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November 2023 by Magdalena Enrriquez
Every time I go in here is different staff, the staff is always clueless. I spent over one grant a year a go here on tile. I asked the employee there if the tile has any sorts of warranty being that I’m not changing the tile because of cracks and water damage and she ofCourse didn’t know. She called a supervisor who was simple in short in saying, no warranty. Didn’t bother to ask any questions.The employee just said I was on myOwn on that one. After agreeing on howMany boxes I wanted to take this go around. I went to the front, I couldn’t pay because she didn’t call the order to the front. Waited for her for 10mins and she never came up with the boxes. Needless to say I’ll take my business elsewhere.
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November 2023 by Danielle Speziale
My husband and I went in with a bunch of tile and had to find matching grout. Vicki, Keri and Juan were AMAZING! I couldn’t believe how patient and attentive they were with us and our kids. We truly couldn’t have figured it all out without them! Thank you guys!!
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November 2023 by Sheri Devone
I went to Floor and Decor on 09/14/2023 to purchase tile for a bathroom remodel. Bianca helped me place my order and set up pick up. Thank her again for good, friendly, and knowledgeable customer service. My bathroom turned out great
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November 2023 by Ashley Phillips
I want to give a shoutout to Vicki at the pro desk. She is a QUEEN. I was unable to find the tile I was told was at the mooresville location-which it was not. Vicki called multiple locations to help me find the tile I was looking for. She was so nice and helpful. Even though we were unable to find the tile I was looking for (it was very recently discontinued) I enjoyed my experience at the store. I also want to shout out Bianca she helped me a month ago and always says hello when I come to store. She is also a queen.
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October 2023 by Beth Rahuba
Had trouble getting our floor from another big well known home store, but for for over a month having issues of not getting product to their store went to Floor and Decor and Katie in flooring made it such a pleasant experience. Told her what we picked from the other store and she found something I liked so much better for same price, had everything we needed IN STORE and I was packed up and ready to go in no time. Pleasant experience and great company!
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September 2023 by J Ashley
Bianca was FABULOUS and so patient with us. Great design help and color matching for mood. Bonus was the therapy for my contractor and myself. Saved his life.
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September 2023 by Vernon Harrison
Bianca was amazing, she showed me ways to compare hardwood flooring to better my choice. Floor & Decor is lucky to have her. THANK YOU THANK YOU THANK YOU
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September 2023 by Jennifer A.
Working on a antebellum house doing floors for three rooms. It was dinner time my contractor (my long time friend) and I were at lodger-heads over wood floors. Bianca came up and saved his life. She was so patient and gave us lots of choices explaining the hardness rating too. Thank you!
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September 2023 by lazaro santana
Went in to go pick up some tile today. Great amazing customer service at the pro desk and all the employees here especially Ron, and Vicki pro adm did amazing job with helping me pick out my Schlueter. The only problem I saw was that the pro desk employees were not allowed to sit this is why I’m giving the store a one star review.
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September 2023 by Ruth Lemmond
Working with Tiffany in decorating department she is fantastic did all orders through her.. BUT when order came in guys loading the truck with a forklift need extensive training lost multiple packages of tile and whoever picked tile and edging need a little more instructions on packing things had to return and work 4 weeks to get things replaced talking with a few other customers I believe this happens pretty often just make sure you check our products thoroughly
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August 2023 by Ashaki Means
We are officially loyal customers! The staff are so helpful and patient. They also make sure you don’t feel rushed and encourage you to take your time. Courtney and John helped me today ! Courtney walked every inch of the store with me and made sure I got everything we needed for our master bathroom project.In my last two visits Shannon assisted us was nothing short of wonderful!I will refer my family, friends and anybody who asks! Great job y’all! Thank you so much!
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August 2023 by Loren Dion
The Concord store is exceptional. Every time I go there to select materials for my properties, I always look for Bianca Bost. She has a talent for matching and coordinating colors and designs. The customer service she offers is truly outstanding. Bianca is incredible, and I hope Floor and Decor compensates her accordingly because she definitely deserves it.
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August 2023 by Tony Gallarini
Great place to get anything for your flooring. This last trip I was picking up an online order and had to go to the registers to get them to call someone to the pick up line. Took about 15 minutes to pick up a few items. Usually better than this.
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August 2023 by Ashaki M.
We are remodeling our master bathroom and Shannon assisted us masterfully! My husband and I can get a lot of back and forth going on projects and she was a perfect mediator. Both of us felt heard and she kept us working in harmony. She also had a great eye for design and the functionality we needed in our space. Pricing is competitive but their selection is larger than most of the competitors. We will definitely refer our friends and neighbors.Thank you Shannon for your patience, expertise, and time!
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June 2023 by LAWANDA WALKER
My experience with Ms. Cruzie was wondering. She is honest, helpful, kind, and knowledgeable. But my experience with the store was that I paid for my flooring in Pineville and waited an entire week, and the product still was not in the store. I had to drive to Concord to pick up the flooring. The store also didn't have the correct tile to carpet transition steps I needed. I had to purchase the transition strips at Lowe's.
