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June 2023 by Robyn Finley
The BEST CVS Pharmacy Team, Hands down! Thank you, Mills Ave. Team for the best customer service. Linda is one of the nicest pharmacy professionals, along with LITERALLY every other pharmacy team member that I have interacted with whose name I don't remember.I now drive from Spartanburg, SC to this CVS location because of the pharmacy team members. They are so kind, courteous and helpful. This CVSRx location should be the leaders in teaching and training other CVS pharmacy staff members in customer service.SC Location:I have no intention on ever returning to the Gardner Rd. CVS pharmacy in Spartanburg, SC, despite it being 5 minutes from my house.Back Story:I have been with CVS for over 15 years, filling the SAME (ADHD) prescription. I've never requested a prescription early, "lost a prescription," "Had a prescription stolen" or requested/done anything in literally 18 years that would cause ANY Rx to behave like I am a drug seeker like the rest of parents and patients trying to get their Rx filled.Locating CVS in Columbus:With the pharmaceutical shortage, the CVS that I typically use (Located on Gardner Rd. Spartanburg, SC) was not able to keep my medication in stock; I'm sure by no fault of their own. HOWEVER, the CVS on Gardner Rd. SC was beyond rude, honestly just mean to me when I would call to see if a shipment had come in after 2 weeks of going without my medication- It's not like I was bothering them daily. My doctor would instruct me to ask CVS what milligram they did have in stock, so she could write the Rx based on their supply. The Gardner Rd. CVS in SC actually refused at one point to tell me- Stating "We can't just tell you what narcotics we have." I was like "WHAT? Just take 2 minutes to open my account and you will see that I have been a customer here for 18 years, same medication refill."It wasn't about the SC CVS being unable to receive my medication; There is/was a national shortage. It was about their verbal frustration just because I called to check. No empathy for what I was going through every month for the previous 5 months; just frustrated they had to deal with it and treated me like a drug seeker (despite being on the same medication for 18 years with the same pharmacy). When dealing with this recent medication shortage & being spoken to like a bother, I ran across a review that I had left for the Gardner Rd. South Carolina location a couple of years prior and realized how rude and mean this location always has been to my husband and I. After almost 3 weeks, this go round, without my medication, I started contacting other CVS locations.After exhausting all local CVS locations, I called the Columbus NC CVS. & while they did not have all of my prescription, they had some- Enough to last me until I could reach out to my doctor for further assistance.Columbus, NC Pharmacy Team:The Columbus, NC staff was helpful, empathetic and understanding from the moment that I spoke with them. This meant so much after being treated so terribly by my usual CVS Pharmacy.The Columbus Team member did not huff & puff in frustration, but instead, helped me find a solution AND helped me to understand how legal and store policy process works when a patient is unable, by no fault of their own, to fill all of a prescription. Because of the national shortage, my doctor has now instructed me to first contact my pharmacy on a monthly basis before she risks sending a prescription to a CVS pharmacy location that doesn't have it in stock. The CVS in Columbus NC (Mills Ave.) understands and is kind and helpful in talking to me.I would be completely hesitate to ever contact my former CVS pharmacy location monthly because I'm sure they would be "Bothered."However, this Columbus, NC CVS Pharmacy Team even validated the situation when I called yesterday to make sure my prescription was in stock by noting, "Exactly, it makes sense to check instead of you and doctor going back and forth."This may sound like a small thing,
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April 2023 by Anthony Carson
Only thing I can say about Cvs is, they are awesome!!!!!
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March 2023 by Donna Weiner
It's been my drugstore for 20 years
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October 2022 by Tamara Halushenski-Todd
It was a small CVS. Limited selection on books, magazines, and other miscellaneous items. Staff was super friendly! If you want local school gear you can find that here.
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September 2022 by Lew White
Pharmacy staff is very helpful. Front store staff is basically worthless. For the last several months the only interaction I have with front staff is when they tell me I have to use self check out. No thanks. With the exception of prescriptions, I will spend my money elsewhere.
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May 2022 by Chelsea Thomas
I just would like to share that the store manger Jesse, I believe is his name. He’s one of the most nice and helpful people I’ve came across in a long time. Bryant who was my cashier was also very helpful even if he didn’t know the answer he found a way to get me the answer to my question!
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April 2022 by Astrid Aelfwine
The Pharmacist wouldn't fill a script that the doctor had changed and called in. She was rude. Rude. RUDE!
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January 2022 by 5GBGone AtGmail
The incompetence of this store is over-the-top. They have a contract with UPS to be a drop off point. Then they admit to me on the phone they have a problem of repeatedly losing packages and can’t find mine after UPS delivered it. They find it a week later giggling on the phone that they finally found it - Only after it caused a s-storm of issues for our business. I’m going to file a formal complaint with CVS corporate level.
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December 2021 by Gypsy Anna
The incompetence of this store is over-the-top. They have a contract with UPS to be a drop off point. Then they admit to me on the phone they have a problem of repeatedly losing packages and can’t find mine after UPS delivered it. They find it a week later giggling on the phone that they finally found it - Only after it caused a s-storm of issues for our business. I’m going to file a formal complaint with CVS corporate level.
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November 2021 by A F
The incompetence of this store is over-the-top. They have a contract with UPS to be a drop off point. Then they admit to me on the phone they have a problem of repeatedly losing packages and can’t find mine after UPS delivered it. They find it a week later giggling on the phone that they finally found it - Only after it caused a s-storm of issues for our business. I’m going to file a formal complaint with CVS corporate level.
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November 2021 by EMF5GBGone Neutralized
The incompetence of this store is over-the-top. They have a contract with UPS to be a drop off point. Then they admit to me on the phone they have a problem of repeatedly losing packages and can’t find mine after UPS delivered it. They find it a week later giggling on the phone that they finally found it - Only after it caused a s-storm of issues for our business. I’m going to file a formal complaint with CVS corporate level.
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November 2021 by BringingSpring Art
Great service overall, plenty of things on the shelves you might need. A little overpriced on some things. The staff tries really hard but sometimes some of them are unfriendly and it is probably because they are so slammed all the time and don't really have enough people.
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October 2021 by Amy Victoria
The service was good. The prices are good for the medication.
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September 2021 by August Webb
Customer service could be improved
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July 2021 by Rain Officially
Theres this one lady that works in the pharmacy that is seriously uneducated and so so RUDE! I swear she purposely makes things as difficult as she possibly can just to make someone miserable. Probably because she actually is very unhappy with herself. I feel bad honestly. There are definitely good people that work there but this woman ruins my experience every single time I try to get my prescriptions. It's so much unnecessary stress and anxiety. They need to let that miserable woman go .....I'd stay away from here
