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March 2025 by Jeff Lever
I've absolutely had it with Lowe's—this was hands down the worst customer service experience I've ever had in 25 years of shopping with them. I'm a Lowe's Pro and Credit Card holder (which will be cancelled Monday) because I spend tens of thousands of dollars there every year - in all that time, I've never gone to 'customer service' and been told no one could help me by MULTIPLE people. My entirely unreasonable request - to PAY FOR MY ITEMS!
10% of the employees were working, while the other 90% wandered aimlessly around (in departments that weren't their own), walked the other way so they couldn't be bothered, or sat around doing nothing. Managers? Completely asleep at the wheel. To the 2-3 employees who actually helped (pro services cashier & doors dept), thank you - you 100% deserve a RAISE because you're the only ones actually working. To the other 15-20 employees lounging around doing absolutely squat—do yourselves a favor and find another job or do the world a favor and just go on unemployment. If you're going to show up for work - take some freaking pride in your work! Respect the customer - they're the reason you have that job that you value so little. A customer asking you for help isn't an insult - it gives you purpose - not to mention it's why you're paid!
For the 1.5 hours I was in the store, I was more of an employee than the ones getting paid— hunting for bags to prevent mortar and plaster from spilling everywhere (which, of course, no employee could find), finding answers to basic questions no one could answer, wandering into what i'd call 'employee areas' to find a solution myself, walking around the outside of the store because customer gates were closed for no reason. That's right - first weekend of spring, and the garden center gates are locked 2-3 hours before close, so we walked around the store out the side gate (which may have been for employees only - didn't care at that point) where 3-4 employees stood around doing nothing.
We'd walked a half marathon at this point and been carrying around a couple hundred pounds worth of merchandise across 2 carts - one with 8' of rebar poking out the front of the cart. We make it over to the cashiers about 845pm (store is open to 10pm) - and not one single cashier was working! The self-checkout was jammed and unattended. So we walked over to "Customer Service" where we encountered an employee who immediately gave attitude, refusing to help and telling us to head back to the packed self-checkout. After insisting we needed help with 20 heavy soil bags and 8-foot rebar (which would've skewered customers trying to self-checkout), she reluctantly called another employee. Somehow, the second employee was even worse, acting inconvenienced the moment I began explaining we had just trekked halfway around their building thanks to their ridiculous gate policy. I didn't even get to the part about the 8' rebar going through the self checkout would be a nightmare or the 30 bags of topsoil we'd pushed all over the store. We promptly left both carts and walked out. Zero help....zero apologies...and $5-600 worth of merch we were practically begging to pay for. Was customer service overrun with customer returns??? Nope...2 people in front of us had returns, but that was it and then it was a ghost town. The two women could have EASILY had us checked out in less than 2 minutes. Instead, the only thing they were content in working were their mouths - literally standing there, no customers - doing jack squat. BOTH should be immediately fired. Hope they enjoy restocking those items as much as we 'enjoyed' lugging them around the store, but employees that lazy ain't putting that stuff back themselves.
The managers also need to be fired— this wasn't 1 or 2 rogue employees having a bad day - this was a store wide train wreck. If the problem is this bad at
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March 2025 by Kovar Parker
At 11:30am today I went to the paint section to get Valspar Flat/Interior 2,000 with the color Warm Milk (8007-8B), the guy looked at me like i was crazy and said “we dont have that, you missing some information…” so I drove to the location in University instead, gave them the same information, and voila no issues at all. Terrible customer service from the guy.
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March 2025 by MR KG
Had a lady answer the phone and I told her what I was looking for and she had the nerve to tell me that she has a line forming in front of her she has to go , and hung up the phone on me , how disrespectful and unprofessional , I never get treated like this at home Depot.
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March 2025 by John Hartley
I had a terrible experience at the Concord Lowe’s today with curbside pickup. It took 40 minutes! I could’ve gone in the store and picked up the items myself in 15. After checking in, I had to get out of my car and go in multiple times to make sure they knew I was out there. The employees mentioned below both failed to apologize for my wait or experience. The only one who handled the situation well and apologized was the kid who got the items (he did great).
