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March 2024 by Adam Dietz
Door locked at 550pm can't walk in and get my order and drive through full very not happy
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March 2024 by Da'Layjah Pointer
I always go to this Dunkin and lately they have been lacking. I always get the same order in the morning. A sourdough breakfast sandwich. But it seems like lately it’s either they don’t care or they don’t know how to complete an order. There is no reason why your line is long and you’re not even making orders right. This is the third time that my sandwich has not been toasted or remotely correct. When I call I get no answer. How do you run a business and you can’t answer a phone call to hear about the service your customers are getting. Not sure if they need a new group of morning people. Or they need a class in remaking everything on the menu.
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March 2024 by Nicole Pollard
Love this DD!!! They make my iced coffee just Perfect!!! Love the customer service provided. Thank you for all of your hard work ❤️
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February 2024 by Bethy B
Terrible customer service! If you want poor service at the drive through and at the counter go here. Rude, unprofessional staff that give luke warm coffee and prefer laughing, and talking amongst themselves instead of taking care of customers. I was late to work because of this foolishness at Dunkin. I won't return to this Christembury Blvd location in Concord, zero stars!!
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February 2024 by dylan gilstrap
Placed mobile order for walk in pick up when I arrived to get coffee was told I had to drive thru only I don’t have a car no big deal so I attempted calling 3 separate times so I could get a refund since I’m unable to drive thru and no one answered the phone.
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January 2024 by Gianna Witherspoon
I'm unsure who has been making the drinks the last two visits but they have been absolutely disgusting. Today they even had the audacity to hand me a half empty cup of warm whatever it was they made, because it was not what I ordered. Being in a rush, I didn't circle back around, but the window service was horrible(I didn't request or ask anything), just a horrible attitude, as was the actual drink.
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December 2023 by Abdallah Hijazi Alhashimi
When the business hours states that you close at 4pm, am expecting the door will be closed at 4pm, not 15 mnt before that after driving all the way to this location!
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December 2023 by Bellatrix Lestrange
They never have the ice machine working and I asked them for a bagel and they didn't put cream cheese.
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December 2023 by David Mandel
Real good apple fritter.
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December 2023 by Cindy Bowman
Donuts were not fresh at all. They were
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November 2023 by Charlie Buehler
This is a great store. Use kiosk ordering. Staff was fast and friendly.
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November 2023 by apurva koya
Worst experience. Never had such a bad experience with any Dunkin.Worst service. For one cuppacino I waited 15mins.And what was served hot milk with sweetener. The lady who prepared it forgot to add coffee shots into it.She took the payment for the coffeeAnd aftr 10mins when I am waiting at the window comes and asks me what are you waiting for....
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November 2023 by Pradeep Narapareddy
gave normal coffee when I ordered cappuccino for 6 dollars, happened 3 times. when I questioned 3rd time, she apologized and prepared again.
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October 2023 by Patrick D.
Service was okay. The employees weren't the talking type with a lack of eye contact. My Coffee was hot and what I ordered. I did see another customer had a lost order. It is located in a good spot with plenty of parking space to choose from. A/C worked very well and they had soft music playing in the background.
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September 2023 by Sonja P
I frequently support this Dunkin Donuts and typically pay ahead on the app. Today I attempted to pay by cash and was refused the order because the store can not accept any denomination over a $20 bill. There should be signage before customers waste time in line and place an order. Ridiculous policy, they lost as sale today and deminished a customer loyalty.
