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November 2023 by Ternice Ramos
DO not purchase a MATTRESS FROM THIS PLACE or any other OMC LOCATION.You are offered a 12 year warranty with your purchase and the mattress is terrible ..I have had back pains for months and noticed the mattress sagging on the top and on the bottom..this mattress was very expensive for me to just throw away.. I originally bought the mattress in 2021 during the pandemic after waiting for months for a mattress at another company, I decided to go with OMC..the mattress had a dent in the frame when it arrived and at that time I didn’t care to much ..it was a small bend that I believe was just to my naked eye.. here we are almost 2years later and I’m having severe pains in my back and can’t sleep comfortably at all…I put a claim in and the gentlemen Antonio pretty much kept calling me a liar on the phone ..he repeatedly kept telling me that my timeline was off.he refuses to listen to my concerns on the phone ..he kept talking over me when I tried to explain and reiterated things to him ..he was just plain rude ..after I go through this inspection, I am hoping my mattress gets replaced and move on from this nightmare l..what a terrible service you offer customers ! Save your money and spent a little more at mattress firm or Sealy ..Do Not Shop Here !Update ..after the warranty claim was finally sent and completed ! I received a brand new mattress ..big thanks to the delivery team and the original mattress warehouse ..Although customer service was terrible to process this claim, they turned it around with the mattress replacement .
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November 2023 by RS DAVIS
Although I walked out without purchasing, the young woman made sure I HAD EVERY BIT OF KNOWLEDGE I would ever need.A pleasant voice and professional attitude made this an excellent place to shop.
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March 2023 by Laura Thompson
We’ve purchased multiple mattress sets from OMF in the last 28 years. We’d been sleeping on a set for 18 years, and it was still comfortable, but beginning to show signs of wear. We purchased two more sets, one for our master bedroom and one for a guest bedroom. Theo, the manager at the Concord Mills store, was most helpful. I needed a 3/4 size for an antique bed in a guest room, and he guided me thru the selection, including the low profile box springs, since the bed is already fairly tall. The entire process was simple and easy, just like it has been with our prior purchases.The delivery drivers were professional and helpful. They quickly brought in the new sets, placed them on the beds and removed the old sets. I was impressed 28 years ago, impressed 17 years ago, and impressed again today with this most recent purchase. Thanks for a quality product, locally made, at a comparable price.Y’all are the best!
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March 2023 by ttv op kid
This has been a great experience for me. Theo store manager answers ALL of my questions, and let me fall asleep for 3 hours on my mattress choice. SMH. I finally made up my mind that quality is priceless. Thank you for the opportunity to become a new owner of a beautiful mattress.
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February 2023 by Michael Brooks
We called OMC because we wanted a custom sized mattress. Theo was very friendly, knowledgeable and professional. He went over and above answering our questions and helping us with the frame. We love our mattress, the warranty and that it was manufactured locally. Delivery and removal of our old mattress was seamless. Thanks Theo and OMC for a 5star experience. Michael/Pam Brooks
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November 2022 by Edward Shriver
Had a good experience, very helpful agent Alex at the Concord, NC location, he helped me order a mattress and bed set. Very profession and took the time to explain everything. Recommend this place as hard to find people as businesses like this that value customers in the way that they do!
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November 2022 by Dale Salony
DO NOT RECOMMEND!!! If you look below at “Danny’s” review- we had the exact same problem! Not ours wasn't taken back- The mattress that we received was NOT THE SAME a as the mattess at the store. Theo did the same thing with us- many conversations- came out to “measure” the mattress- and low and behold- it was pushed off as a “comfort issue” . Seems to be the norm for this store…VERY Disappointed- VERY ANGRY- we now have an 1800$ bed that WE. CANNOT SLEEP ON! It is ABSURD! And of course there is a no return policy! We tried to “exchange” it per their policy- but Theo INSISTED on trying to make us keep this one!
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July 2022 by Patricia Spire
Was in need of twin motorized beds within 4 days and Theo made it happen!Couldn’t be happier with service and Quality. Thank you sir.
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March 2022 by Casey Schilling
Loved the service and care we received from Theo. He really made finding a mattress easy and pressure free. Will recommend to anyone needing a new mattress!
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March 2022 by ollie drakeford
I brought a mattress and the delivery service was awful they don’t delivered on time my some put the set up and it took 2 weeks to get the old mattress set out of the garage I’m and was very disappointed
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September 2021 by Danny Scurlock
We have purchased at least three mattresses from The OMC. We really liked all of them, until the most recent. We have had the mattress for two years. Over the past year, my wife and I have had back pain. We noticed that the mattress started to sag in the areas where we sleep. We have been faithful to turn and flip the mattress, as prescribed. The service with The OMC was alway good. Theo, at the Concord store was very responsive. He came out to measure and check on the mattress. He concluded that the support on the inside of the mattress had failed. He sent it to the factory to have the inside parts replaced. After the replacement of the inside parts, Theo said we had a brand new mattress on the inside. The support was no better. Six months later, we are still having back pain, and the sagging is very clear. We roll to the outer edges of the bed. When one of us lays in the middle of the bed, we can feel far more support. We have had many conversations with Theo. He has tried to help, but his answer is that we just picked the incorrect mattress for us. I guess we did. The OMC is not the same as it used to be. I am certain that we will look for our next mattress from somewhere else.
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July 2021 by Heather S.
I had great customer service! He really took the time and made sure I got exactly what I wanted while being really friendly and not pressuring me to make any kind of decision. His top priority was that I had a good experience and looked at everything before making a final decision on my mattress even if it wasn't with him, and even as I walk in the door not long before he was supposed to close up for the night. We will certainly be back for the next mattress because it was such a friendly and helpful environment!
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May 2021 by Joey Nobles
The manager Theo met us at the door and directed us to the mattress we had already determined we wanted since we are return customers. He didn't try to sell us on any other more expensive mattress. The delivery was painless and we are satisfied with our mattress. Thanks!
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April 2021 by Mike Burns
Great products, great service!
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December 2020 by Michael Addison
Theo was helpful but place a little pricey