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April 2024 by Déidre Bermudez
Fast, reliable & friendly service. Same day online reservation and ready to go
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March 2024 by Dipal Shah
Had a horrible experience, I went to concord location which had their system down, so took a Uber all the way to lake Norman location close to closing time. Only to be given a compact for price for mid-size and was told rudely to sign because it was closing time. I had a horrible traumatic incident with a Kia soul (last rental) and was given this car again as a “midsize” and just want any other midsize at all. I asked many times for another day or another car but was told to sign by the manager because it was late. Now I have to get a my rental swapped somewhere else, and also lost money for Ubers. Wouldn’t recommend this location.
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November 2023 by Jorge a “Alex” Vanegas
Thanks to the lady and the other guy that works at front. Got my rental and I was in and out. Once again thanks.
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October 2023 by throw A Rod
Thanks to the lady and the other guy that works at front. Got my rental and I was in and out. Once again thanks.
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October 2023 by JA Gjr
Don't rent from this location. You will make a reservation and show up only to be told they have no cars. Even the manager just shrugged his shoulders and said sorry that's just the way it is. I have been a Hertz customer for years from this location and finally experienced it being run the worst it ever has. They depend on cars coming in same day and have nothing available to honor reservations for even the highest tier Hertz customers. They won't even call you ahead to warn there is a problem with your reservation. I paid more to get a car from Enterprise for my business trip.
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October 2023 by Scott Coulter
Went in to get replacement vehicle for the tutd they gave me that started to leak oil and couldn’t be driven. Management was very rude, told me that I was misinformed, with no intention to solve or help with problem. I have dealt with hertz other locations and never been treated like that, it seems like they relish being able to say no and piss customers off. Needless to say seeing all the bad reviews that hertz does not care still employing bad management
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October 2023 by Brian Fichtner
Car was dirty and the wiper blades were badly deteriorated. Some of the functions of the vehicle wouldn't work
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October 2023 by Cheryl Frame
Love the selections of rentals. Very nice staff
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August 2023 by Massiel Tavarez
Avoid this place at all cost and go across the street to enterprise car rental. Because this Hertz location is lacking in many areas! To begin with the staff is very unaccommodating and slow. The manager hides in his office always listening but never coming out to help resolve anything, which is very unprofessional. First vehicle that they give me was a smoker’s vehicle and which affected my lungs and gave me asthma. Then when I asked them to please switch me out of it into a non smoker’s vehicle they acted bothered because they had to work a little harder. So then they switched me out into a car 2 levels below what I had reserved and said that they don’t have anything else I can get into unless, I paid an extra substantial fee for it. Then to top it off up on return they charged me extra fee for being an hour over my return time! Horrible service and highly unprofessional management at this location. I will own a local body shop and I will not be sending my clients to this location either.
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August 2023 by Allison Melton
I made reservations with them over a month prior. When I arrived their credit card machine was not working properly so instead of calling corporate or trying to trouble shoot they simply told me they could not rent a car to me. I had cash and offered that as well as my credit card and it was completely covered by my insurance anyway. I went to Enterprise right down the street and had a car with them in less than 10 minutes- using the same credit card. it was definately an issue on Hertz end but they would rather turn me away without a car than to actually make a real effort to get their computer system to work. Michael is unprofessional and could not have cared less about my situation.
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August 2023 by Kerstyn C
I walked in right before closing needing to rent a car same day. They didn’t have the one I wanted but were able to offer me something comparable. All 3 men working were polite and helpful. The only thing was I never received photos they said would be emailed.
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June 2023 by Chris Tuttle
The crew at this location is amazing. I've been using this location for 15 years and have never had a bad experience. They have always taken care of me.
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June 2023 by Wayne Merson
Worst Hertz location ever! Dirty Cars! Slow Service!Cars empty of fuel being listed as full!Shame on you Hertz!
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May 2023 by Patti H.
Rude. In a hurry to close not interested in car rental all because it went through Expedia. Rules to rent not posted online. I rent a lot. this was for my adult child. I will never use Hertz.
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May 2023 by Ben Tedder
Lpcal Staff is nice, but Hertz still has many corporate issues.
