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March 2025 by Michelle Carson
Always cluttered and in disarray now....most associates are less than helpful, so I am extra thankful for those that are...shout out to the one who helped me today!! Her name was Michelle...thank you!
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March 2025 by Mohammed Rizwan
small but good too, lots of choices for ladies' selections.
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March 2025 by Ana Reyes
I find Kohl's has gotten very overpriced on several items. Same items can be purchased at other retailers at much better prices and better fitting clothing. However, I do like the fact that there is a sephora inside the store.
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March 2025 by William Billings
Easy access for returns, plesant
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March 2025 by Nancy Whitener
Enjoyed the friendly, courteous, and helpful attitudes and ease of finding products.
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March 2025 by Hadiya
⭐️⭐️⭐️⭐️⭐️ Great Customer Service!
Hanan was so kind and friendly, which made my visit even better. I really appreciate the great service—keep being the kind spirit you are, Hanan!💕
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March 2025 by MsDisney Livin_Dis_life
Elizabeth was a wonderful delight
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February 2025 by Marlene Huneycutt
I shopped at Kohl's Concord Mills store in Concord, NC and found interesting merchandise. I purchased a set of bath towels of good quality and color that were on sale. The check out process was friendly and effitient. Pleaseant experience at Kohls!
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February 2025 by Linda Joyner (Linda Joy)
Great customer service
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February 2025 by Debbie Duckworth
Unprofessional behavior and they don’t listen. Store is going downhill from the last time I was there. Very disappointing!!!
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January 2025 by Kristi Hardman
Went to this Kohl’s today and had two kohl’s cash coupons I wanted to use. Was told one had a balance of $0 and had been used, which I have confirmed it had not been. Seems Kohl’s doesn’t not accept these correctly, the worker refused to acknowledge the coupon and was extremely rude. Be careful at this store and be sure to take the coupons back to double check later online or at another store. Horrible customer service.
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January 2025 by Lori Smith
Store is disgusting. Rude employee. Filthy shopping carts. I can understand why Kohl's is going out of business.
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January 2025 by Sun Happy
Very bad return experience. I was the only customer waiting to return an item, but I had to wait for 5-10 minutes before receiving any assistance. The two customer service representatives were chatting and completely ignored me. I have never had such a bad return experience.
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January 2025 by Jes Athey
Unorganized, minimal staff however Elizabeth is ABSOLUTELY AMAZING. She was super helpful guiding me to self pick up and she even saved me money navigating my phone to the Kohls app all the while super busy store!
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January 2025 by L Raynee
This store seems to always be disorganized compared to the others in Charlotte. I’m standing in a line of 15+ because there are only 2 cashiers and the customer service dept but there are associates all over the floor walking around….
