-
February 2024 by nick rad
Great place for tires and always helpful
-
February 2024 by Joey Gass
I stopped by close to closing time when I noticed one of my tires looks really low. I showed up to get my air filled and Austin R.informed me that the tire pressure was too low to pump and that I needed to book an appointment to get it looked at. He decided to take a second look and said he wanted to make sure that I was going to be okay. He removed the tire and realized there was a nail in it! He stayed late to make sure I was taken care of. This is the kind of customer service that I want to be bringing my business to. Thank you Austin and Christian for caring about your customers safety beyond your standard expectations!
-
February 2024 by Jennifer Hodgeman
Discount Tire Concord is hands down the best around! Excellent customer service and trustworthy (they don’t try to sell you a bunch of stuff you don’t need). I only buy tires from them and recommend to all friends and family. Just purchased new wheels for my Escape and couldn’t be happier. Thank you for everything Brian, Paul, Seneca, Colten, and everyone else there!
-
January 2024 by NY2QCKUTZ Continued Education
Just left discount Tire. Zhaack helped me out. He checked the air in all four tires, Very friendly and I was missing caps on all four tires. he actually replaced the cap’s for all four without me asking. Great customer service. Thank you
-
January 2024 by Francis H
Always check the date when you purchase from Discount Tire. They have a sign in their lobby saying you may have tire issues after six years. They installed new tires on my car already closing in on FIVE YEARS OLD!
-
January 2024 by Nikki Coffey
I stopped by to get my tire pressure checked since my previous tire purchase was from them. One tire was very low, and I was told it didn’t look like there was anything wrong with it, but that it couldn’t be filled because of ‘safety’ reasons. My safety or theirs? The way it was explained didn’t make sense to me. Not the worst to happen, but disheartening to say the least.
-
January 2024 by Mason Marlowe
Called to see if my vehicle was ready. I showed up and seen that I had two flat tiers after buying 4 new ones. They then proceeded to drive my car on the rims back into the shop. Didn't even bother to pump the tire up before driving it.. unprofessional. Instead of discount tire the name should be discount service
-
January 2024 by Hari Swami
Changed 4 tires here. Because of year of year end or inspection time I guess, it’s crowder than usual. But was taken care with a short wait. Good price and service. Highly recommend
-
January 2024 by Zach Hester
Great company, great ppl. Happy holidays fellas, and thank you for exceptional service.
-
December 2023 by Kierra Bateman
i called and asked if there was an availability this afternoon for a tire rotation service and the man who answered the phone laughed and asked me “how would you like the service performed?” i didn’t get his name but i will not be spoken down to or laughed at by some prick who only spoke to me that way because he thought i didn’t know what i was talking about. utterly disrespectful treatment from this location that i’ve not received anywhere else from discount tires. unacceptable behavior by customer service representatives as well. they will no longer be afforded my business
-
December 2023 by Ken McIntosh
I was quoted a time for my service to begin. The service time began almost immediately after I arrived. They had my car in and out within 30 minutes of my arrival. Great customer service and care. I will be returning to this location for further assistance as needed in the future
-
December 2023 by Sujit Kanna
Booked appointment for wheel balance and tire rotation.After the service I got the alert air pressure low, upon checking all tires pressure were low. What is the point of service
-
November 2023 by Jonathan T.
I recently purchased new wheels and tires from Discount Tire, and unfortunately, the overall experience has been less than satisfactory. I spent a significant amount of money, approximately $7000, on a new set of wheels, expecting professional installation and a smooth, problem-free ride. However, the service I received fell short of my expectations. During the initial installation, the technicians at Discount Tire failed to install the hub center rings properly, resulting in noticeable vibrations in the car. Upon returning for a second service, I discovered that one of the hub center rings had been installed backwards, causing additional issues and contributing to further vibrations. While they corrected this mistake for one wheel, the other three were left with correct installations, yet the wheels continued to vibrate. During the third service visit, the technicians took an alarming 15 minutes to hammer the hub rings into place, inadvertently causing damage to the threading where the hub rings would sit. They eventually placed the rings correctly, but the damage caused by the hasty installation was concerning. On the fourth visit, they had to rebalance the wheels after the initial rebalancing, as they discovered that the wheels were off by 2 ounces. This additional misstep further compounded my frustration with the ongoing issues. To add to the frustration, 20 days went by before Discount Tire initiated a claim to replace the one problematic wheel. This delay in addressing the issue only prolonged the inconvenience and dissatisfaction. Furthermore, during the multiple service visits, I discovered that my wheels had been scratched, causing additional damage to my property. This lack of care and attention to detail is unacceptable, and it further reflects the subpar quality of service I received. What's more, throughout this entire ordeal, nobody from Discount Tire approached me to find a satisfactory solution, despite my loyalty as a customer. As a result, I am not satisfied with the resolution, especially when it involves replacing a brand new wheel. I have wasted time, effort, and money, even having to purchase replacement hub centering from BBS and take time off work to address these ongoing issues. The entire experience has left me feeling extremely disappointed, and in hindsight, I regret choosing Discount Tire for my car service needs. In conclusion, my experience with Discount Tire has been marred by repeated installation errors, ongoing issues with wheel vibrations, a delay in addressing concerns, damage to my wheels, and a lack of proactive customer service. The inconsistent quality of service, the prolonged inconvenience, and the failure to resolve the root cause of the problem have left me feeling frustrated and disillusioned. I hope that Discount Tire takes immediate steps to improve their installation processes, quality control, and customer service to prevent similar issues for future customers.
-
November 2023 by Lisalu
Excellent customer service! Great value! When you buy your tires I suggest you get the warranty. I have over the years gotten screws and nails in my tires, most of the time they can be repaired for free but if they can't repair you get a new tire for free with the purchased warranty.
-
November 2023 by Raechelle f
Communication is key. Didn’t tell me that if there are appointments I get bumped back until I already waited two hours. Left and went to north lake. They had me back in I kid you not 5 min. Go to north lake they are nicer !
