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December 2025 by Renee Peoples
Super easy to reserve our space. Clean, well lit, and easy to access via the app. Great customer service follow-up from Olivia checking to ensure we didn’t have any questions.
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December 2025 by Dalton Fererra
Margie called today to check on our move in. I really appreciate the call everything went smoothly
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December 2025 by Margie Ware
Margie called to check on our move in. Let her know everything went well and we appreciated her checking on us
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November 2025 by Ryan Bianchi
Good customer service over the phone. Heather was very professional and helpful getting what I needed in a timely fashion. We've used this location fo4 the past few years and always had a good experience which is why we keep coming back.
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November 2025 by A Johnson
Sallie answered my call today, I moved out and put the lock back on my unit, I offered to overnight the keys. She told me she would talk to her DM on getting the lock removed and not to worry.
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October 2025 by Jaime LaRose
I called with questions and Jenn was willing and very knowledgeable with answers to all my questions. And I hope if I ever need anything again I will be able to do business with her good job Jenn!!!!
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October 2025 by Cara Matthews
If I could give zero stars, I would. I reserved a storage unit over the phone, paid upfront, and then realized I didn’t need the unit. I called to cancel before ever checking in or using it, and the agent told me “no problem” and that a refund would be issued in a few days. Days went by with no refund. When I followed up, suddenly the story changed — they said I “didn’t qualify” for a refund because I had already paid. That makes no sense. If a business takes money but never provides the service, a refund is the only fair and professional response. Instead, this place chose to keep my money for nothing.
This is dishonest, shady business practice and I’ll be reporting them to the Better Business Bureau. If you value your money and don’t want to get the runaround, look elsewhere.
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September 2025 by Edward Leak
Amanda w is so knowledgeable about her job and was professional about any questions I called to ask about
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August 2025 by Nathan Kiser
I had an issue paying online. when I got to the location the payment kiosk wasn’t working correctly. Jen stepped in and assisted and went ahead and took my cash payment and assisted with contacting someone To let them know my payment was in. I appreciate her I was already pressed for time and she saw a need and provided the service. THANKS Jen
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August 2025 by Karen Hanna
Crystal is amazing.
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August 2025 by James Borga
Amanda w came and checked on us and that was nice of her
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July 2025 by Kellysha Jazelle
Public Storage goes up on the rent every few months. After being there for 3 months they went up on the storage rent $56 and a few months later another $38. I went from paying $169 to $225 now they want me to pay $263. That ridiculous. I spoke with customer service and they told me that there was nothing they could do. Definitely do your research before you decide to move your stuff into Public Storage.
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July 2025 by kenxiee. e
Great customer service
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June 2025 by Kevin A Foster
extra Large unit, easy access, easy plans
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June 2025 by Michael Conner
I recently rented a storage facility at Public Storage’s Concord location. The process was simple and affordable and the facilities were very clean. Heather even followed up to ensure my experience was a positive one. It was!!
