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November 2023 by Andy Jenkins
Kept seeing over a $40.00 charge on my account. Wasn't really paying attention until around the 3rd month. Then we looked and it was this car wash. Even though we did not sign up for a membership. We asked for a single wash that day. Then this company makes it ridiculously hard to cancel your membership. Will never use this place again.Service: Auto detailing
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November 2023 by Lee Holland
Absolutely best car wash ever! Stephanie was great. Thanks guys!Service: Auto detailing
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November 2023 by jake smith
No pressure wash wand yes before the wash, lower brushes there wash the bottom half of the sides of the vehicle not Not working leaving the bottom half of the sides of the vehicle dirty, no tire shine/no tire shine applied, wheels filthy, no bugs removed from the front of the vehicle, back of the vehicle totally filthy. This car wash seem to work well when I first signed up for my premium membership, but I ran it through twice today and it end it was still filthy. I ended up cleaning the vehicle myself in the parking lot so I don’t understand what the point of getting it washed is
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October 2023 by Jim N.
So my question is what is the monthly charge for the membership I'm being charged all different charges for one car....
[email protected] is my email..
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September 2023 by Mary Misenheimer
The equipment is in bad shape. My car is completely scratched up after one trip through the car wash on 9/15/23. They claim no responsibility and remarked that they don’t have any “brushes” or other equipment down the middle of the car. Then where do the microfiber strips touch the car? The attendant said that no one should bring a black car through the car wash because the damage shows more…so other colors are damaged also, but it’s harder to see. Don’t take your car through any of the zips locations unless you want it scratched beyond recognition
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September 2023 by Matthew Warner
I love this location. It has had ups and downs but it is improved weekly. The new manager, I think her name is Stephanie. She was very helpful and another gentleman named Matthew as well. He was very professional and helped me getting back my gold necklace with my initial on it that I mistakenly vacuumed up. I've had it many years. He seems to really enjoy the job and great customer service. Thanks again for a great experience.????????
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September 2023 by Sales ONW
I thought this car wash was going down hill, but my last couple experiences have been hands down the best! Matt was excellent with communication and customer service. I was very pleased with Matt, the great wash, and the suction on the vacuums were very good. I will always come back now without a doubt.
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September 2023 by Melissa P.
The first time I had their monthly membership, it was pretty easy to cancel, even though you did have to call customer service. I waited several months and decided to join again. I have had this service for over 6 months and decided we needed to cut back - especially bc my card had declined due to funds being insufficient. I called and stated as much to go ahead and cancel, but they have a new policy that they cannot cancel your membership without paying in full owed membership fees, even though my card had just been declined and I couldn't use the service for this month anyway. I played their game and paid so they could cancel me for next month, but I won't be tempted to sign up with their membership again. Ticks me off.
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September 2023 by Seth Donadio
Do NOT take your car here. This car wash has gone down hill over and over again. The new management and staff is a absolute joke. The lady that is over the place needs to move on somewhere else she is very rude. The grounds of the car was are not kept up with and is full of trash. The car wash itself is unsanitary. They never clean the brushes that actually wash the vehicle and half of the time they don’t even work. The rags they let you use to wipe down the car are never clean and are old and full of filth and grime. The vacuums are always clogged or broke and laying on the ground. If the employees would spend less time sitting around in lawn chairs in the office on their cell phones and actually maintaining the car wash maybe it would be half better then what it is. How about you move the employee cars out of the customers spots as well especially the managers white Toyota Camry. There are way better car washes around the area that do a way better job and the employees actually take the time to wash your car before you enter the wash. Try classic touch car wash in Winston you will have a way better experience overall!
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September 2023 by Jayne Bergen
Stephanie and her crew are wonderful. Been coming here for 5 years! Best it's ever beenService: Auto detailing
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September 2023 by D B.
Very disappointed today when I came through zips. It was rather crowded and I pulled all the way up and the last spots near the front were being used by employees. This wouldn't be so bad except it's so crowded and backing up is difficult. The towel station is unattended and people who needed towels had to go alert the attendant. When I went to the door there 3 employees inside. With 3 people on the clock there should be no time a customer is left in need of anything.
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September 2023 by Mary Hilliard M.
The membership isn't worth the money. The wash is mediocre and their equipment is often broken. While it's convenient to drop by and wash your car I wouldn't recommend opting for the recurring membership.
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August 2023 by Makayla S
Big shout out to Aidan! I bought an online wash and was actually informed that the online wash purchases are not through ZIPS. It’s actually a scam. So big big shout out to Aidan for letting me know that and for being nice enough to allow me to still get my car washed. The guys over there really do have great customer service and are super helpful. Great place, highly recommend!Service: Auto detailing
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August 2023 by Ashley Bailey
As an avid member of ZIPS car wash I am there daily and I love it! This location looks like it’s getting a well deserved makeover by their new site manager Stephanie! She is so helpful with meeting whatever needs you have and always willing to answer any questions! Keep up the good work ZIPS!Services: Auto detailing
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August 2023 by Alex R.
Don't be tricked into buying the monthly pass. The snake oil salesman will run up to your car and block the self pay computer until you repent and say yes. They lie about when you need to cancel by and are extremely rude if you decline. If it wasn't for the pushy, creepy salesman, the place would be pretty good. Just go to mocksville and try the new car wash near Walmart, much nicer staff
