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January 2024 by Fred K.
The afterschool is terrible! The kids aren't allowed to do anything and every one is so sensitive that you can't say anything
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December 2023 by johnny oleksa
huge superbly maintainedmost equipment I’ve ever seen. Staff is knowledgeable and super nice. A very positive atmosphere ⭐️ ⭐️ ⭐️⭐️⭐️
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December 2023 by Kimberly Marty
I used to love this Y. They have the best pool in Winston for kids. Zero entry, warm, more room to swim than any of the other Y’s I’ve seen. The nursery staff was also really sweet and knew my child by name. My kids loved going, even my 1 year old! I taught both of my oldest children, who are under 6, how to swim last year. The lifeguards were always so nice and supportive last year. It’s changed a lot. Now they’ve made the swimming rules much stricter, and will repeatedly come over to you and make sure you’re in an arms reach of your child, or else they can’t be in the pool or have to wear a life jacket (thus wouldn’t learn to swim). You still have to be in the pool even if they have a life jacket on. They also put signs on EVERYTHING and basically say kids can’t use kick boards or any other items they have out. Additionally, the slides (which are a big attraction) are almost always “closed”. Even if a water class doesn’t start for 30 minutes and no one else is in the pool the lifeguards will say “it’s closed because there’s classes this morning”. I’m grateful I was able to take my kids swimming a LOT last year and use my own parenting judgments and thus help them learn how to swim. I’ve cancelled my membership.
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December 2023 by Michael White
My family and I have been going here for years, the facilities and staff are excellent
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November 2023 by Randy Harding
Too expensive, rude staff, childish people. Planet Fitness is 100% better all around.
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September 2023 by jc9478
A bit cramped in the fitness room, though a LOT of equipment. They have paper towels and disinfectant spray available. Recommend cleaning before and after use. Staff is very helpful. They clearly need more space to spread the equipment out, or possibly conduct a study to determine if the entire collection is actually necessary. Even at a busy time, a lot of equipment was not in use.
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September 2023 by Yy L
I have to cancel my membership cause they were treated my child different.The staff was extremely rude to my child . They were acting like my child shouldn’t be here . This location are sucks! I agree with previous reviews.I won’t return if not get any improvements.I like Willam G location better .
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September 2023 by KIM BATES
I enjoy going to this YMCA. I like the welcoming feeling from the staff and other members.
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September 2023 by Michael “Thickslice” Montgomery
They are horrible at communicating canceled games and practices they don't even answer or return coaches calls
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July 2023 by Victoria Schrader
It's really a great facility, however several regular members that use the workout room are the reason why I can't give it 5 stars. They treat the equipment as park benches to chat. Get off the machines and stand somewhere to talk so the rest of us can finish our workouts. Also there are several lugs that monopolize one machine for an hour Guess they don't think the rules apply to them.
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July 2023 by Shandi Cabral
The after school program is too large for the staff to properly handle. They have no methods of disciplinary action so they’ll just write up your child and send them home. They will then make you out to be the bad person. They will make you think that they are in this journey with you but really they have no patience for the kids that need a little extra attention. Gratefully we found a place to go to- we’ve had NO problems. It’s clear after leaving and observing over the time we’ve been gone that it was in fact the staff of the ymca that failed. I’m sure if they had more help, or at least instructors that keep their word and partnered with parents as they claim too, the care would be much better. Unfortunately this is not the case and they will give up very quickly. Time has proven this to be true. Very unfortunate. At least the boss will refund your money, I guess they have that going for them. Hire more staff, your current staff is overloaded. You can’t tell parents that everything will be okay and you’ll help them get to the bottom of problems, but waste our $270/month by sending them home back to back. They could’ve had him clean while the others played, they could’ve had him in time out for the duration of the stay they could even make up class work for him to do, but it was easier to send him home. I’m 5’2 and was on crutches when I discussed the issues last, just to be told that I “ambushed” the much larger woman. No accountability on their end. I’ve given it time and this is the truth that stands. HIRE-MORE-STAFF (the highschool kids or “counselors”don’t count) OR DON’T accept more children.
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June 2023 by Nancy Porter
Beautiful facility. Very clean. Wonderful staff. Loads of options - 3 walking/running (2 indoor, 1 outdoor), basketball, pickle ball, racketball courts, 2 pools, fully equipped resistance machines. Lots of classes: Tao Chi, Pilates, chair yoga, high intensity training, low impact aerobics, etc, etc, etc.
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January 2023 by Natasha R.
Staff is so friendly and helpful here. Very glad we joined! There are family bathrooms which make it easy when we bring the kids and need to change or shower.
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January 2023 by Venugopala Reddy Rajulagari
Most of staff are very rude , bad attitude … worst customer care …
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November 2022 by Justin F.
I'd actually never been inside a Y before, but we signed my daughter up for swim lessons. This location at least is super clean and nice! We've only been to the pool area, but the facility is huge beyond that. I'll have to explore it more when I get the time. As for the pool, they have 2 pools, a hot tub, water slides, aquatic weights, and ample seating around the pools. It feels like a mini indoor pool resort!
