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July 2023 by Adrienne Alexander
Update** I also shared this review on Facebook and was greeted in my inbox. Corey reached out to the correct person and my service was restored in less than 2 hours! Keep in Mind guys this is a smaller credit union to maintain customer experience. That’s what was shared with me. Thank you for reading.Ten long years ago I set up an account! I have had the best experience UNTIL my debit card expired and a new one was sent… it activates, gets updated where it needs to everything’s fine! Fastforward it’s now July 4th weekend I’ve called into customer service countless times only to be met by “Carolinas Telco Federal Credit Unions Customer Service” who by the way can only activate or report lost or stolen. I’ve used the “excellent”case manager they have access to but that means I’ll get afrustrated, NOONE can help me hand come Monday July 3, 2023 I WILL BE DRIVING TO THIS LOCATION TO WITHDRAWL ALL $0.04 in ALL my accounts and will be choosing to bank with a more reliable FINANCIAL INSTITUTION! You know what, I have previously been SINGING this banks praises from the rooftops! Not anymore, something’s happened to this bank, it’s not the same one we used to bank with. They had EXCELLENT member perks, FRIENDLY staff would call to check on you… heck you could even talk to the person who set up your account. I digress for now. Thanks for the WILD RIDE CAROLINAS TELCO.
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January 2023 by Nova Strachan
This review is way over due.. I came in and sat with Kendrick.. I left with so much more knowledge abt my finances as well as leaving with my first approved personal loan... my goal was to bring my credit score up by paying off some credit cards and paying some unexpected expenses before the holidays.. and since I got my loan in Dec.. I got 2 reports removed from my credit history ? "What a way to bring in 2023" Shout out to Kendrick for helping me on my journey to improving my credit ??
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January 2023 by LeeAnn Miller
Love Kendrick and his whole staff in Cornelius branch. Always so accommodating and friendly.
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December 2022 by Anthony Lowe
I can not Express my gratitude enough for Kendrick Williams! He went above and beyond to help me. I want to extend my Thanks to the wonderful team at Carolinas Telco, bust most importantly, To Kendrick Williams. His Customer care, service and commitment should be the Gold Standard to follow!!He listens and communicates every detail, His personality makes you feel like an instant friend you've always known.I cant offer enough words to his level of excellence.I will say, Carolina's Telco has an incredible employee and representative in Kendrick Williams. ( He is the Gold Standard )Thank you so much:
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September 2022 by L Lauer
Thank you Kirsten, for all your help. We’ve been with Carolinas Telco credit union for decades — every single interaction has been positive.
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April 2022 by JULS RIQUE
The best place to make a Home or Car logan at the best interest and lower down payment. Credit Unions are much better than banks. Be a member
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April 2022 by Nisa “Mona Nisa” A
I went through a dealership and got hooked up with Kendrick with Carolinas Telco. Kendrick helped me review options of my loan amount, and budget for monthly payments. The cars at that dealership ended up being too high so Kendrick suggested that I shop for cars elsewhere. When I finally found a car I liked and in my budget, he was very kind and patient in the process, and made the deal smooth and easy. I'm so grateful to have my auto loan through CTFCU at a decent apr and in a car I love! I had issues getting approved at other major banks and dealerships but CTFCU gave me a chance. Thanks Kendrick!!!
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March 2022 by ERIC R
Carolina's Telco are Fabulous, I Refinanced my Car and The process was so easy, I lowered my APR half of what it was before, Carolina's Telco has amazing Low rates, And the I decide to Get a Credit Card with them, which i Love and the finance charge is at an incredible low. OK now lets Mention Elizabeth Lambert, Shes my go to a Carolina's Telco of all things Financial, She is Simply amazing, she is very attentive, and very prompt, she is Friendly, has a nice smile and she knows what she is doing. I recommended Carolina Telco, to Everybody if you want an Amazing Experience.
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March 2022 by Matt Mariano
Throughout my life, I have done business with a myriad of different banks. From basic Checking and Savings accounts to multiple auto and home loans. Without a doubt, Carolina's Telco has been the easiest and friendliest place that I have had a pleasure of doing business with. I must say, i can be a little needy. Lorretta most recently helped me with an auto loan. I called on a Thursday, and without having to go into their branch, i was able to apply and complete my loan in the matter of a couple hours via email and Docusign. Do not hesitate to reach out to Loretta or the team at Carolina's Telco to help fulfil your needs.Thank You Loretta and Team!
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March 2022 by jeffery bunton
Just completed an auto refi with Carolinas Telco. I purchased my vehicle on-line from an out of state dealership, using the dealerships preferred lender a few months ago. It took the dealership almost 3 months to process my title paperwork.What a pleasure it was to work with Elizabeth at CTFCU. She was able to process my refi loan in two days, cut my interest rate by more than half, all through email and I have yet to step into the branch. I enjoy working with professionals who provide the services and products that are needed with convenience and an attitude that caters to a busy schedule. I look forward to working with them again.
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March 2022 by Judy Valliere
I have had 2 great experiences with Carolinas Telco at this location both have been with Kendrick Williams. He has been knowledgeable about the products offered and made my loan experience quick and painless. He had so much patience with my multiple questions and inquires about the different products offered at Telco. I recommend Carolinas Telco and Kendrick Williams 100%.
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March 2022 by Joy Hansard
I recently purchased a new car and Carolina Telco and it was absolutely the best decision I made. Kendrick was wonderful, and easy to work with. I will definitely use them for all of my lending needs!
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March 2022 by Nisa Allen
I went through a dealership and got hooked up with Kendrick with Carolinas Telco. Kendrick helped me review options of my loan amount, and budget for monthly payments. The cars at that dealership ended up being too high so Kendrick suggested that I shop for cars elsewhere. When I finally found a car I liked and in my budget, he was very kind and patient in the process, and made the deal smooth and easy. I'm so grateful to have my auto loan through CTFCU at a decent apr and in a car I love! I had issues getting approved at other major banks and dealerships but CTFCU gave me a chance. Thanks Kendrick!!!
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February 2021 by Boris Aivirt-L`lord Nakcor
I absolutely love how much more this branch, especially, has improved with their personable, dedicated & accommodating member services, from the satisfaction driven operations to their specific needs met through their patience & empathetic manner, which is helpful for someone on the Autism spectrum, such as myself! Thank you, very much!
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January 2021 by Snow Simmons
Brandon the manager always makes sure all of my questions are answered. The entire staff is very courteous and helpful. I love banking at the Cornelius location.