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January 2024 by Kristine Kokoski
Truliant handled our transaction with professionalism, speed and kindness.
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December 2023 by Jake Taylor
If I could give negative stars, I would. Truliant, perhaps has the worst customer call service I have ever experienced. The only way to get anything done is to go into the branch. Their consultants are poorly trained and lack any technical expertise or knowledge outside of their own scope.
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December 2023 by Valerie Alexander
Friendly staff, very helpful and professional
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December 2022 by Othoniel Cruz Rondon
I just came here with A Lot of questions and help. Within 5-10 minutes I'm walking out at ease. The Lady at the entrance is so helpful and friendly. Thank you Mrs.
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October 2022 by Robert Myers
Stopped in to cash a check. The teller was super nice and got me on my way quickly.
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September 2022 by Lucy Lou
This branch is fantastic at telling you what they can’t do for you. We’ve been with them for over 5 years and they extend holds on checks unnecessarily. We deposited a check and received confirmation in the app it would be a 2 day hold. Perfectly fine and a pretty standard practice. Without offering any explanation it was brought to our attention that someone decided to extend that hold to 7 days, technically 8 since they’re closed Labor Day, without notifying us and we had to walk into the bank to find this out on the third day (today)once we realized the check never cleared. No emails were sent despite this being listed as protocol on their website. And now, all the bills that they see scheduled to withdraw in their system tomorrow are going to bounce because it’s too late for us to cancel those transactions and the teller flat out told us we would be charged a $33 NSF fee for each transaction. This seems like a pretty poor practice when the funds would’ve been available if the teller who processed our deposit from the ATM didn’t extend the hold for literally no reason. It wasn’t even a personal check! We’re withdrawing what little will be left of our money after this fiasco and closing our account next week. We’ve never deposited a check and had it bounce. This is absurd.
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September 2022 by David Clark
7 day holds just to deposit money into my own accounts... this is a joke
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July 2022 by Gail Hiatt
Today is 7-21-2022 I called the branch in Clemmons and the guy that answered the phone told me "he didn't have time for me" this is horrible. Customer service at Truilant is horrible. Hire people that knows what they are doing. I'm tired of rude people at all the branches of Truilant.
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July 2022 by Kiesha S.
This branch has great staff, fast service, and a pleasant experience all around. I have never had one negative experience, in person or virtually, with any of the workers, regardless of what time of day it was or the volume of members they may be handling. I'm not sure what kind of training the workers undergo, but kudos to the organization for creating a culture of empathic, customer-minded employees who represent the mission well!
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July 2022 by Robert “Tiny” Myers
Stopped in to cash a check. The teller was super nice and got me on my way quickly.
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June 2022 by Shawn N
the new manager here is an absolute entitled power hungry karen.. total disrespect for long time customers and the rudest person i have come in contact with at any bank... as soon as this last check clears (cause they just started doing 7 day holds on everything) ill be take by business elsewhere
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March 2022 by Wade Geouge
Great place to bank
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June 2021 by Meets
Worse bank ever not very helpful. BofA is better
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May 2021 by Malissa Garrett
I have banked with this company for close to 20 years. Have had some issues, but things happen. They have all been resolved.My current issue is with their bill pay system. Have had issues with this system for 3 months now, and has come to a head recently. Won't go into to details but I am tired of being blamed for issues because someone didn't do their job. Just very frustrating when issues mess with your bank account. Then you get no one to take responsibility for the issue.
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May 2021 by Jovany Juarez
Great service I made an appointment and everything went well pretty nice ladies here
