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February 2024 by Mike F
Bathrooms filthy! Also => Women's: toilet paper on the floor, no back up roll. Men's: toilet paper on hand rail, almost all gone. Very expensive for the food you get. Lemonade tasted like water. Coleslaw "suspect". Blackened chicken had NO spice on it - just a slab of plain grilled chicken. Fries were good. Fried chicken sandwich OK.
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February 2024 by Jawanna Davis
Ordered $30 with of food and was told I can have one sauce that’s crazy
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February 2024 by Christina Hylton
We ordered online and went to go pick it up. The restaurant tells my husband they don’t have the order and he must’ve picked the wrong location and go there. He shows them the location on the map that says he is in the right place but they repeat that he made the mistake. So he drives 15 minutes to the other location and they don’t have it either. Turns out he was in the right place to begin with and they made the mistake. He goes back gets his food and they say sorry and that’s it. No refund, no voucher for free next meal.Get home and an order of nuggets was missing. We contact customer service and all they did was refund the missing nuggets.
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February 2024 by Nathan Bettis
After a long wait, chicken sandwich was still pink and the large order of fries, half we're still frozen. Not cold, frozen! They also need to pay attention to the hair net guidelines. A woman with hair past her waist shouldn't be flailing it around then handling food.
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January 2024 by Marcia Greene
The best chicken and honey/butter glazed biscuits ? ?
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December 2023 by Elisha Franklin
Why is this location still open???
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December 2023 by Adrianne Akoto
If the posted signs are on the doors-thru windows, why is there no one inside answering drive-thru or the doors unlocked.Came on separate occasions to be told they do not do customize orders, they are not from 10am-10pm daily, and they are not fully staffed to have both the lobby and drive-thru opened at the same time. So customers drive off or leave the parking lot frustrated.This is a new location in Concord and its hurting the brand with some many complaints of disservice, no opening on time and just letting folks sit/leave with some poor communication.
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December 2023 by Lexus
It truly shocks me how this franchise remains in business. The service is always terrible no matter the location. I stoped by last night for an Uber order. Doors were locked so I went through drive thru. The recording played but no one ever came on the speaker. I waited for a while before I decided to just unassign the order and leave. There was a girl tight in the drive thru window the entire time. You would think she would have said something or blow a signal, but nope. Looked at me several times and kept about their night. If you were closed, THEN JUST SAY THAT! Don’t decided to assist customers because you don’t want to or close to closing time. Is this how Popeyes train? Is this the service you live up to? You allow your employees to decide when to service at night? You allow them to close early?
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December 2023 by marci33105
I ordered a 3 piece tenders meal with a large coke no ice, the cashier failed to let me know while ordering that they were out of large cups. She gave me chicken instead of tenders. When I approached the window, she was very rude when I asked about the large coke and stated to me, “We don’t got no large cups”. I asked her was she the manager and she ignored me and walked away from the window. This is my first bad experience at this establishment as I have been coming here since it’s been open for business.
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November 2023 by Scott Moore
Sunday 10/22/23 at 3:50pmHad to repeat my order twice at the drive-thru then when I got to the window had to repeat it again and then a fourth time she asked me what drinks I wanted. One guy took my card and said hang on gave it back to me. Another lady took my card and ran it through. They got my drinks wrong and I could hear profanity inside the store. Them talking among each other. Will not come back to this locationHey Popeyes, read the reviews of this store and do something about it if you care at all about your brand
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October 2023 by Brittany Starratt
Sent my husband with a piece of paper with meals clearly written down- he came back with literally everything incorrect. I called the store, they said they would have redo my order and I could come back and pick it up. When my husband got back to the store they had nothing ready- they hadn’t even dropped the tenders in the fryer. They tried to give him an apple pie to wait like that was good enough.
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October 2023 by Gentleman Caller
Really loving the sweet and Spicy wings so this is the second time in a week. The ladies were busy so the food took longer, but everything was hot and fresh and I got a few more fries in my bag. Great experience overall.
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October 2023 by oogiesragdoll
The worst Popeyes I've been to. When we finally got food after they lied about making new tenders, the tenders were so paper thin, overcooked, and clearly SUPER old. But the weirdest thing was the staff, one worker was actually trying to coordinate and move the kitchen along while several others moved so slowly they appeared to be stoned and/or drunk.
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August 2023 by hsud Dhjen rd nsjedndb
Horrible service and even when theres 2 cars, they act like they’re chik-fil-a full. You could tell the lady taking my order obviously didn’t wanna be
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August 2023 by Asuzena Ruiz
THE WORST EXPERIENCE EVER!!! I stood in front of the counter over 10min expecting someone to take my order, I asked the young lady bagging the food up if anyone planned on taking my order she said she would in a second, but then left and took an order outside. Before doing so she asked another worker to take my order and they said they would take it for me, but then this old lady began asking the customers that where already seated and ignored me still while I had already been there for more than 10 minutes, and never took my order. I would never be back, they are slow and do not care about the customers. THE ABSOLUTE WORST PLACE TO GO! don’t recommend anyone going here. If I could rate negative i would do -4 stars.
