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November 2023 by zekeecee
Was able to get my estimate, parts ordered, and repairs done within 10 days! Car looks better than new. Angie and Kyle were great.
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November 2023 by M.K. Jones
It seems these people really want their business from insurance claims. The 1st question from the lady was for my claim number. Once I indicated this was not an insurance claim and not major collision damage, I was immediately blown off and referred to the dealer. What the lady didn't know is that I had called the dealer Hendrick before calling and was referred to them for body/paint work. I verified the information but of course upon calling back, the ladles weren't answering the phone the rest of that business day. I think I was lied to about the type of services they provide because they didn't want to do a perceived light repair that wasnt an insurance claim.
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November 2023 by Arveyyah Jackson
Carl and Angie are amazing! In the midst of a battle with a rear end collision, they have been our saving grace! This is your one stop shop for collisions and rentals! They are polite, fast, and efficient. It’s hard to find good honest people, but not here. Location is also great! Thank you guys :).Service: Body & Trim
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November 2023 by jackie cook
Worst experience ever. Its taken me a long time to even review this. But it took so long to get my car. The rental was up before car was even done. And the worst part they did not clean the inside of my car i still have dust in it and the front seat looks horrible as the dust settled in to the seat while they had it the rain ect getting the seat wet has now marked my seat . My accident happened in end of May and did not get my car back until aug. Casey the adjuster was horrible to work with . I thought taking my car there would be so much better. But i had a claen car when they took it and came home with a mess inside.
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October 2023 by Kaysie Quicano
I’ve been meaning to leave a review. I was in a bad accident a couple months back and took it to a different collision place. They were not the most helpful to work with but I just let them do their job. I got my car back and noticed my car was dirty and they left a tool behind, but I was just happy to get my car back after a lot of trouble. A week later I took it to get an oil change at the Honda of Concord and they informed me that whoever worked on my vehicle recently, had left something out and wasn’t put on correctly. They directed me to the Hendrick Collision of Concord and Sean was my point of contact. He was frustrated for me for all the trouble I had gone through and he took it upon himself to talk to the other collision place of what mistakes they had made, get my vehicle figured out, and made sure I wasn’t getting forgotten. The ladies of the front desk were always so friendly and the communication this business had is amazing. The accident had caused me so much stress and Sean and this business was able to help me a lot to make it less stressful as possible. This place is amazing!
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September 2023 by Austin G.
They had my car for almost 3 weeks for a small dent and a few scratches from someone hitting my car. The work that was performed looks absolutely terrible. I wouldn't recommend getting any type of repair done here. They told me over the phone the car looked great and was ready for pick up.
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September 2023 by Stacey Cook
Hendrick Collision did an amazing job fixing my car. Mariah, one of the estimators, was wonderful to work with. She stayed in constant communication with me during the process. She is very responsive to phone calls and emails. I definitely recommend Hendrick for any body work that needs to be done.Services: Painting
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September 2023 by Barbara Mitchell
Unfortunately, my 2018 Audi S5 Cabriolet was damaged due to an accident.Hendrick Collision Center was highly recommended for being professional, thorough and prompt and would repair using only new Audi parts.I couldn’t have had better care and service. Michael Bell, Collision Center Manager, personally went over the estimated cost which was needed to repair my Audi; time anticipated to complete; and when repaired - the finished repaired car.Throughout the process - I was notified of progress by Michael Bell calling me and the Center texting me.When you have a car that is damaged fixed by professionals who understand the client’s concerns for the best outcome in the least time possible - it lessens the stress of the situation.Hendrick Collision is fortunate to have Michael Bell and his team of specialists!Services: Painting
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September 2023 by Gage Welcher
I had a great experience with getting my car fixed. Nick Kinnel was very professional and communicative throughout the process of working on my vehicle. Paint matched my orange paint. Also told me if I noticed anything after the work was completed to just give him a call. I noticed a small scuff on my hood a week after getting my car back and he still treated me like a valued customer. I hope to never be back but if I am in another accident this is where I will be bringing my vehicle. Thanks again to Nick Kinnel and the Hendrick team.Services: Painting
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August 2023 by Josh M
Excellent communication. Jarad was great to work with. Can’t speak for the their work because my car was totaled. I hope I never have to go back.
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August 2023 by Amanda Kessler
We chose to take our month old truck here after being rear-ended at a stoplight. They were awesome to work with (Thank you Casey!) and were patient with us, but also stayed in constant communication regarding a pickup issue we encountered. Casey is a rockstar for going above and beyond for us, especially when insurance was lagging.The work that was done it as good as it can be and we're happy that they were able to fix everything to almost new condition again. I hope that we never need their services again, but if we did- wouldn't hesitate to take our cars/trucks there again.Services: Painting
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August 2023 by laurie gustafson
first I was told 2-3 weeks but it took 30 days to repair. The repair looks good BUT they did forgot to clean the dust out of the hatchback space. Hannah was not good returning calls and Mike didn't pick up his phone but once. I had to make multiple calls until someone picked up or got tired of me calling. The front desk gals were great.
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July 2023 by Brittany Moeller
The Hendrick team did a fantastic job executing my car purchase. I would highly recommend my sales representative Alf! He was efficient, timing and made sure I got everything I wanted from my vehicle purchase.
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July 2023 by Lucia Gordon
Overall, the experience was OK the ladies at the desk very helpful and nice during this hard time. I hydroplaned backwards down the highway and crash. My truck. I waited patiently for two weeks for my car to be brought in. Then, After my car was deemed a total loss I had to go and pick up my things. I was surprised to see how my car was left because it look like it was already ransacked. I don’t know if it’s just protocol to go through the stuff and throw it everywhere, but I was upset on top of that. The adjuster gave me my keychain by throwing it into the trunk of the rental car while I was emptying out the remainder of my things. Then he took the key to the car and locked the while I was still in it. and walked away without me knowing which was completely rude, and inconsiderate. His customer service skills could definitely use a tune up. They get the job done proficiently but the interpersonal skills are subpar.
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July 2023 by rach rod
I had such a great experience. Mariah was my estimator & once I had taken my car in everything was taken care of. The service was great! My car was fixed really quickly . Quicker than I expected . I was happy about that. My car looked amazing and they even cleaned the inside of my car. Whatever they used my car smelt really good ! Over all I’m happy with the service and that I choose Hendrick Collision Center . And I know their job is not easy dealing with all these numbers & different companies. So thank you for your service .
