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February 2025 by Liz
Please DO NOT purchase anything from this store. TWICE my mother was sold defective washer. The second time, she was told the lid lock button would not go away, due to a main drain issue. Once her main drain was unclogged, it did not resolve the lid lock issue that was present on installation day. When she called Aaron’s with the request of a replacement they told her she will need to find someone who works on washers since she JUST paid it off. This is not only unprofessional, but unethical. There needs to be some sort of accountability on Aaron’s, considering the broken part was documented on installation day, long before the payments were concluded.
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April 2024 by Tia Jenkins
Never went
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March 2024 by Joyce Bradley
We never deal with this company ever again. Very unprofessional and racist. And i will be filing a complaint every week until they get the staff in control on how they treat customers.
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January 2024 by Green Poet
Lenardis very rude and nasty over the phone. He has no sympathy for anyone and doesn't care about the customers at Aaron's at all. I wouldn't want to go to the Aaron's on Branchview Rd in Concord. That man has a very disgusting attitude and he definitely needs to be fired.
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November 2023 by P8perChaste Jewelry
Never went
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August 2023 by Pamela Whitaker
They are always pleasant, respectful, and kind.
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August 2023 by Syber H.
Racism is what this store is about. GM David Howard is a white Supremest and hires people who think the same. I had to file a comaint on an employee and the GM who came to my door and mocked me for wearing a mask. When I told him I had cancer he laughed and started mocking me to the manager who was on the line.
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June 2023 by A. Cole
AARONS IS EXCEPTIONAL CUSTOMER SERVICE. SPECIFICALLY MR. LENARD. OUTGOING, friendly, professional and most import to me, he was kind and had a smile. At the store by himself, phone ringing nonstop, he didn't complain once, was so nice to everyone, and took the time to explain all questions I had. And gave my 9 month old sweetbean Son a little soccer ball.In the world today when folks are so darn rude and angry and complain, this was an exceptional experience and above and beyond customer service. This gentlemen should be recognized.Thank you!
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February 2023 by Dominique Wallace
Ralp on branchview in concord has the worst attitude and a smart mouth. He hung up the phone on me when this morning when I called about them coming to get their furniture they have been harassing me about. And he needs to be FIRED!!!!! I’ve told them I don’t know how many times that I didn’t want the furniture because I’m not working and can’t afford it. EVERYDAY their calling me and different people about me and coming to my house everyday. Me my grandma and husband told them I didn’t want the stuff they could come get it they kept refusing to take it. Yesterday I’m feeding my baby and I get a visit from the sheriff because they are trying to take me to court!!!
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January 2023 by Dominique W.
I do not recommend this place to nobody. I told them I don't know how many times to come get their furniture because I wasn't working and couldn't afford it anymore. Instead of them coming to get it they called harassing me EVERYDAY about a payment and coming to my house everyday I would tell them to come in and get their stuff and they refused to take it they kept telling me they didn't want to take it. So today they sent the sheriff to my house with a court date because I haven't been paying them when I've told them over a dozen times I don't want this stuff and I couldn't pay for it since I'm not working anymore
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January 2023 by Allyson Vreken
I would give them no stars but it's not an option, they non stop harassment and coming to my house, I will never do business with then every again something needs to change asap
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September 2022 by Becca Bixby
This store has literally been harassing me for no reason. I have EZpay set up and for some reason they keep calling and showing up at my house even when my payment has gone through. I have checked my account online, I have called 5 times asking what is going on and they all say they will fix it. Had someone show up 2 days ago (4 days after my EZPay went through), I ask why they are here, they say they are here about my account. I immediately called the store for literally the 5th time about this and spoke with the manager, he said he would fix it so this stops happening. Someone showed up again this morning. I check my account online once again, still set up on EZPay with no balance due at this time. Harassing paying customers is absolutely ridiculous! Once this lease is up, I will be completely avoiding Aaron's.
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August 2022 by Becca Stelley
This store has literally been harassing me for no reason. I have EZpay set up and for some reason they keep calling and showing up at my house even when my payment has gone through. I have checked my account online, I have called 5 times asking what is going on and they all say they will fix it. Had someone show up 2 days ago (4 days after my EZPay went through), I ask why they are here, they say they are here about my account. I immediately called the store for literally the 5th time about this and spoke with the manager, he said he would fix it so this stops happening. Someone showed up again this morning. I check my account online once again, still set up on EZPay with no balance due at this time. Harassing paying customers is absolutely ridiculous! Once this lease is up, I will be completely avoiding Aaron's.
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July 2022 by Dan Jacobs
I really like this Aaron's managed well by Todd
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June 2022 by Marlow Smith
Great thanks
