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March 2024 by alex tolentin
This place has poor management and I will not plan on returning to this location for any future purchases, I came into this location looking for an engagement ring for my girlfriend and i waited around 20 min before someone acknowledged me and they were helping 2 other individuals that walked in after me . I believe they arePrejudice and racist and I plan not returning back .
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March 2024 by Maya Evans
I’ve had great customer service and experience in the past with this location and always had great and successful help with what ever I needed and wanted , I never took my business anywhere else , but in the last year the customer service has been poor and unfriendly service . I’ve walk in this location and been greeted poorly and instead of the employees up ready to greet customers they are sitting on their “behinds”. I’m not a fan of this location anymore and I don’t plan on returning for any future purchases I liked the old management and very sad is not like that anymore the new management is very poor in customer service and not welcoming. I will seek out my purchases online and other stores going forward .
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March 2024 by imanivonda elliott
Malondya was exceptionally nice, great service and very knowledgeable!!! I loved my experience and will be back!!!
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February 2024 by Wyshenia Thurman-Shaw
Malondya was fabulous!! She helped me get the ring if my dreams and I absolutely love it ?
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February 2024 by MusicMan Reviewer
Great place with friendly staff. If you buy jewelry, be sure to have them checked every 6 months for warranty.
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February 2024 by Gamerbot43
shout out to Brooklyn for her amazing customer service ? 10/10
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January 2024 by Kyle Clark
Purchased engagement ring online. My partner came this store to have it resized. They couldn't locate my order, stated it wasn't even a zales ring. Then proceed tell me the grading card that came with the ring was wrong as well and to call zales to figure it out. They clearly can not read a jewelry grading card, first and last purchase from zales for us thanks
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December 2023 by Chara Riley
They had what I needed. It was just a transaction no greeting or Thank you. My sales lady was cool just wish they were more inviting.
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December 2023 by Ana Lee
Brought my ring in for its cleaning and insurance check. They noticed one diamond was loose and immediately made sure to walk me through what the repair process would be like. Everyone was very friendly and informative and made sure my ring came back to me in impeccable shape.
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November 2023 by Alisha A
Margie was so kind and pleasant to work with, she found me the right ring to match my set!
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October 2023 by sofia eddleman
Margie is absolutely the best she is real knowledgeable kind and sweet. She assisted me in picking out my birthstone ring with chocolate diamonds just beautiful.
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October 2023 by The James
Millie was awesome! She helped me find my forever rings! It was great to work with someone so kind and welcoming and from NY like us!
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October 2023 by Will gx7
Millie was sooo, sooo AWESOME. She helped me with a return , and obtain the gift that I really wanted. She has a very pleasant and helpful demeanor, positive attitude and warm smile. A true assest to the Zales Sales team.
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September 2023 by Autumn Trumble
Margie was excellent! Very friendly as soon as my boyfriend and I walked in, and helped us find exactly what we were looking for! Thank you so much :)
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September 2023 by Alexandria Robbins
Mrs. Margie was perfect in helping my husband and I pick my new upgrade ring. She was so patient and attentive to my needs and wants during my shopping experience. We eventually walked out with a beautiful piece at an amazing price. Whenever you're in Concord Mills mall, be sure to stop in and ask for Margie for all your jewelry shopping needs!