The woman (short, gray hair) at the counter made the experience MUCH worse with how she handled it. I saw her take an item out to a customer who arrived after me so I asked if she could help since I’d been waiting. After trying to deflect and push the responsibility to someone else, she looked up my orders anyway after I walked in. I knew I was in for it early on when I heard her complain to another employee right in front of me about how poorly her day was going. Once she got a couple of the items, I asked for a bag and she just stared at me! I’m a customer and I don’t care if the bags are intended for DoorDash, just get me any bag for carrying out my items. I then walked out to wait for the rest of my order. She misread the orders and left my remaining items in the store rather than bringing them out to me curbside, so I had to go in again. She knew I was out there from the original interaction and I confirmed curbside through the app that I was still there waiting. When I went in and asked for the status on my order, she threw her hands up in the air in disbelief as if I was out of line for asking. She then walked away from the counter and left the other employee to handle it, which set me off. She walked away from the customer and her responsibility. She deserves a write-up, the cameras will tell the story for me.
I escalated to the manager (gray hair and glasses) in charge at the time and he made it even worse. He failed to apologize, nor did he say or do anything to make the situation right. I told him that I had no reason to believe that anyone would be held accountable once I left and he offered zero assurance that it would be made right. A customer should never leave the store feeling the issue could be dropped after voicing a poor experience. No apology, no courtesy offerings, absolutely nothing was done for me, the customer. I also have a bigger item pending that is delayed beyond the timeframe given for arrival and I’m canceling it. I will never step foot in this store again.
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March 2025 by Jace Zing
Terrible experience with wait-times as employees are unaware of how to assist and management was nowhere to be found. It should NOT take 40 minutes to pickup an online order of 19 packs of LVP flooring.
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March 2025 by Zomb
I can never find prices on anything here, but they always have a great selection of plants in the summer.
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March 2025 by legoldie p
This specific location has the worst customer service! A lot of the cashiers lack basic skills, they’re not helpful, and can’t answer a simple question or do their jobs properly. And others are also very rude and disrespectful. Especially the head cashier, Javeion, he always has a horrible attitude and is extremely rude. Avoid the Concord Mills location at all cost!
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March 2025 by Eddie Braz
Was better long time ago, I think I have that Spanish profile and no one what to approach, they always live me alone
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March 2025 by Rithvik Musuku
They handed out a 20% off coupon for Member Week but it expired before the expiry date listed on the coupon. Bait and switch.
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February 2025 by RUGGED CRAFTS
Experience was terrible. Came into my local Lowe’s today and came across these doors located by checkout for discounted price. As you can see what the picture says. The doors must be taken at the time of purchase no pick-up later or delivery. I was told by management when I tried to purchase one of these doors that it’s already been sold. This is very confusing to me. Clearly Lowe’s bends their rules for certain customers they favor.
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January 2025 by Sophia Zhu
great selection of christmas decor but unfortunately had a negative experience due to a rude employee. had a genuine question about whether a return or exchange was possible and he was very condescending which i felt was unnecessary.
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November 2024 by Prince Va
Good store. Pricey but it’s everywhere now. Helpful staff. Limited inventory
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November 2024 by Monica Price
Very rude employee working in the paint department this morning. I asked about an item I couldn’t find in its aisle, the app showed there were more than 100 in stock. He said “I don’t care what it says, we don’t have it!” and offered no other explanation or help. Went on the app, ordered the item for pick up and it was ready in less than two hours at that same store. When I went to pick it up, I heard people asking about the same item and another employee telling them they didn’t have it. People in this store don’t have a clue about their backroom. Save yourself some time and order for pickup instead.
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November 2024 by Ethan Bullard
Spent 30 minutes looking for a piece of plywood. 59 in stock but not on the shelf. Associate finally came to find it but didn’t want to take it out of storage. They looked at the stack on the shelf then proceeded to point me to another completely different type of wood. Clearly didn’t want to help. Not worth the hassle so went to Home Depot and purchased it instead.
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October 2024 by NIR BIKRAM KC
It's a great place because of its location but the problem with them is they never have items in stock although in online it says they do.
So it's always multiple times that happens with me
