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March 2025 by Vivian Priece
So for that past few days I have been on Google looking for a particular leather vest and I kept seeing one that caught my eye. When i saw the vest I was surprised to see that it was at Boot Barn at a near by area in which I live. So i went there in thought that it was in the store and I could possibly try it on b4 I purchased it. I was so happy and excited. When i entered the store it was a tall cacausian woman name Ana that was at the counter when I walked in, she was engaged with a customer at the counter at the time I walked in so I excused not being greeted upon entry. So as I proceeded to walk around the store looking at all the beautiful boots and clothing I past by serversl other customers. At this time now Ana is in the floor not with anyone. She saw ne at least twice and never spoke a word to me. I then heard her tell a customer to let her know if he needed any help with anything while at this time I was near by. When i heard her say this I said to her, You didn't offer to assist me , and have seen me at least 2 times? I need some help. She then told me that she had not saw me that she was in the back. Which she flat out lied to my face. I told her no you weren't, I saw u at the counter when iv walked in and walking on the floor. I wanted this vest so bad that I still asked her where it was located at, she then ask a lady named Jacqueline that I had not seen in the store. Conversating with her as I stood there like she was trying to help me. At this point I was over Ana because she did not acknowledge me and she lied. Once she called on Jacqueline u told her that I would rather just talk to her now than you , dismissing her. I told Jacqueline what I wanted and told her my situation and she was so patient , helpful and courteous to me. My phone was dead I couldn't show her the picture she was m went and got me a charger for my phone. She searched and found my vest on her little store phone, she listen to my concerns about the sizing and got me a tape measure and told me how to find the vest size measurements online. She also was patient with me and help me with making my purchase cause I did not have the physical card on had at the time. She did her magic and found a way and made it happen so I was able to make the purchase w I th tap pay. This lady customers service was OUTSTANDING . If she was not there I would have immediately left the store after the rudeness I felt from Ana. If u want a great experience at this store from some one that's personable, then ask for Jacqueline she the BEST.
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March 2025 by Angel Chavez
Great variety of boots, nice clothing options too. Their service is always great
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March 2025 by Shauna
Millions of kids boots. Even for riding great clothing selection
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March 2025 by Ronaldo Rios
Went in over a month ago, but forgot to leave a review. Was the first customer of the day and the kid working the register looked miserable, didn’t even acknowledge me coming in or respond when I said good morning to him. Came in ready to spend money on some work boots, but that just didn’t sit right with me, so I went on over to red wings instead, great customer service and boots!
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February 2025 by KedsareKeds
Great service ..the first time..second time we to in to trade in a bigger size and wanted to charge me extra for the exact same pair…sus
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February 2025 by Clyde Everette
Wide range selection with great customer service
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January 2025 by Susan DelRosario
Fantastic customer service!!
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January 2025 by Renee Smith
My new favorite place to shop. The store manager at this location is the epitome of Excellent Customer Service. I walked out of this store proud as hell of her. Very rarely are customers treated like they matter. Instead of purchasing online, I'll be buying at this location going forward. Boot Barn, you have a winner here.
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December 2024 by Darrell Kimball
Very clean and organized store. Excellent selection of western boots.
The staff went above and beyond to assist me.
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December 2024 by Bayou Vixen
Huge selection of Western wear from boots to hats to clothing for men, women & children. Just need to go when they are having a sale or huge discounts. All designers from high & low available. Give them a visit in person or online.
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November 2024 by Kevin C. Brinkman
Great visit as usual. Easy store pickup for online orders and good selection.
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October 2024 by Yas
The two young ladies who helped me were extremely nice and helpful. Sold me on the boot cleaner! Keep up the great customer service! 😊
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October 2024 by Matthew Galliher
Bought my sons his first pair of work boots. Prices are reasonable. Friendly staff and very good selections.
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September 2024 by Pete Rose
Ohh yeah
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September 2024 by Brad Akins
They had my size. And had a good selection of work boots .
