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March 2024 by Lisa A
Clean store. There is plenty to choose from and good versatility. The only downside was not having both shoes in each shoebox (we picked) to try on for proper fitting. They did not have associates on the floor. We had to go up to cashier for them to get the other.
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February 2024 by Terry Reid
Employee was very knowledgeable ,caring and attentive.Clean facilitiesand well organized. Thank youShoe Dept.
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August 2023 by Cheryl Killian
Customer service is excellent.
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January 2023 by Kym Truglio
Lara and Brianna helped me find the perfect shoe for my event. It was a small sale but their great customer service was much appreciated!
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September 2022 by Kelly Frazier
Guy was great, but takes to long to check out because they have to go to the back and get the other shoe. People just pay for your stuff
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March 2022 by Devin Beaver
Hands down the best shoe dept to shop at. Great employees
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September 2021 by deshie calvero
Awful place to shop, the staff manager was very rude and disrespectful towards the customers. Don’t waste your time there. Really wish I could give it zero stars
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September 2021 by alex valentin
omg no!
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February 2021 by Tom Wilmoth
I stopped in at Shoe Dept. Encore when I first arrived at the mall. After checking their prices for a few potential shoes, I went on to about every shoe store in the mall. What I clearly proved is that Shoe Depart. Encore's prices are better than every other store I visited because they don't (or at least when I was there) play the Buy One Get One half off or similar promotions. The other stores are more expensive by far if you just buy one because they charge more for the first pair so they can sell the second one cheaper. The shoes that ranged around $69 at Sketchers & Off Broadway were $54 at Shoe Dept. Encore. I bought my Sketchers at Shoe Dept. Encore. No, I'm not affiliated with them in any way. I never heard of them before I happened to park so that they were the first store I ran across.
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October 2020 by Mark Smith
Lazy employees that offer no customer service. They follow you around the store watching every move that you make. Definitely not worth the headache.
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October 2020 by Kait Rod
Went in early morning this morning to get my eyebrows done right across from shoe dept. and needed some boots for an event tonight. I decided to stop in. Clearly going straight to the boots, by the time I picked up a box and sat down to try on two employees were making it SO obvious they were watching me. I have no big purse, no baggy clothing. And they just stand there, staring. It was to the point I could feel it. I work retail and understand providing good customer service prevents theft but I wasn’t spoken to once. The way the employees were standing at the end of my aisle made it impossible to walk out of. The other employee actually apologized because I had to wait a good 30 seconds before the other one would even move. You can’t treat everyone that walks into your store as a criminal. Some loss will happen it’s inevitable but you will also lose sales when you neglect customers service.
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January 2020 by Wayne Yount
Just about every kind shoe you need
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August 2019 by Mario Joao Arellano
Terrible, Store Mngr has no customer service skills & staff have a presentation of unhappy & lazy. Too bad the review does allow 0.
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June 2019 by Desi C.
This is our first time coming to concord mills mall as well as this store. This store looks efficient until you start the check out process. While shopping, there was about 4 employees in a group towards the back "chatting and gossiping" about work and how everything was crappy and about the registers not being even. No one was making eye contact with us let alone the other customers. This store has a weird process. Which doesn't surprise me because this store is in the ghetto. Every box of shoes... EVERY single box... has one shoe. So when its tike to check out... you are forced to wait 10-15 minutes for someone to get the other show. That is the major downfall with this location. Never have I been to a shoe store where that is the process. I do not recommend shopping here. You can find better deals at other shoe stores. The store was pretty neat for the time of day we went. The lady checking us out was pretty friendly but the system sucks. And the fact that employees felt comfortable enough to talk the way they were was pretty shallow. They need a better work force here. We will finish walking around this mall. If we find a better shoe for a better price we are coming back to return it.
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May 2019 by Dana Moser
So much cheaper than 2 other shoe doors Nearby! Great selection, very clean. Located inside Concord Mills Mall
