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November 2023 by Quin F.
I relocated to NC earlier this year and was skeptical about finding a new service center for my vehicle. I ultimately took my car to the Ben Mynatt Chevrolet Service Center and I couldn't be any happier with that decision. Lori assisted me with setting my appointment over the phone. She was extremely personable, upbeat and friendly which eased my skepticism. On the day of my appointment, she greeted me with that same outgoing personality that I experienced over the phone. After confirming my appointment and handing over the keys to Lori, I headed to the waiting area where I was greeted shortly thereafter by Mr Earl. I must say my interaction with Mr Earl was just as pleasant, as he assisted with transportation to and from the dealership. Kudos to Mrs. Lori and Mr. Earl. Finally the work performed on my vehicle was as expected. The price was fair and I was able to pick up my car the next day with all of my concerns addressed. To say that I am satisfied with my service and experience at Ben Mynatt Service Center would be an understatement as the staff truly went above and beyond to provide excellent customer service.
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November 2023 by Delia A.
Coming from Miami the hospitality cannot be beat. Lori, Mr Earl and Chris provide beyond exceptional service. Never have I ever taken my car in and gotten it vacuumed before it was even looked at. They don't push repairs on you and are very understanding. 10 /10 cannot sing their praises enough ! Hoping they get something for mentioning their names. I will continue to bring my car here and love that I have found a place I trust. Lori even printed out a picture to show me what needed to be fixed so I could show my dad. The best ever !
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October 2023 by Keith P.
i had the worst car buying experience ever with ben mynatt in Concord nc i buought a brand new 2023 Silverado from here which within 6000 miles had to take it in for service 2 times for the same problem it would not shut off, the first time i took it in they didn't give me a loner car, the second time i took it in i was so aggravated with it I decided to trade it since it was my daily driver and couldn't afford to keep dealing with leaving work because my vehicle wouldn't shut off i gave ben mynatt the benefit of the doubt and gave them another chance I decided to buy a used jeep truck off of their lot when i took this jeep for a test drive I noticed a few chips in the windshield an pointed it out to my salesmen witch in return brought it to his sales manage's attention and they agreed to fix the chips no problem and was told that id have to make and appointment on a Monday when the glass repair man was there and when i called back to make the appointment the sales manager replied that all the repairs had been made on this vehicle that the chips wouldn't spread which was unacceptable.... im very disappointed with the service at the ben mynatt Chevrolet in Concord NC and don't recommend the anyone buy or do business with this dealership!!!!
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September 2023 by Big E.
I went here because I needed an oil change. WilMar is where I usually take my car for certain services l, like oil changes, tire rotation, etc. WilMar is closed on Saturdays and I was going out of town. Therefore, I went up the road to Ben Mynatt's quick lube. I have gone here before in the past but I promise you, I will not be returning. When Mike was the manager, things were much better overall. I have never paid $115 for an oil change for my 2011 Lexus ES350. If they would have told me the cost up front then I promise you, I would have turned around and left the lot. The service was okay but nothing like it was when Mike was the manager. It appears as though none of the old crew works there anymore. You'll should also take down the picture with Mike and the old crew. Also, there are no prices for services posted on the wall and they didn't say that it would cost $115 for an oil change. One good point was that the young man who changed the oil was unsuccessful in resetting my oil change required notice on my car. However, a young African American worker, willingly stepped in and took care of the reset. He was very professional and polite.
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September 2023 by Steven K.
First and last time going here for an oil change. It is barely a certified Chevrolet service center, old building that was in need of a cleaning. I was satisfied with the time it took to complete it, but I had problems with the employees. All had a very dreadful attitude, not personable in any way. The guy who took my car into the bay didnt say anything to me and just gestured for my keys. When in the waiting room, looking through the windows I saw the "techs" acting unprofessional. All of whom I assume are around 20 years old. One was taking pictures of my car, probably sending them to his friends, another was eating a bag of chips over my engine, and another guy went under the hood of my car wearing street clothes rather than his work appropriate attire. All of that driving me crazy in the waiting room just for the lady at the desk to tell me my total was $100.96 for 6 quarts of oil and a filter. I recommend visiting another Certified Chevrolet dealership service department. The drive to another town will be worth me not pulling my hair out of my head.
