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February 2024 by Alexis H.
I would leave 0 stars if I could. I don't care how close you are, avoid this place at all costs. The customer service is rude and they don't let you return any items even if unopened. They won't even give you store credit. The sign with this "policy" is extremely small behind the counter and employees don't make customers aware before purchases. Save your money and go elsewhere! This shop preys on its customers inability to find hidden "rules."
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October 2023 by Courtney A.
I shop here as a last resort when ik exactly what I need, otherwise I travel in the opposite direction. Why? bc they make me feel uncomfortable when browsing their small, overstocked store items. They stare and follow customers but offer little help when asked about their inventory. The box headed young woman with dark hair always in an updo pony is NEVER friendly. She stares meanly of them all. There is 1 newer cashier, thin tall woman, who seems polite and socialable. Again, I only spend a few coins here when ik what need.
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September 2023 by Dee G
I’ve purchased items from this store before and never had a problem but today I had a very bad experience. I called the store to get a price on an item before I drove to the store and the employee answered the phone in a extremely rude manner and said “we don’t give prices over the phone”. She could’ve simply answered the question or said “ma’am we don’t give out that information over the phone”. It was very upsetting and I won’t be buying anything from this store ever again.
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September 2023 by Wanda Wilson
Basically you can't shop without the employees staring you down and falling you around like you going to pick up and steal something it makes you feel like hey let's just go to another store and spend our money somewhere else well that's just my opinion You have to go there and see if you like the store or not
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August 2023 by Aneisa J.
PLEASE DO NOT GIVE THIS PLACE YOUR MONEY! Very weird vibes. Staff are weird and rude blocking the aisles and in the way. Overheard them talking about a customer being weird because they were staring... well if somebody was staring at me I would look back too...Go to Beauty Depot near Concord mills if you have to! This place is overpriced anyways but it was a last minute stop for me.
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August 2023 by Menyiara Thompson
their rude and have attitudes 24/7 and they talk about you in a different language smh i won’t be going here again
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August 2023 by Crystal Johnson
Follow you around the store. Act like you are stealing. Exchange are difficult.
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May 2023 by Shantica Days
Good selection and friendly staff. A few popular items you have to ask to be unlocked for you but that's how it goes. Prices are decent and they have later operating hours than most other beauty supply stores around the city.
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March 2023 by Shana Marcell
The customer service here is terrible and I very much doubt it is going to change. I took a entire year off from shopping with this company and decided to go in with my mother from out of state for the convience a few days ago, prior to entering the store I said nothing about the store to her & she had no idea I had many issues with them before. As she searched for different products she asked the cashier where she could find certain products & asked about the prices on some products b/c she could not locate them herself. The cashier seemed very bothered her attitude was not friendly or welcoming at all. She kept murmuring to another employee in her language also. We ignored all of her actions and still decided to purchase, my mom asked her if she could use her cosmetology license for the 10% discount & she rudely declined. My mother decided at that very moment she did not want to patronize their company b/c she felt highly unappreciated. We decided to leave and shop at the hair store in Kannapolis called J&J beauty store. Not only was there customer service great their prices were even greater. The lotta body wrap foam at B&k was 10.99 and 5.99 at J&J. B&K will not see any business from me or my mother and J&J just gained a loyal customer!
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March 2023 by Kida Bee
I was able to find a couple of black owned products which was a good thing. The one star rating comes from first, being jipped my change upon leaving. Where I had to request the correct amount. Secondly, after driving halfway home I noticed that I was charged twice for the most expensive item. Where one of those items was $3 cheaper. Maybe a coincidence Maybe not! Yet gas is too high to have to turn around to get your correct change. Lastly the item prices at $9.99 is sitting on the shelf for $8.99. I pointed that out and instead of moving the items to the correct spot. The lady only adjusted the product in a straight line under the wrong price. Watch for your change! Check your prices!
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March 2023 by Desiree Wine
I come here for most of my beauty needs. I love only having to go to one location for all of my products and this is the location! The store is always clean, stocked, and the workers are always so eager to help!
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December 2022 by zoe Steens
My aunt works here , I’ve been there before their is great customer service and they everything I needed.
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October 2022 by Talacia Hernandez
I give this place no stars if I could .The young Asian cross sided girl is very rude and manly and treats black as If they live in the ghetto. They send their staff members to stalk you around the store. They expect you to buy half empty jars and they dilute their products and want you to be a happy customer. Half their products are locked up or have no seal on them . They need to be put out of business. The ladies at J& j beauty supply in Kannapolis treat blacks wayyy better. The Asian and the Hispanics at this store treat customers as if they were inhuman which should not be tolerated.
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July 2022 by tasha Battle Hay
It hard to find help in this store because they to busy trying watch people. I literally will drive all the way to J&J or go to Tisun in Charlotte before I go back here
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June 2022 by Hailey K.
Very rude. I went in to purchase makeup and before I proceeded to purchase I asked the lady up front if I could bring it back and possibly exchange it if it wasn't the right color for me . She said yes, if I come back the same day. I tried it and didn't like it. I came back within 10 minutes and she said that I couldn't exchange it because it was "used".
