-
February 2024 by Alia Scott
Very unprofessional… I called several times and spoke with the manager with her promising that they will update me and call me back bc they lost my package…(they told me the package was delivered the day it was suppose to be at the store but for some stupid reason someone “shipped” out the package again to god knows where?..) I don’t know if they are just scared to tell me the truth that they lost the package or what but regardless it’s been a WEEK.. I have NOT received any update even when they promised to call me back from this location. DO NOT USE THIS UPS LOCATION.
-
December 2023 by Matt Close
We arrived 5-10 mins before they were scheduled to close and they locked the door in our face.
-
October 2023 by Patty Limtiaco
The customer service I received today from Chasity and Jessica at store 3359 was by far the best.
-
October 2023 by Angel Hinman
I love the UPS store at Tanglewood Commons. The staff is friendly, helpful and kind. I always forget my keys to my box and they never complain but always help me get my mail no matter how busy they are. They’ve also helped me when I’ve accidentally had groceries delivered there by calling me immediately so that the food didn’t spoil. I don’t recommend shipping packages through UPS as the post office is way more economical but otherwise they’re great!
-
August 2023 by Jon Carroll
They are so slow...... I stood in line watching the ups reps struggle while the owner was more concerned with putting up a flat screen monitor on the wall. She could have easily helped her staff with the line of customers going out the door. Really poor management. I wish the ups reps luck, with management not supporting them they are going to need it!!!
-
July 2023 by Ben Atchley
Very helpful with large package. I am elderly and they helped me getting the package into the store. This was a very pleasant experience!
-
June 2023 by business MB
Extremely friendly staff even in the chaotic hours. Whenever I walk into the store there is a line to the door but, it only takes a few minutes for the efficient and friendly staff to assist every customer in a professional manner.
-
June 2023 by Robin Kipp
They are great when open , but I have been here several times at 8 am and not open …. Here now and it’s after 8 am and no one employee here yet .
-
May 2023 by Juliana Schroeder
This store is perpetually understaffed. Especially in the mornings when everyone is returning Amazon packages and shipping. They have one staff member present and lines are long.
-
May 2023 by Mike B.
We stopped in to mail a package to my in-laws after they had purchased a specific box type from another UPS store. We typically go to the store in Lewisville which has always been a pleasant experience but today we were in the area. The young man at the counter was friendly and efficient and we were done in a matter of a few minutes. We also learned that this location is now open on Sunday which is great to know.
-
April 2023 by Lauren
Just wanted to leave a positive comment regarding the female employee working at 12pm on Friday April 7th... there was a line out the door and she was working solo at the time I arrived. She handled the busy store with calm, professional, and positive interactions with all customers. I was very impressed because I would have been a nervous wreck with that many people packed in line waiting to be helped.Big compliments to her!! I hope her manager or boss sees this review, she was fantastic.
-
April 2023 by Robert Manak
This has to be worst Mickey Mouse business ever. They just grew too big to care. My package got lost 4 and half months ago yet they are unable to come up with answers or settle up claim. I have been in the store at least 20 times and spent hours on the phone with both- UPS store and UPS customer service. Ups store manager keeps telling me that UPS has not sent paperwork but when talking to UPS they direct me to store manager. Shame on you. I guess I will have to go to small claims court!
-
April 2023 by Swan Madon
Everytime I come in the friendly associates get this old geezer right out of there in a speedy, yet efficient fashion. I don't know how they do it. I love this location!
-
March 2023 by Dwight Lee
Excellent service by the friendly staff. One young lady, Ashley, I believe... Was extremely helpful in sorting out my issues related to working with technology. I 100% recommend coming to this lovely establishment!
-
February 2023 by Zee Wood
This is the 3rd time, on my day off, I come to this store and it's not opened at 8:00 a.m. I've been waiting for 55 minutes in my car watching customers come and go. They get out of their cars in the cold rain to try to open the door but it's locked with no one inside. The owner needs to hire someone that can show up on time with perhaps better pay. If this continues I'll report it to the BBB because this is unacceptable.
