Hertz Car Rental - Concord Concord Parkway North HLE
Car RentalHours:
640 Concord Pkwy N, Concord NC 28027 Hours
About Hertz Car Rental - Concord Concord Parkway North HLE
Hertz Car Rental - Concord Concord Parkway North HLE offers a wide selection of vehicles for rental, including luxury and sports cars, SUVs, electric vehicles, vans, and trucks. Customers can book online or through the Hertz app for a convenient rental experience. The staff at this location is praised for their excellent customer service. Nate, the employee who helped with a reservation, was attentive and efficient, getting the customer in and out quickly. Another employee, John, who is believed to be the manager, was also highly commended. Despite being very busy, John was polite, professional, and helpful, even offering suggestions on local places to visit. The staff is described as exemplifying great customer service, which is attributed to John's leadership. While the rental process is generally positive, one customer had a previous negative experience where their reserved vehicle was not available, forcing them to upgrade to a more expensive option. The staff did not accommodate their request for a refund of the difference. Overall, Hertz Car Rental - Concord Concord Parkway North HLE is praised for its wide vehicle selection and excellent customer service, with the manager and staff going above and beyond to ensure a pleasant rental experience.
Most Recent Reviews
August 2024
They charge me for rental when insurance supposed to pay.. they didn’t return my call to resolve the matter after they said
June 2024
When I rent cars from here they have a little smell and they left a toy in my last Rental Car
February 2024
It's great when your vehicle is in stock. Last visit, I had a vehicle reserved for over a month, and they still did not have one for me. Was forced to upgrade to something I didn't want. Support was no help as they refused to refund the difference.
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