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April 2024 by April chinita
Very horrible customer service skills ?
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March 2024 by Alessandra Ozorio
This store has the worst supervisor and staff members.I ordered a cookies & cream ice cream cake with a Happy Birthday messaging.Due to last minute changes in plan, I called the store 24 hours in advance. The cake (very popular flavor) was already built, but no messaging added yet on it. So it was NOT customized. I do know they are able to cancel orders and put them back in the freezer for sale, which for a cookies and cream cake, it shouldn’t be a hard sell.The supervisor had no authority to make a call, and told me to called on Monday or Tuesday when the manager is there. However, it was supposed to be picked tomorrow.Business are out there not willing to work with customers. But that has a price as a bad review online.I’m positive a bad review will cost the store way more than the price of the cake - $50Not buying here never again.
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February 2024 by j h
The woman who took my order gave me choc shavings because she didnt know what syrup is. They do not keep the counters clean at this location. My order had other toppings from previous orders mixed in.
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January 2024 by Teresa Strawn Davis
Isn’t the point of getting ice cream to enjoy eating it? This place has NO places to sit. By the time we found a place to sit our ice cream was melting.
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January 2024 by Rosa Antonio
I arrived at 7:40 and they didn't help me because it was already closed, I had my 3 daughters with me who loves ice cream and I asked them to help us and with a bad attitude they didn't want to! Very bad service!
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September 2023 by Diana V
Employees turned people away TWENTY minutes before close!! No other restaurants were doing this. Even the Cinnabon and boba place with longer lines were still open and not turning customers away!
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April 2023 by Badam Ramesh
Had a tasty ice cream “Founders choice”Service is good
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February 2023 by Margaret E.
Honestly the service was decent and the ice cream was good. However the cone was awful. It was hard as a rock and I literally broke a tooth. I had already left the mall and or I would've gone back and complained. I honestly don't even want or care to go back. I am so upset about my tooth and it literally ruined my day.
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December 2022 by Candy Mitchell
It was my first time visiting Coldstone and I must say, I was very impressed. I didn't think there was a better ice cream shop than Two Scoops. This was definitely top teir. I can't wait until they get one in Gastonia!
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August 2022 by Kayden Monk
Went to this cold stone today a little bit before closing but we were not the only people in line. I informed them that my brother had a SEVERE Peanut allergy and they proceeded to laugh in his face because they had to go make it in the back. i definitely do not appreciate that. it made him feel extremely uncomfortable and that was very rude. The lady featured in the photo was the one who decided to laugh in my brothers face
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August 2022 by Peyton R
Terrible service, I was behind a woman and her little brother, and her little brother had a severe nut allergy, and the lady at the counter just looked at them and laughed. This has to be the absolute rudest thing I’ve ever witnessed!
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July 2022 by Evan Guthrie
Cold Stone Creamery at Concord Mills in Concord is a great place to go for quality cold treats and much more. The staff here is very friendly and efficient at getting everything together. I have enjoyed all of the orders that I have made from here each time. Good overall experience.
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July 2022 by EvanGuthrie
Cold Stone Creamery at Concord Mills in Concord is a great place to go for quality cold treats and much more. The staff here is very friendly and efficient at getting everything together. I have enjoyed all of the orders that I have made from here each time. Good overall experience.
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July 2022 by Evan G.
Cold Stone Creamery at Concord Mills in Concord is a great place to go for quality cold treats and much more. The staff here is very friendly and efficient at getting everything together. I have enjoyed all of the orders that I have made from here each time. Good overall experience.
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July 2022 by J R
Don’t go an hour before closing! The 6 employees start cleaning up, while one person services the line and you have to wait. They don’t listen, aren’t friendly, and come off very lazy. The mall closes at 9pm we got there at 7:58pm. And waited 15 minutes (with one person ahead of us). I watched people leave the line due to the wait time. The ice cream itself was good, but the staff that is there on weekends clearly don’t want to be there and it makes it not worth it. The two stars is for the ice cream.
