-
March 2024 by Talleseua Pless-williams
Jorge he was great he help me with my lock and I’m want to thank you very much
-
February 2024 by Allen Everett
I have rented a unit at this location for more than five years. I went to the office the other day as I had some questions only to find they no longer have a live person at this location! So, I called the number for live help and ended up leaving a voicemail. A little frustrated by this time however, I received a callback within 30 minutes from a very nice young lady named Jen. I explained all of my questions to Jen and she was extremely polite and said I will need to make a phone to call to get you the correct information and I will call you back. Jen called back within a few minutes and MADE MY DAY! I have spent a small fortune at this place, but Jen was able to help me with what I needed!!!! THANK YOU JEN!!!!!
-
February 2024 by Marcus Mitchell
Clean facility and great customer service. I would highly recommend for anyone looking for storage.
-
February 2024 by Brown
Small expensive units that AREN'T ventilatedI hate that there's never anyone working here....?
-
January 2024 by Ric Wofford
I had a great experience at Public Storage today. I'm a professional mover and I visit a lot of storage facilities and today could have been one of the worst days, because of the rain, but Jorge (employee) did everything possible to make our job easier. GREAT JOB PUBLIC STORAGE!!!
-
January 2024 by LANDON BLACKMON
Jorge was great help finding the right storage size... positively a great customer service experience . Thank you Jorge
-
January 2024 by Darrell Bentley
Very dirty. When I moved some items around I noticed what.appeared to be evidence of rodents. Way over priced for the condition of this facility Need more overhaul!
-
December 2023 by Trisha Westmoreland
What a great place! Judy was so helpful helping my mom get set up with a storage space. She was extremely knowledgable and super friendly. Highly recommend this place of business.12/9/23 -I'm adding my most recent review. This place has completely changed and gone down hill since I made that first review. Everytime I have been there, the office isn't open. I'm not sure if it ever is. Maybe they closed the office there. I had been trying to get someone to call me from that location, because that's the only way apparently to request a move out. I left messages 3 different times during a month span and never received a return call. I ended up calling the 800 number and speaking with a customer service representative. That representative was the one who had to help me schedule the move out and also another helped me cancel the automatic monthly draft on their end. Good thing for me it was only for a parking space.No communication with this local location at all. I wouldn't recommend using them. Very disappointing. Thats why I changed the rating from 5 stars to 1.
-
September 2023 by Christopher Blanton
Amanda added another unit to my space and was very helpful.
-
September 2023 by Melissa Garcia
Nikki and Crystal in Concord/Kannapolis are amazingly helpful. Quick and easy in and out customer service!!
-
August 2023 by Jenny Wrenn
Scarlette was great answering my questions about a future move in
-
July 2023 by Lyndee Champion Ivey
Billy was very helpful and contacted me when I missed my reservation. They help me set up a new time straightened the mess I had made of my account(s) and reservation. Great customer service and friendly.
-
June 2023 by David B.
I moved into town and needed a storage facility ASAP. This one had great reviews so I called and a very patient person walked me through every step on the phone. I was able to use the space immediately, even if I couldn't get there until after hours. They emailed and texted me the info and code as soon as I paid online. The space was prepped for me and a lock was there waiting in the storage space. Flawless transition. Thank you very much, Public Storage.
-
June 2023 by Carolyn Lee
All our things have mold on them so now I have to discard everything. Billy the property manager showed no concern at all.
-
May 2023 by Karla H.
Great customer service, i have Building P but there is not sign i was lost but they are very kind and help me to find it
