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November 2023 by Cathy Knott
Let me start with, the manager took my concerns seriously and was deeply apologetic for the associate’s behavior. That’s the only reason they are getting 4 stars.I’m a white female, shopping in leggings and a tshirt, no purse so nowhere to hide anything to steal. I was on the phone with my friend while I was looking for a new blow-dry spray and reading the ingredients of a few different brands. Yes, I had been looking for probably 20 mins because I was looking for something specific. I was also googling as I was looking. No big deal right? Well this associate (her name is Destiny) comes up, while I’m on the phone and asks me if she can help me find anything, I look confused at her because I’m clearly on the phone and she was interrupting a convo. I said no and point to my cell, because I was on the phone. She looks annoyed with me and continues to follow me around the store to every single section I went. I went to sections that I knew I didn’t need anything but if she wanted to follow me, she was going to get her steps in. I have never stolen anything in my life but it was clear what she was doing.I spoke to the manager about it and a few other associates also chimed in to apologize. I think it was just that one associate with an issue. I hate to bring race and profiling into it, but I felt so targeted. I want to say thank you to the manager though, she was so nice!
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November 2023 by Kerri Queen
I loved my trip to this Ulta! There was an employee dressed in all pink who helped my daughter and I find the Sanrio products. She was very informative, cheerful, and sweet! I wish I remembered her name. Very pleasant experience!
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October 2023 by T Russell
I want to share my experience with the co manager, Shanae. She is so knowledgeable of products and so kind and sweet. If you are in concord please ask for her her service is phenomenal. She is very aware of her guests, and she greets her guest with a beautiful smell. I will be back to visit.
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October 2023 by Kelly Jones
After walking around the store for over an hour, watching so many other customers be acknowledged, assisted & pampered, I was finally approached by the ABSOLUTELY AMAZING Shanae! Shanae greeted me warmly & genuinely. She apologized sincerely for my experience up to that point. After explaining why I was in the store that day & what I was looking for, Shanae went out of her way to ensure I got all of the items I needed to complete my purchase. When she was unsure of what to suggest, she left me to go find out more information from colleagues, all while keeping me informed. While assisting me, I let Shanae know that I was waiting for my friend to arrive at the store...whose name also happens to be Shene'!Shanae assisted me up through checkout, making sure that I maximized my gift card. I left with a pretty awesome self-care package that I put together with Shanae's help! THANK YOU, SHANE!!!There are some people who don't belong in customer-facing positions, let alone leadership positions. And then, there's Shanae! She definitely deserves tis seat at the table!I will continue to shop at this location as long as Shanae is there!
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October 2023 by Salha Siddig
Went into Ulta today to buy some cleanser, walked out with a whole facial regimen and I am not mad! Shanae was nothing short of amazing. She was helpful, knowledgeable and if she didn’t know she would find out and I appreciated that. She asked me my price range and not once did I feel pressured to buy something I didn’t want to. It was a very genuine interaction. If you go into the Concord Mills Ulta, ask for Shanae :)
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October 2023 by Karen Phillip
Shanae is amazing! I needed help matching a foundation for my winter skin tone, when I asked for help she walked over immediately and directed us to a makeup chair to test a few on me. We also went over color correctors and layering make-up properly. She was so honest and educated on products! I bought everything she recommended and am so glad she came to help me today! Thank you!
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October 2023 by Diamond Thomas
Listen when I tell you I will never go to another Ulta this is the best one hands down specifically ask for Asia or Emily they are the best. The helped me find my proper shades and educated me on different undertones and how to make my products stretch. ?????? they were attentive my entire time in the store.
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September 2023 by Ebony Jackson
Where do I start? This store is amazing! The staff was wonderful. I received a warm welcome when I entered Ulta. I was walking around looking at different items. The manager approached me and was very helpful and super sweet! She taught me how to properly apply makeup because I never really wear it. She was also very patient and I could tell she was not just trying to sell me products, she was trying to educate me on them. I will be returning and purchasing more items from here!
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July 2023 by Laq B
Everyone here is always super sweet and helpful. Never had a bad experience. I want to give a special shout out to Asia. She was just so warm and patient when I was looking for a concealer color. She was being pulled in all different directions but she made sure the other customers got helped, all while still assisting me. Highly recommend this location for the people.
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July 2023 by monique dalton
I believe the perfume here is the bootleg version. The smell do not stick. Everytime I get perfume from here it don’t last I will be bring my smells back. Macy’s smell sticks all day. Rip off hope I don’t have problems returning these 2 bottles
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July 2023 by Angelica Cecchini
I use to shop at this location a lot, I have had the credit for several years, but I just left here and felt miserable being in the building. The only friendly person was the girl who checked me out, which at least gave me some hope for wanting to return to this location, but the people on the floor seemed like they would rather be anywhere than at work and the customer service showed for it. They offered me zero help even when I inquired for it. Made me feel like a nuisance for just walking around trying to find things or get help.
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June 2023 by Ally Shifflett
Inventory is never there. I always try to do a store pick up and they’ve NEVER had my bare minerals powder. Since the store opened. I’ve tried at least 15 times and always have to order online. Their in store selection is very disappointing.
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June 2023 by Erica Butler
Monasia was the best!!!! She was helpful, informative, and taught me so much about how to make my natural curls pop! Curly girls- she’s your girl! Highly recommend her!
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May 2023 by B Wash
Went to the Ulta across from Concord Mills Mall. Wanted to see if I could find a highlighter and blush that looks good on bare skin. Aylim, a consultant at the store, noticed me looking lost and confused and offered to help. She kindly “held my hand” and walked me through the products that would best meet my needs. She did not try to sell me on a whole bunch of stuff, she stuck to my list. Best experience I’ve ever had at a makeup store and I love the products she recommended! Thanks, Aylim!
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April 2023 by Mickey 43
Wanted to love this store I really did but each time I have gone I noticed I’m never greeted. I was so excited to buy a gift for my loved one and to try that Fenty MVP but they workers killed the vibe. I stopped to looked at some face cream noticed the associates slowly walking up and down each side of the aisles. It was as if I was being watched without being watched. Mind you the items are costly so at least if you are watching please stop and ask if help is needed. Life is too short to let them stop me from enjoying my Ri-Ri MVP Fenty. That’s the only reason why I will give one star. Hopes she opens a storefront soon! FYI, the IKEA BLVD location was way more helpful but they didn’t have my MVP Fenty?
