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March 2024 by Kimberly Green
Quick, painless and friendly.No judgement for not going to see an eye doctor for a decade and half. Every team member I came in contact with was extremely friendly and welcoming throughout my experience down to helping not only get the most of my insurance but also helping me pick out my glasses. Would definitely recommend this team every time I am asked!!
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March 2024 by A Gray (Mama Doop)
Best overall experience! Everyone was so NICE, PLEASANT, PATIENT and HELPFUL!! Started with the wonderful woman at the front desk, to the woman who did the pre-exam, the doctor took his time, and the woman who ran everything with the glasses. She found every discount possible for me, and was very helpful picking out glasses (style and price!) and was just so nice to me and and everyone else and really knew her stuff. I'm happy to send schedule the rest of my family there.
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March 2024 by Zulema Dorantes
I have never had an issue with this office before I’ve been coming to this office for over 2 years. However, recently I had an appointment scheduled with them, and due to not confirming my appointment apparently “the system” cancels the appointment and puts another patient in the slot. I showed up to my appointment not having a clue in regard to the system and was told I couldn’t be seen because I didn’t confirm my appointment. I was very upset, I had taken time off of work to come to the appointment just to be told I wasn’t going to be seen just by not confirming. How would you guys feel if you go to your doctor’s office for an appointment show up and get told due to you not confirming your appointment it gets canceled and given to another patient and you actually needed to be seen. Personally I feel they should announce or make patients aware in regard to how the system works because it’s not fair just because of not confirming the appointment, patient shows up and gets told it canceled and given to another patient, Just because they didn’t confirm does not mean they won’t show up to the appointment. I am never going back there the front desk lady wasn’t very helpful and asked the manager to step in, the manager couldn’t explain well just very rudely told me I couldn’t be seen and needed to reschedule. Once I had explained I’ve never ran into this issue before and the manger stated in a disrespectful tone she didn’t know what office I was going to because she’s never heard of it.
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February 2024 by Angela Morton
Brandy is great. She is very helpful and knowledgeable.
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February 2024 by Darrell Whitley
Concord NC location, everyone is incredibly helpful and knowledgeable. Would highly recommend
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February 2024 by Randi Howell
Great experience! Brandi and Amber were amazing! They were super helpful picking out glasses and discussing benefits. Gale-Marie was super sweet checking me in as well! This was my first time seeing Dr. Mian and she was absolutely wonderful and explained everything clearly! I will be back! All around great experience!
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February 2024 by Patrick Shirley
Amber and Lexi have been a phenomenal help. They go above and beyond for their customers and know exactly how to treat their customers. They are true professionals at their work. Great experience and I will be a customer going forward because of them.
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February 2024 by Ginger Thornton
I have been in search of a good optometrist and place to buy my glasses/contact, I went to a optometrist in Charlotte for 15plus years before her leaving the practice and moving to Gastonia, I did some research and asked for recommendations and the team at My Eye Doctor was the best! I was made to feel important and my vision was priority from the technician getting all the pre tests done, to Dr Musto listening to my vision concerns and being very thorough, to the ladies when purchasing my glasses! Thank You to each of you for making my visit welcoming!
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February 2024 by Desi Palmer
Stay away!! Money hungry and lazy. If you don't buy glasses or contacts they won't do your PD index. Even when you paid!Update: One urgent care vist later that day. Found out my fiance got bacterial conjunctivitis from them! Had to get antibiotics and he can't see out his eye for 4 days now.
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February 2024 by Kimannette s
Great Customer service Dr is extremely knowledgeable absolutely friendly staff. Great location and plenty of parking.
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December 2023 by Brandon Smith
Amazing staff and Doctors, they really do a great job of making you feel welcome and make sure you leave with the best vision possible. Big thank you to the staff in the glasses department. They were very friendly and helped make the hard choice of picking out glasses super smooth and easy.
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October 2023 by C K
I’ve been to MyEyeDr many times never had a problem. Today the sales associate Teresa was so rude! I’m not sure if they work on commission but she tried to up-sale me on something that was already included in the material/prescription and when I questioned her she got upset and flipped the script and said I didn’t understand when I was clearly reading what EyeZen & UniVision entailed!! Prior to that she asked her fellow associates if Blue Light needed to be added to my prescription and her colleague clearly said it’s already on there but it’s up to you if you want to added again… of course she added it for an additional fee! ??♀️??♀️please get better product training for your associates.
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October 2023 by Tammy Brooks
The service is professional but friendly. Dr. Musto is very thorough and he answers questions about your eye health. Most of all my prescription is spot on!!! Thanks to all involved for making my experience wonderful. See you soon, taking my grandson for his check up!
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September 2023 by Wendy Harrison
The Concord MyEyeDr is awesome! Always an easy check in! Dr. Musto and his staff are very knowledgeable and efficient. Amber and Brandi have always been very helpful and knowledgeable when ordering glasses. They are very quick to help out if the glasses need replaced or repaired. You can’t go wrong with this office!!
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August 2023 by Amy Davern
This is the absolute best place to go! Amber and her team are the best at customer service and they truly care about you and your vision needs. They don't make you feel rushed and Dr. Musto is amazing too. This whole team is great from start to finish! Great job to you all!
