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November 2023 by April Van
Highly recommend Lake Norman CDJR, they were amazing, Gage and John specifically in my personal experience. However, all the staff were friendly and kind to myself and my kiddos. Right from the start everything was great. I called ahead to see if the vehicle I wanted was available and Gage made sure I didn’t waste my time coming since I was an hour away. Upon arrival, it was waiting for me right in front to look at and everything. They made sure I got a decent trade-in value for my old vehicle and got the best financing available for me. The drive was definitely worth it to purchase a vehicle from here, they go above and beyond for you to give you the best buying experience possible. I’m very happy and grateful for my vehicle and experience there with them.
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November 2023 by Ray M
Took my Lexus LS500 recently here after a referral for tire replacement and could not say enough on how well there service. Upon taking the vehicle they pace a full plastic cover over the seat and covered the floor mat for protection…. As I went to their oversized customer lounge, it was loaded with plenty of refreshments and snacks to please anyone… but the main thing is the service… very promptly delivered at the estimated time promised and extremely satisfied with their service as a whole…. Great job… Thank you
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November 2023 by Rebecca Willard
I have been looking around for quite sometime. I found this place accidentally scrolling online looking for a specific car. I will never be able to express my gratitude to the folks at Lake Norman Chrysler, Dodge, Jeep, Ram. Gage my first point of contact has to truly be the most awesome, kind caring person I've ever in 50 yrs had the pleasure of working with when buying a car. I felt like I was walking around talking to my nephew. Gage and the rest of the team worked so hard making this happen for me and I am forever grateful. I will recommend this dealership to anyone I find who is in the market for a new car. Respectful, kind, and determined to help everyone. Every person, from Gage on into the finance department were amazing. But again you'll be blessed if you get to work with Gage!
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November 2023 by Janet RTucker
This is one of the few experiences I’ve had when buying a vehicle that didn’t leave me unsettled. Derek, put us at ease right from the start. he went out of his way to make sure we felt at ease through the entire process.Easy, informative, no pressure, and transparent. That was the experience we had with Derek at Lake Norman Chrysler Jeep Dodge. Looking for a preowned vehicle, stop in and make sure you ask for Derek.
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November 2023 by Lorenzo Milliken
The BEST trade in experience that we have had in the Charlotte area! Chuck (Charles) was my salesman and John was my finance guy. They both were very upfront and pleasant which made my experience buying my JGC a wonderful experience. I will be recommending to anyone in the market for a CDJR!
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October 2023 by Justin Cos Moore
Had a great experience here getting my dream truck! Gage helped me out and went above and beyond to ensure everything happened smoothly. I feel I got a fair price and all my questions were tended to. Definitely recommend Gage as he was a fellow new father and a kind reasonable person.
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October 2023 by Whit
Great experience at Lake Norman Chrysler Dodge Jeep. Purchased a brand new Jeep Grand Cherokee with help from Jesse, he was so professional, polite and knowledgeable and helped the process to go so smoothly. Drove me around the lot several times letting me take my time deciding on color. The day after my purchase my vehicle was delivered to me just down the road at my own home by Christopher after being detailed. Christopher was also so professional, polite and knowledgeable. He was able to answer any question I had while also offering to help me connect to my Uconnect and showing me various configurations and options.All in all wonderful experience, made possible by both Jesse and Christopher! Thanks so much guys.
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October 2023 by Ray I.
DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP!I purchased a used Jeep Wrangler from Lake Norman Chrysler Jeep Dodge last year. Needless to say this was an absolute lemon of a purchase. From the time we started driving the vehicle we had problems. 8 times the check engine light has come on. We purchased an extended warranty with the vehicle and all of the repairs that were filed with their warranty company were denied. Ultimately the warranty company cancelled my warranty without even notifying me. I was told by the dealership that I would have to purchase another warranty which covered few miles and years but at the same cost.The dealership agreed to repair the transmission which took over 2 months. When I finally received my Jeep back and test drive it, the check engine light came on again. The dealer took the vehicle back to repair again. After several weeks I picked up my Jeep only for the check engine light to come back on after 4 days of driving it.I requested that the dealership refund my money as this vehicle is a lemon they have refused.I would never buy a vehicle from Lake Norman Chrysler Jeep Dodge again.
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September 2023 by Kayla Ratliff
I purchased my 2020 Jeep Wrangler Unlimited Sport from here this past weekend. Stephanie Diaz was the sales associate who assisted me with this purchase start to finish. She was amazing. Very informative, very knowledgeable, and very nice. She went above and beyond to make sure the process went as smoothly as possible. She is second to none. I would highly recommend this dealership. Everyone was very friendly.
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September 2023 by Prany Dye
Went to another dealership prior to coming here. The experience was like night and day. Alex and Anthony were amazing to work with. They really made you feel excited to be there. Alex took his time showing us different cars and never rushed us. Anthony has this crazy energy that made you feel comfortable and like family. I'd 100% buy my next car from them and will be sure to let my friends know where they need to go for their next car. Overall as a whole, the employees here were very polite and helpful and the experience was out of this world. A+++ customer service all around. See you guys for my next car!
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September 2023 by yvonne shashura
The entire staff was extremely helpful during my purchase of a 2023 Challenger. They made the purchase process go smoothly and efficiently. I would highly recommend our salesman Alix. He went above and beyond to make sure I walked out with the exact vehicle that I wanted. Keep up the great work!
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September 2023 by Kyle H.
Add another 1 start review for the service department. We've been having an issue with our '23 model that we purchased from another dealer, and brought it into Lake Norman Jeep for service. After being told it'd be a simple look over and diagnosis, we didn't get our vehicle back until three days after drop off. While there, we're told that there is also a recall on a piece of the suspension. It has been 2 months since they've "ordered" the part, and after calling twice now and asking for an update, I'm certain they just don't care. They say they'll look into it and call back promptly, but they don't. Don't walk away from this dealer, run. Knowing this is how poorly trained the service department is, how can you be so sure the sales staff isn't the same?
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September 2023 by Christopher Sanchez
Great Experience! Alex took his time to answer all our questions and he also speaks Spanish which definitely enhanced our buying experience! The Customer Service Was So Good That Anthony Gave Up His Sub Sandwich For Me. Lol. We Will Without A Doubt Come Back Here Again!! ?
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September 2023 by Julie Judd
Great experience. Friendly, helpful, knowledgeable & efficient with our transaction.Anthony and Alix in sales helped us find our Jeep and guided us through the process explaining all and extended support after the sale with any questions about our vehicle. They both are very personable and not just about the sale but making sure we were satisfied. The closing process was great with the finance manager. Very easy process to close. Would highly recommend Lake Norman Jeep. We will definitely use them in the future.
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August 2023 by James MacDonald
We would like to send a huge Thank You !! to Sam and Anthony!!We walked in and were immediately met by Sam. He showed my wife the car she was interested in and took an amazing amount of time to make sure all her questions were answered. At the end of the evening we coud not come to a deal but Sam stayed in contact. A couple of days later, we went back and Sam came in on his day off to help. It was then that we met Anthony. What a difference. He was extremely polite and so fun to work with. Through a friendly negotiation we were able to come to an agreement. Fantastic effort and amazing customer service !!!! We would highly recommend both of these gentlemen if you are looking for a new/used vehicle.. They are AWESOME !!!!
