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March 2025 by Sean Biro
15 year business customer. I was ready to buy some new phones today, I show up at 11:30am on a Monday, the door was locked, all lights were on inside. Tried to call, tried knocking, no answer...Not good.
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December 2024 by ELUKillercool _XD
Rude and lazy associates. And half of the time they aren’t up to date on information.
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August 2024 by Kathya Palacios
I came to the Metro in Concord near Walmart and it was closed. It's 11:10 in the morning it says it opens at 10. :00 but it's close. No one answers the phone I was waiting there for like a little over an hour. No one came. I don't know why they said it's open at 10:00 if it's not open we were four people waiting for them to open. No one came. We have to leave. We have things to do
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May 2024 by Leonor Jovel
Sales rep was very attentive
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May 2024 by Greg Haney
Great service from Diana she helped get a nice phone with a good camera
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March 2024 by Mrs. M.
Why hire people to run the store ALONE with NO knowledge of what to do? She kept saying she was new and she started in December. I was there at 10:30am on March 18, 2024 and this representative had zero interest in helping locate a tablet that I was charged for but never picked up. A supposed courtesy tablet for being a loyal customer....yeah right. My guess is that a worker claimed my tablet after activating it in my name. UPDATE: The female manager gave me a replacement for the one they couldn't find.
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March 2024 by Danny Daniel
Very unprofessional,rude and the girl was talking on her phone the entire time, not helpful at all.
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October 2023 by Darnell Jackson
Rude people go to another store
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August 2023 by Kenny Johnson
Staff was unhelpful and didn't want to be there!! I wish they hadn't changed their App!! I can no longer pay my bill over the phone at home or at work. However I have international, nationwide great service for $45 a month. Lat time I went to Verizon they were WAY OVERPRICED and no calls to Canada!!?
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August 2023 by Tax Coleman
Nice and laid back. Good customer service always
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July 2023 by Julian Salmon
Bad experience. Asked for account info after confirming my identity at this store. I needed to transfer my number. They told me the "cant" get the info (legally my info, that i own) despite my account and ID matching. Called Metro for it, was told they have a specific procedure that could've gotten me taken care of there. Will not return.
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June 2023 by Jim Wright
Their computers were down, lol.
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June 2023 by Teleicious Hernandez
Very helpful, fixed my issue
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June 2023 by Jessica “Solo Dolo” Misenheimer
Respectful staff. Affordable prices.
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February 2023 by Julie
Will never go back to Metro or this store. Purchased a new phone and was told by the Dominican male worker I had 7 days to bring it back if I didn't like it, returned the following to be told I can't return it. To make matters worse he claimed he never said it! They will lie just to get a sale. Walked out and went next door to Cricket and I love my new phone!
