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July 2023 by Rebekah Chaud
Review WilshireAllstate referred me to this place to have my car repaired. They are extremely unprofessional and do not know how to communicate. On 5/22 I was told my car repair would be completed on 5/31. I called the place after not having any communication and the person who answered told me their system went down last Tuesday (a week ago) and they hadn’t been able to send out updated communications. My car has been at their company for almost 3 weeks and there has been no work done to the car because the parts haven’t arrived? The order for the parts were put in almost 2 weeks ago. A sad excuse of a business. The person who picks up their phone has the worst customer service too. I received a message that my car was ready for pickup and was told to call to schedule an appointment. I called on Tuesday morning at 10am and left a voicemail and asked for them to call me back. Then called again around 2pm and still no answer. Drove over before they closed and had to tell them I was there to get my car. Don’t rely on them to communicate with you. Please learn how to communicate with your customers.
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May 2023 by MR2
Terrible. The shop claimed they’ll fix the damages to paint match and repair the wheels. Obviously you can see the rear bumper doesn’t match and they did not repair the deep scratches. Just painted over them. Leaving paint cracked line along the doors and didnt replace the manufacturer paint protection films on the rear driver door. Left a scratch mark under the driver side mirror aswell. Wouldnt recommend especially it being a brand new car.
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May 2023 by Belinda Wiatrek
Customer service representative was awesome! She was upbeat, professional, and extremely courteous. Vehicle hasn't been touched but the first impression was wonderful!
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April 2023 by Jennifer Austell
Very nice staff went out the wayto help me... I love the work they did on our car. I would definitely go back and definitely recommend going if ur car needs body work..
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January 2023 by Necole Gill
This isn't my first time choosing Service King an probably won't be my last. Always have a great experience from drop off to pick upServices: Painting
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December 2022 by R E jr
Service King did a excellent job with restoring my Camaro. The staff was always professional and responsive. I would recommend Service King on Wilshire any day.Services: Body & Trim
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November 2022 by Danny Ausmann
Very nice people and kept me up too date on progress of truck
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August 2022 by James Galbreath
State Farm referral me to Service King. They did an excellent job on the car. They kept me informed on the process of the repairs by text or call. Overall I was completely satisfied with their work.
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July 2022 by Roxie Cornelison
Very informative and attentive to your needsHighly recommended. Will do new review after work on my car.
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July 2022 by James Roseman
The repair was done perfect, looks great. I would do 5 stars but expectations of the process and overall communication was 1 star, much improvement is needed on that front.Service: Painting
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July 2022 by Christie szala
Absolutely wonderful experience! Highly recommend. After being in a minor car accident they were very kind, courteous and did an incredible job. The best thing we loved was they stayed in constant contact and finished repairs before our scheduled time.Services: Body & Trim
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March 2022 by mayra dominguez
Wonderful job guys and very friendly people! My truck looked amazing and they clean your vehicle as well! Would definitely recommend to anybody!Services: Body & Trim
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September 2021 by lilly may
My car was towed to this location by USAA for an estimate after a hit and run. They have not been honest about the process. I was given a date of when my car would be looked at. This was not anywhere near the reality of their time frame. I have been given the prerecorded line of a major influx of work. I am on line for tear down. I need body and mechanical damage. The manager and the repair person will not get on the phone with me, they let the front desk girl (Megan) take the heat. I called USSA to complain. It was not until then I received any information. USAA is their customer, not me. USAA has a rule is that they have a time limit to do the estimate which they have not met. The girl in the office told me to take it somewhere else, lied about contacting USAA with an update and generally condescending in my conversations with her. USAA has filed a complaint against them . Their generic text message just don't cut it with me. I would not recommend this location if you need your car looked at in reasonable time.
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July 2021 by Jennifer Edwards
Service King repaired our truck after a wreck. They were very friendly. They kept us abreast of the status. The price was fair. The truck looks brand new. It was given back cleaner than we gave it to them! They also completed the work early. I would certainly recommend them to anyone.Service: Body & Trim
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July 2021 by toya morrison
Service king did a wonderful job on our Tahoe! They are true Kings at what they do. I will recommend them over anyone! The team is polite hey communication and excellent customer service! Way to go Service King!Services: Body & Trim