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June 2023 by Kev G.
Had an engine put in my vehicle and had problems almost straight out the gate. Had an oil leak in which they fixed then later had and sound like metal knocking around in my engine in which they said was normal but I know it wasn't took it back a second time and they said the same thing took it back the third time and they told me that the warranty was out but they will take it apart at my expense which was so unfair. This could have been done when I first took it to them but it was very convenient that they were ready to do this when the warranty had ran out. I do not recommend them to anyone.
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February 2023 by Linda F.
Rashard is a rockstar! Friendly, professional, knows his stuff. We had a great experience with him. We would highly recommend asking for him when you shop at Ben Mynatt.
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January 2023 by Lashona D.
This dealership let me down horribly. They have had my car for over a week and they keep trying to blame my warranty company for the reason why they are taking so long on fixing my car. They keep telling me oh it will probably be done tomorrow we got busy. Like this is ridiculous I have a family that has appointments that we need to get to and they are really discouraging and they do not care at all.
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December 2022 by Bry F.
Stuart Rayle is a true professional who cares about the people who come to this location. He helped my family find the perfect vehicle after a terrible experience at another dealership, Stuart was a breath of fresh air. He helped us with our GMC Acadia Denali purchase every step of the way, and made the process so easy for us. Stuart is a genuine individual and goes above and beyond for the customer experience.
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December 2022 by Brian S.
Took my Camaro in for scheduled maintenance. Friendly staff, nice waiting area, fast service and proper job. No plans of going back to City Chevrolet after this.
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November 2022 by Liv W.
Make sure you triple check your vehicles when buying from this business. I was sold a vehicle with a bent rim.
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April 2022 by William M.
My car hit a huge pothole and busted the radiator. Got the car dropped off here because Onstar said it was the closest Chevy dealership. The website says they are open until 3pm on Saturday but they actually close at 1pm. So I had to wait until Monday to get my issue looked at. These scam artists tried to charge me $1000 to replace a damn radiator. The part was only 300 bucks. I turned around and got my car dropped off at another shop the same day when they told me the repair cost. And not only that I got it all done for $500 bucks and within only a couple hours. There should be a law preventing dealerships from ripping people off like this. DO NOT BRING YOUR CAR HERE unless you like wasting your hard earned money. All the bad reviews hold true on this one. Side note, the only good thing to come from here was the lady I spoke to on the phone. She was kind and respectful.
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August 2021 by Susanne T.
Jeff Johnson was our personal guide through the decision making process. We had a lot of questions and took our time before we said yes to a new truck. He never Wavered while we mulled the decision. He showed great Patience and understanding of our needs in a sales person. His knowledge about the features and demonstration of each part of the vehicle was exemplary. We may have been his only client that day because we took our time but he never made us feel rushed. He made the experience pain free. We are pleased with the service we've received.
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April 2021 by Anne-Marie M.
They care more about money than service. After spending 1.5K in repairs, I picked my car up to find that my windshield was cracked. Upon bringing this to their attention I was told they would not take any responsibility and I'd need to contact my insurance company and repair or replace at my cost. I would avoid this "service" center at all costs.
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February 2021 by Lee W.
My entire experience on 2/8/2021 close to closing time was impeccable. The whole staff was friendly and accommodating to every need. My Sales Professional was Kenneth Mann, who took the time to listen to all my needs and did not push me to buy in that moment. I traded in a Silverado, which they gave a more than fair price on. Kenn and Kevin Smith both worked very hard to get me out the door with the payment that my family needed. This was not your normal card dealership experience, they hold a very high standard for customer service. My family and I will be returning to this local dealership in the future. Thank you all in the Ben Mynatt Team for putting my family in an amazing Suburban.