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September 2023 by Tara C.
Have had the most amazing experience here! My husband uses them for tires and auto servicing and has been great but the real win for me was when my new (2 years old, 25k miles) under warranty Honda Odyssey was making a noise that concerned me. I stopped driving immediately and brought it here as the dealership was much further and worried me. I was prepared for them to fix that day hopefully. Not only did they tell me something else that they could have charged me for but took the time to really deep dive, taking things apart just to find the problem, but also helped us through what we needed to do as he knew this was a manufacturer defect.It was a broken motor Mount. Could have been catastrophic had I kept driving. Thank you God for keeping my family safe and for an honest, respectable, hardworking owner and crew. You are truly missing out of you are not using these guys for your auto needs.
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September 2023 by Reid Kliegl
I wish I got the name of the employee who helped us because man! Our car has been shaking and stuttering every time we would drive it and no one was able to help us before we came here. We didn't even bring up the issue, figuring it was a lost cause at this point, but the employee pointed out we were missing some lugnuts and offered to replace them. Turns out that was the issue all along! Got tires changed and were in and out in less than an hour, plus the man was super friendly and accomodating. Car feels amazing to drive now. Will definitely be back!Service: Tires
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July 2023 by Cathy Broadie
Best tire place around .their hours are convenient. If they don't have your tire size in they let you know when they will.prompt friendly service and very reasonably priced
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April 2023 by Matt Payne
Was pleased to see their management greeting me as I pulled into the parking lot. He was very pleasant to speak with and was knowledgeable on my specific needs. It was affordable and didn’t take too long. Will be going back for anything mechanical. Thanks again!Service: Brakes
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April 2023 by Alison Argott
My son, a college student, ran over something and punctured his tire on the way to Campbell. When he realized his tire was deflating and punctured he drove to Coats Tire and Auto. They helped him change his tire free of charge. As a parent I am so thankful and grateful for these good hearted people. Thank you for your kindness and looking out for the young people in the community. ❤️❤️
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March 2023 by Joseph Bush
Great service and very helpful staff, couldn’t have been happier with my service. Only place I go now
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November 2022 by Alex Long
The guys here are fantastic. My wife’s car needed new brakes and rotors as well as something to fix the front axle and they did a great job. They were quick and got it done for a good price. Would recommend and will choose them again for future maintenance!Service: Brakes
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August 2022 by Vyc W
They do good work but they take a long time and there is little communication on how long it’ll take a vehicle to get serviced. Both times I’ve had my car serviced here I was told it could be done that day or the next day and my vehicle isn’t ready until 2-4 days later, normally it wouldn’t be a big deal but this car is my only mode of transport and knowing how long it’s going to take or if there’s a delay is really important for me to know.Services: Oil change
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August 2022 by Ray Hanuszczak
Got me in and out.. Had a bald tire and they got me in and out in no time. And checked my other tire for any leaks..
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July 2022 by carter hoffman
Claimed radiator reservoir had transmission fluid in it. It in fact did not. Tried to sell me services I didn’t need.
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July 2022 by Tim Byrd
Quick and the price is good! The mechanic's are great and friendly!
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May 2022 by Michele Laymon
They are ok. I did have a couple issues like they charged me more the 2nd time I went there than they did the first. I tried to ask why but the guy that took my card didn't speak English. It was frustrating. They did order by tires and got them on the next day.
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February 2022 by Weston White
Very good prices, my wife’s oil change usually is around 100, he only charges 60. He goes above and beyond to please his customers. Thank you!
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July 2021 by Julia Bao
Mr. Freddie was very friendly and professional throughout the whole entire service. He listened to my suspicions regarding what needed to be checked with my car. Prior to starting work, he gave an estimated quote and then readjusted the quote based on his recommendations in regards to safety. All this was communicated in advance and completely fair unlike other car places that overcharge for same services. There was no rush at all during greeting and checking out. Afterwards, he demonstrated the problematic car part and what it should be like which was especially educational as very few other places would go on to teach customers about cars. Business cards were also supplied for easy reference for future services. Excellent!Services: Tyres
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July 2021 by R R
I financed a vehicle from them in 2018I have been making payments via checksWell on July 10, I called to make my finalPayment over the phone so that I can getMy title, well when I called I was told thatThey have moved to Rockymount and areOperating under the same name. At firstWhen I called the gentleman that answeredThe phone denied that they were the sameBusiness and stated that he could take aMessage for the Owner, When we explainedwhat we wanted to do Which was to makethe final payment via Phone he stated thathe had access to there System and couldtake a payment but that's all he could doBesides taken a message for the Owner soWe went ahead and made the payment overThe phone with the understanding that theOwner would Contact me. With the payoffReceipt since the receipt that he texted meDid not provide me with the informationrequested , However it did show that aPayment was made to Coats Located at :34 McKinley St. , Coats NC " I gave them72 hours to contact me with the receiptBefore I called back, to inquire about myPayoff receipt/ title since Sam from RockyMount stated that I should hear somethingHe also stated that it was an electronic titleAnd that he had hit the release of titleButton Which was not true when I didn'thear Anything 5 days later I decided toPersonally contact DMV to inquire aboutMy title and if it was being processed IWas surprised to learn that it was a paperTitle Not an electronic title like SamHad stated which I'm glad I called becauseI would've been waiting for my title whichTill date has not arrived and they have notBeen very cooperative. As much as theyWant to say that Rocky mount Coats andHarnett coats autosales are 2 differentBusiness they are not just follow the linkOn there website and you will see thatThey are affiliated. I feel like I have beenTaken advantage of so please ask aboutTitle information before any deal is madeOr you will be in the same situation thatI' am in ? thanks for reading !
