-
February 2024 by Justen Morgan
Stopped by today not sure what I wanted, but I met Jonathan and found the jacket that I had been looking for. Really pleased with Jonathan's professionalism and honesty. I plan to continue shopping here as the service doesn't compare to any other places I've been to.
-
February 2024 by Joan Jeans
The level of customer service I received at this store was above what one usually experiences these days. Phil went out of his way to ensure I was able to get the correct amount on a return. Will be back for sure.
-
August 2023 by Jim W
Okay. But not great. Just was not totally impressed with their service.
-
July 2023 by Alexander Eaton
Friendly staff, great prices. This is a factory outlet but I found a main line jacket in the clearance section for 50% off... navy blue, medium. It is my absolute favorite jacket.
-
June 2023 by Avery Allen
Awesome sales staff. Phil went over and beyond helping us today. We will be back just because the customer service was so good.
-
March 2023 by Brittany cartner
Went today to do a return on a nightmare order and Devan Wize went out of her way to get my transaction completed and even offered to reach out to customer service herself. Shipping delays had been a nightmare luckily Devan was able to make it a more enjoyable experience on the back end. Thanks for all the help!
-
March 2023 by Glenn Jamieson
Great suits and extremely friendly and helpful sales associates. We had fun and bought a suit all at the same place!
-
January 2023 by Kerry S.
We visited this location last weekend with our future son in law while tuxedo shopping and we were so impressed with the help and service we received from Derrick. He was so kind and informative and really went out of his way pulling sizes, options, taking measurements, giving great information on fit and offered to order anything needed. We will definitely be back!! Wonderful customer service!!!
-
November 2022 by Evan Holub
Won’t exchange or store credit pants they “don’t carry” walked over and see them on the wall. Silly staff.
-
October 2022 by Vanessa Jimenez
My boyfriend and I came in here to find a suit for a destination wedding and John was a great help in finding the perfect one. Very helpful gentlemen. We’ll definitely come back the next time.
-
August 2022 by Jordan Oldham Poe
Felicia was so thoughtful and attentive! She helped my fiancé find a whole outfit and he left feeling so confident. Thank you again for such great help!
-
June 2022 by David Raines
I like Brooks Brothers but Lori at this location is rude. Treated me like I was a “peasant”. Didn’t want to let me try on anything but allowed others. She also hovered over me as if I was going to steal something. I’ve been here multiple times in the past. I still bought a few items because of the good deals. She said oh we are trying to make sure people have fresh shirts to try on. Either she was lazy or Brooks Brothers needs to change that policy. Another associate asked her why she would not let me try on things and she said “oh you know why”. This is a Concord Mills factory outlet location not a 5th avenue store get over yourself Lori. I will just make the trip to the South Park location next time.
-
March 2022 by Jordan Oldham
Felicia was so thoughtful and attentive! She helped my fiancé find a whole outfit and he left feeling so confident. Thank you again for such great help!
-
March 2022 by Yifeng Tong
Selection is few. Staff was helpful, but a tad overbearingly so.
-
January 2021 by David Wade
Wide selection of apparel.
