th, 2023 and supposedly ordered by the owner that very day. Six weeks later I returned to get my refund (which they were more than willing to give) because there was still no date for the dresses arrival and wait and see is not a game I was willing to play!
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August 2023 by Marah Freiberg
Nina went out of her way to help me have the best bridal experience. So many beautiful dresses, great accessories and for such good prices. Would recommend any bride stopping here because you most likely will go home with an amazing dress.
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February 2023 by Jessie Dixon
My daughter found her perfect wedding dress and the entire staff are wonderful. We had a great appointment they made us feel welcome and listened to what my daughter was looking for. My daughter chose dresses and so did Nina. I can't wait to see her in the dress again. They have alot of dresses to choose from and they make you feel like you are the only bride in the world. Thank you Nina and the rest of the staff you all are great. Thank you for making this experience effortless and special. We're looking forward to seeing the dress when it comes in and I'm sure they will make the pickup special for my daughter to. I would recommend making a appointment at English's for your formal wear and bridal needs you won't regret it!
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January 2023 by Caitlin Byerly
I couldn't have had a better experience!! Nina, Molly, and Nina's sisters were all wonderful. This was the first store I had gone to in search of my wedding dress & I had *no* idea what I wanted, only what I wasn't crazy about. Their selection, price points, and the experience was top notch -- Nina (the owner) and Molly clearly knew what looked best, interpreted wonderfully what I was looking for, and were so patient until I found exactly what was 'me' -- and all without any pressure at all. Everyone at this store's enthusiasm for their clients & their big day is contagious and genuine. Absolutely worth going here if you're a new bride & searching for 'the' dress!
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January 2023 by Ivy Williams
After a HORRIBLE experience at David’s bridal, we ended up here and this was the best decision we ever made.These beautiful women made my sister feel absolutely gorgeous in everything she put on, made sure she stayed in budget (or worked with her on price) and really made this day that started out stressful and overwhelming into such a special and memorable day of her finding her dream dress. ♥️
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January 2023 by Amanda Stepp
Don’t waste your time at David’s Bridal! Support small businesses! Went here This weekend to find my baby sister’s dream wedding dress. After a nightmare at David’s Bridal it was such an amazing experience here! The girls are so helpful and wonderful! My sissy found her dream dress and it was the best experience!
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December 2022 by So Spiteful
Customer service is terrible. My fiancé came here while I was at work to look at dresses and the girls were more interested looking at TikTok than helping the one customer in the store. Never again!
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November 2022 by Saundra G.
We just had an outstanding experience at English's and we highly recommend them. No pressure, great job listening to us and helping pull dresses in the style and price range our bride requested, and they helped show the fit by clipping them in a way that was flattering. Fantastic to work with, highly recommended!
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October 2022 by Leslie Taylor
Thank you so much to English's Bridal & Formal Wear for an outstanding day with you!!! Upon arrival I was greeted by name and dresses of all sorts were pulled. They take their time with each dress to assure you know how it would look altered and fitted. This was a definite FIVE STARS type customer service experience! Once a dress came about that you considered the alterations “Grammy award winning complete wizard” Covi comes over and starts pinning it to perfection. Today I said yes to the dress with these amazing ladies at English and left the shop feeling like I made new friends!! ❤️❤️❤️& just like that I have a wedding dress checked off the list ?
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October 2022 by Susannah Bell
Nina is AMAZING. The shop has changed hands since the negative reviews were left and I am serious, do not let them deter you!Nina and her staff are fabulous. Molly helped me out and was so kind and encouraging. They have tons of affordable gowns in so many styles. I loved shopping there and my time with the team. Thank you Nina and Molly!
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October 2022 by Sandra Conaway
I most definitely would recommend doing business with this group of girls! They were outstanding in their customer service and they have a heart of gold! I have been very pleased with them. Thank you all so very much for your kindness and thoughtfulness!
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September 2022 by Rachel Watson
It was a huge waste of time!I asked the owner if she had women’s bridal suits at a bridal show and she pulled out her phone and showed me one. I agreed to set a fitting appointment to see if I liked it on. After driving 1.5 hours for this appointment she didn’t have the suit or any women’s suit in the store. She had me try on a jumpsuit and a dress explaining they needed to see how the designer’s styles looked on me. They were terrible! Through just talking casually with her, I found out she could have paid a $50 borrow charge to get the suit there for my fitting appointment so I could try it on and see if it would work or not. She also hinted that I would need to pay the $50 designer borrow fee and it could go towards my purchase, but conveniently left out what would happen if I decided it wasn’t the right bridal suit for me. She also expected me to come back to try it when it arrived. The suit was basic and WAY overpriced when she finally told me the price! Don’t waste your time!
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June 2022 by Judy Tull
I had such a wonderful experience with the ladies at English's! They were so attentive and helpful. Of course I said yes to a dress there. Prices are great, and they take care of any alterations you may need. I definitely suggest you go!
