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December 2023 by Elisa Villa
Diana Crutchfield helped me during our virtual meeting. She was very nice, knowledgeable, and efficient. She sent me some leather swatches and I expect to order a small sofa and/or loveseat in the near future. Diana is an excellent sales representative!
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November 2023 by Becca 1
High quality furniture with excellent customer service. Will not shop elsewhere. Moving out of state and had to sell my original Cococo furniture. Placed order for new sofa and loveseat and I know I will be thrilled! Of course my “old” 4 year old furniture sold immediately (pictured below).
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October 2023 by Kristin P.
We purchased our couch 5 years ago. Problems started in year 2 with the support frame not doing its job. Twice 2 guys with a small truck came from NC, took the giant couch (105" long and double depth), put it on the back of the truck and drove off. 2 times they rebuilt the inner frame. Now it is not level, scraped the wood floor and I learned the leather I thought I had order, was not what I received. The top color of the leather is simply wearing off. Even though the issues have all developed in the warranty period, the company has never actually corrected the issues with this couch. Complete disappointment in this company. This was a large purchase failure.
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October 2023 by Kelly Lies
We have been purchasing sofas from Cococo for over ten years for our personal home, as well as for clients and are extremely happy. Our own 10 year old Chesterfield looks and feels as new as the day we bought it, and has withstood 3 couch loving dogs without any issues. We are on our 3rd personal sofa from them (all have been different styles) and won’t ever purchase anywhere else. They have comfortable, stylish options and have extensive knowledge in fabrics and make the choosing process simple. They’re never pushy, are very informative, and their quality and affordability speaks for itself. We highly recommend.
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October 2023 by Tressa Powell
I went to COCOCO because I had experienced one of their sofas in a VRBO. Our experience in the showroom was just as comfortable as the sofa itself. It felt like visiting a friend who had loads of knowledge and myriads of seating and leathers to try out. I felt guided and encouraged rather than just another sale.
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October 2023 by Jayne Kline
Tom and I had a great experience at COCOCO home. Steve and the staff were extremely helpful and were instrumental in helping us make an excellent decision on new furniture for our home. We can't wait for it to arrive!
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October 2023 by Michelle Walcott
What a great experience! Lilli was incredibly knowledgeable and helpful. The extensive range of options makes for limitless possibilities to customize your furniture for whatever you need and the prices are competitive.
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October 2023 by Katie Grimes
EDIT: within minutes of posting the review below Cococo contacted me to let me know they were making new upholstered cushions and pillows so we can rotate everything and have the couch last longer. It seems based on their response here and via email that it was an honest miscommunication with production facility (understandable, couch was purchased early 2022 when there were lots of COVID-related delays everywhere). I've been impressed by the customer service in response to this review and during the ordering process, so I'm updating my review accordingly!Loved all the options and the fact that it could be custom-made to suit our needs, however, I'm disappointed after owning this couch for a little over a year. Mainly, the cushions have a lot of sinking/sagging and we are unable to rotate the pillows/cushions as we anticipated. We were told during purchasing that the leather couches do not completely cover the cushions with leather but the fabric ones do: we opted for fabric so we could rotate the pillows and cushions (among other reasons). However, when the couch was delivered we discovered that the upholstery does NOT actually completely cover the cushions. That means we are unable to rotate/flip pillows and cushions for the wear to be more even. In the year since purchasing, the cushions and pillows are sagging considerably. Not being able to rotate pillows/cushions as anticipated is unacceptable after paying >$7k for a couch!!!
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July 2023 by Shauna Rigaud
Had an excellent experience. I think it was Diana that helped me. She was amazing. She secured parking because of a large community event happening in the front of the building. She was attentive and walked through different options for us. The selections were beautiful and I'm excited for our purchase.
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June 2023 by Michelle Neuschwander
Rinu was incredibly helpful. She explained all of the options that were available to us and answered all of our questions. I am very excited about our couches that we have designed. They are everything I could have wanted but never thought I could have in one product.
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June 2023 by Jennifer Glenn
I worked with Rinu to pick out a sofa. She was very knowledgeable and made the whole process easy. She helped me find the perfect color for my home project.
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April 2023 by Debbie Jackson
The show room is beautiful and our consultant was quite friendly. There are a LOT of dimensions in the construction of a sofa and it would have been infinitely more helpful if they had had examples of the options for the buyer to physically inspect. I HOPE I made the right choice. I can't KNOW I did until I get the final product as I was unable to experience the seat depth-back combo that I purchased.
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April 2023 by Cathy J.
So far, my experience with Cococo Home has been great. I ordered 2 leather club chairs last week and Diane was very helpful and professional. I'll update the review when my sample arrives and my chair order is completed in 8-10 weeks. Loved the store!
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April 2023 by The J.
Love my new couch. It did take 11 weeks but I was expecting that so not a big deal. The couch came out beautifully and is comfortable. I will try to update after having it awhile. We bought online and never saw in person so it's a relief that it is just as nice in person.
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March 2023 by Melinda Fountain
First, greeted by a sweet little furry friend when I walked in the door. :). Very friendly, family owned and operated. Efficient and helpful sales manager who took time and demonstrated patience as I chose just the right leather and seating for our project. Needed a custom depth sofa for a specific space and COCOCO delivered! Can't wait for it to arrive!
