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November 2023 by C M.
We shopped at the Kate Spade Concord Mills location last evening and thought the sales staff were all outstanding. The four employees we spoke to all greeted us, answered questions and were so patient despite the crowd. We were shopping for a Hudson tote that was not at the outlet. They called Charlotte and then at least 3 other places to finally locate the Hudson tote in the color we requested. After a tutorial on a pay-by-link, we were assured our bag was on the way and received a followup call from them today! What extraordinary salesmanship.
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November 2023 by Jezza Bella
Excellent clothing, mid-high price range, but more than worth it!(: sells high quality women's clothing, shoes, accessories, and handbags!(:
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April 2023 by Mery M
Very friendly ladies working at this store and asked me if I needed help. Got some jewelry that was on sale and was impressed with the quality. Overall the handbags are a little expensive but they always have good sales and will be back.
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March 2023 by MDLC
I visited this location on 02/26 at approximately 5:20pm. I had a terrible experience in this store thanks to the older associate who kept staring at my boyfriend and I while we shopped around and later on announced that there was a silver piece of jewelry missing from the jewelry table that only I happened to be standing by. I was very excited to go in and buy a few items for my birthday but when I noticed what this lady was doing and trying to imply it completely shifted my mood. I’ve always had an excellent experience whenever shopping at a Kate Spade store and have always been greeted and given space to shop freely. I used to be a salesperson myself and I know that sometimes there is a need to be persistent however this is not what this associate was doing. Her actions were unprofessional and she made me feel extremely uncomfortable. Thanks to her i am now questioning if I ever want to shop this brand again.
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January 2023 by Ashley M
Smaller Kate store than the Mebane outlet, but still has a lot of items. I found some earrings and a bag that were both on sale. I do agree the carpets were a bad touch on the corporate side, but not much you can do on a store level. Friendly staff and not too overwhelming!
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December 2022 by Taraja Hudson
My new favorite Kate Spade location! My best friend and I went in this store to look for last minute Christmas gifts. We came across a bag which we both loved but the last one was just purchased. We asked a sales associate if she could help find it and she gave us a number to another store. We left the store and then returned to ask a question... that's when we met our super hero Sarah, the Assistant Manager. She offered to help us. She was able to call the store, secure the item and now we will have our bags before Christmas! Sarah for the win!
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December 2022 by K
Super easy to find what I wanted and the sale was phenomenal! The staff was just fine. Nothing show stopping but pleasant to work with. The store was small although organized. Definitely an outlet to check out if you want good deals on cute bags!
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July 2022 by Ted Allen
Not many times you have the exceptional service we received from Sarah at the outlet today ....She was so much help helping us pick out the perfect bag and wallet .....and let me add the entire staff were awesome as well...a great experience..a great day and a beautiful handbag and wallet ...world class treatment ..Ted and Christy
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July 2022 by Evan Guthrie
Kate Spade Outlet at Concord Mills in Concord is a great place to go for all things Kate Spade at good prices. The staff here is very friendly and accommodating.
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July 2022 by D P
There’s a blonde woman here who kicked me out of the store for not wearing a mask. There’s no mask mandate that I’m aware of. And last time I was in the store I had watched her kick out another non masked person. Between that lady and how dirty the store was, I just went to the coach store across the hall ? I’m good on buying from this brand.
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January 2022 by Genie M.
Sarah and her crew are amazing. So helpful without pressuring you to make a purchase! The sales are amazing and the product is good quality! Definitely stop in of you are in this part of the store. They have crossover bags, reversible bags. Wristlet, knapsacks, wallets, cardholders. Phone cases etc. Not only purses also clothing! Coats, dresses, jackets, t-shirts and gloves were available on the day we went! Great place to
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January 2022 by Katie
Super easy to find what I wanted and the sale was phenomenal! The staff was just fine. Nothing show stopping but pleasant to work with. The store was small although organized. Definitely an outlet to check out if you want good deals on cute bags!
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January 2022 by Asteri Mill
Came here with my aunt today, 12/28 around 1PM, found a bag I wanted to purchase but wanted to make sure Coach didn't have anything first. I spent 5 minutes away and then came back to Kate Spade and a worker was outside the door, closing it saying "We're going to be closing for an hour due to staffing issues, I'm sorry." Despite the fact that she had about 7 other people still browsing IN the store. We explained to her that she JUST saw us in the store and that we were just going to go back in, grab the bag and pay and then be on our way- literally we would just be 3 minutes or less. She refused to let us in the store, despite that we needed just ONE thing and we KNEW what we wanted. This is coming from a fellow worker in retail. I understand staffing issues. But this was not a staffing issue, it was simply rude.
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December 2021 by Martin Wood
The staff is very friendly and they are always well stocked. They always go the extra mile for us when we are in there.
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August 2021 by Arty Hoff
I didn't care about the product. The look and smell of the carpet was downright disgusting. I mentioned to the asst manager who told me there was nothing that could be done...after all they had just had the carpets cleaned 3 years prior. For a store that averages over $150 for product....get it together. Fix the carpet. Its embarrassing and definitely did not inspire me to buy my daughter a purse from you...we went to the Coach store instead. Very clean there. Spade's felt like I was walking in a swamp, of bacteria.....lol, social distancing in effect tho.