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October 2023 by Janice Lemasters
The office is effectively run. The doctor and staff attentive and friendly. I was pleased with my treatment.
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October 2023 by Mario Furst
I was very happy to finally get professional help with my hearing loss. Dr. Lee was very thorough and patient. Everything was explained very well and I had great options to proceed. I felt totally confident in Dr. Lee’s knowledge and experience. I can’t wait to get started with my new hearing aids. Highly recommended.
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October 2023 by GC C
All staff members that we interacted with were very friendly and knowledgeable. The doctor’s exam was very thorough along with a very good bedside manner.
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October 2023 by David Boyd
I've visited this office twice for different reasons. Dr. Wenzel & his staff are Awesome! Highly recommended.
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October 2023 by Ronald Morrow
Very positive experience, both in scheduling appointment and treatment.
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September 2023 by Nicole Taylor
My experience with Western Carolina Ear, Nose, and Throat Specialists in Clyde, N.C was nothing I was hoping for. My interaction with them started on May 2nd and sadly ended around June 28th. The reason why I'm sending this review is due to the lack of communication I received by their assistant Amber. I requested to be referred to a specialist, which is what my mother and I felt was best to be seen by a specialist instead of continuing to waste time and money. I then called on a Friday to give Amber the name of the individual I wanted to use as my endocrinologist. This whole time I was told she's the only one in that office that can make referrals. I then had to call the following Thursday to see is she had called because I never received a call from her. I had to leave another voicemail for her to call because she never seems to answer herphone. When one is worried whether they have cancer or not it is a time sensitive matter.During this whole time, I never got the feeling that Amber or anyone at the facility had my best interests in mind. When I was at my breaking point because of the lack of communication, my mother called the office trying to get some answers. When shecalled the office, she asked to speak to the office manager, which she was told was Betty Jean. She was transferred to Betty Jean. She explained the situation and how we both were very frustrated with the lack of communication from Amber. Betty Jean without permission from my mother automatically transferred her to Amber putting her in an uncomfortable situation since Amber was the issue. This I felt was veryunprofessional of her and that Betty Jean didn’t want to deal with the issue herself. Amber answered the phone. My mother was speaking with her about the situation and that we needed to get a confirmation about a referral to a specialist that we had beenwaiting on. Amber then proceeded to tell my mom that she's not letting her talk. Amber stated to my mom that when she spoke to me about my biopsy results, which were inconclusive, she provided me with options. The "options" included getting anotherbiopsy. My mother stated to Amber that she nor the office seem to be acting as an advocate for her daughter. She stated that they were being a hindrance to her health and welfare. Amber at that point stated to my mom, "your daughter is only 31, I doubt it's cancer”. My mother was so angry that she asked, probably demanded, that the referral be done that day.Another interaction I had with Betty Jean when calling up asking why Amber was not calling me back. Betty Jean stated "we see about 40 patients a day and are very busy....". I felt she was just providing an excuse and not an answer. Also, during oneoccasion of me calling up trying to get information I was told that according to the notes in my record I was contacted and told that your office was sending me to an endocrinologist and requesting genetic testing be done. No one ever called me tospeak to me about this referral.Every time I called the office the receptionist acted like my call was an inconvenience to her, which I felt the same every time I walked into the office. When I finally decided to be seen by a specialist, I requested copies of my biopsy and ultrasound results so I could provide them to the specialist. This too seemed like an inconvenience for the office to do. It took a week to get copies. I didn’t check the copies that I received until later andthen realized the office only gave me my ultrasound results. The office then called me about a month later stating they had the copy of my biopsy results.During my whole experience with Western Carolina Ear, Nose and Throat Specialist, I never felt they were being advocates for me. It always seemed they were a road block. I never plan on returning to this healthcare provider due to the lack of communication, attitude presented to me by the office staff and the stress the whole situation placed on me.
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August 2023 by Maria Carpenter
I love these folks. From the sweet lady at the front desk to Dr. Wenzel all were kind, understanding, and professional! I recommend them 100%!
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July 2023 by Nancy Manos
A very pleasant young man checked checked me in. I was called back promptly after the process. The young lady who came in to start my ear exam was courteous but I was not told she was a student and found out only after the PA came in. I would have preferred to know beforehand so I would have had a choice. All students have to learn, but the patient should be told from the beginning, and the doctor or PA should introduce the student and ask if its ok for the student to proceed with the exam, etc. This has always been my previous experiences.My ear problem was resolved. Overall my experience was satisfactory.
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July 2023 by Jonathan Baurer
The physicians came highly recommended when I was referred for services, but when I contacted them, the receptionist was... rather unhelpful - so, I never even got to make an appointment.
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June 2023 by Amanda Palmer
My husband had to stay four days in Haywood medical hospital. He was septic from an infection in his tonsils. The doctor referred me to Dr. Wessel said he was a great ear nose and throat doctor. He said for me to call as soon as I got home I called and got the receptionist and she was horribly rude. I try to explain to her my husband situation and about him being septic and he needed to be seen as soon as possible per the instructions from the doctor at the hospital. She would not let me even finish and that she could not help me His doctor will need to send the referral over first I advised her he was in the process of that and I will also call and get his records sent over. She laughed on the phone and told me that is not how it works. I would not recommend this place to anybody my husband could possibly die from the situation he needs seen as soon as possible and she did not even care
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April 2023 by Lisa Patten
We are so fortunate to have Dr Wenzel and his great staff here in Haywood County. Great location.
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February 2023 by cathleen smith
The PA was wonderful and my experience was fine, but did have to wait over and hour to be seen. I’m sure that is not normal as they were experiencing a medical emergency. I would definitively go back for further treatments if needed.
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December 2022 by Toby Hayes
My family doctor referred me to Western Carolina Ear, Nose and Throat and they were able to see me the following day. I needed a minor procedure to remove fluid on my ear and they were able to perform the procedure the morning after my first visit. All my questions and concerns were addressed and after one month of muffled hearing, I can hear again. I received great care from Doctor Wenzel and his staff.
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December 2022 by TERRI MESSER
I am a new patient and I have to say that everyone is super nice and helpful. It seems like everything is running so smoothly, from making my first appointment to scheduling the CT scan and then surgery. I would recommend Western Carolina ENT for any of your sinus needs!!
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November 2022 by Jurate Walker
I feel that this office is exactly what we needed whey husband received a diagnosis of Parotid Gland cancer. The office manager and Dr. Wentzel directed us and made arrangements for a very successful surgery at a Cancer center in Winston Salem. We are so grateful for the prompt and totally professional care.
