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January 2024 by Chris Reid
Just recently Purchased a mercedes from these guys Paid with cash First of All Inside was nasty Not even cleaned Drew it for half a day Axel is making a noise. And I noticed that needs breaks now. I would not buy anything from these guys.
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November 2023 by Sarah W.
Went to look aT a 2011 Infiniti. Found many cosmetic issues that weren't mentioned or shown on the online picture. A lot of the cosmetic issues would have been easy foxes. The fact that they just left them all said loads about their lack of attention to even 'a' detail.
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August 2023 by John G
initially the rating was going to be a 3/4 but as a business owner myself there needs to be accountability here. ill revise the rating if they actually reach out to complete their job. the initial encounter was great, it was refreshing to see a young crew operating a midsize dealership. I had concerns with the vehicle after the test drive and all were addressed. after purchase there was some additional mechanical issues but I expected to run into a few things purchasing a 10 year old vehicle so I'm not here to complain about that, albeit some issues could've easily been found with the simplest of inspections. where we come to the problem is I am nearly 3 months into ownership and still have not received registration and plates. As a South Carolina resident and the dealer being North Carolina they go through an agent to handle out of state registration. to be clear... this is their agent not mine (a service charged in the sales contract). it was not my choice.. after 2 months of messages back and forth on the status (and i had to be the one to reach out and chase every single time, not once was the initiative taken to expedite the matter). I was finally told that all the documentation that could be provided was provided to this agent so the matter was now out of their hands. they gave me a phone number for the agents head office in Illinois. So the ownness has now been passed on to me to track down their agent (again- a service I paid for in the contract). a successful and reputable business would treat every issue as if it was one on their own vehicle. i did not get this sort of service here.
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July 2023 by Brandon Yuen
Still waiting a Year later for them to fix the damage that was done by their employee before purchase. They also promised a refinance after 6 months to a year. Went in and was told "Oh the bank won't let me" Straight up Lied to by their sales people. 0 out of 10 would not recommend to anyone. Also Doesn't matter what price range you tell them. They will just go dig out cars that are twice the price you want. They just dont care about what budget you have. They also Hound you for 4 months looking for a good review.
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July 2023 by Zz BEAUTY
Buyers beware!! I am a recent college graduate and purchased my first car on my own from Luxury Auto in 2021. I bought a 2012 Jeep grand Cherokee Overland. The whole engine is a dud has metal in it and the car isn’t operating anymore. They also guaranteed to fix the trunk before I took it off the lot and to this day it has NEVER WORKED. I HAVE STAYED AT THE MECHANIC WITH THIS VEHICLE DUE TO PROBLEM AFTER PROBLEM AND I CURRENTLY STILL OWE ON THIS PIECE OF S****. SAVE YOURSELF TIME AND MONEY GO SOMEWHERE ELSE. (Also, y’all can claim to not have my name in the system and pretend you don’t know me but I have the photos attached to this thread) throw the whole business in the ?️
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July 2023 by ZORI BEAUTY
Buyers beware!! I am a recent college graduate and purchased my first car on my own from Luxury Auto in 2021. I bought a 2012 Jeep grand Cherokee Overland. The whole engine is a dud has metal in it and the car isn’t operating anymore. They also guaranteed to fix the trunk before I took it off the lot and to this day it has NEVER WORKED. I HAVE STAYED AT THE MECHANIC WITH THIS VEHICLE DUE TO PROBLEM AFTER PROBLEM AND I CURRENTLY STILL OWE ON THIS PIECE OF S****. SAVE YOURSELF TIME AND MONEY GO SOMEWHERE ELSE. (Also, y’all can claim to not have my name in the system and pretend you don’t know me but I have the photos attached to this thread) throw the whole business in the ?️
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April 2023 by Nicole Torres
My husband bought a VW from them in 2020 and to this day has had nothing but problem after problem !! They sold him a straight up dud ! Buyer beware
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October 2022 by phyllis dunham
I purchased a used car for my daughter a few months ago from Luxury Auto and after purchasing I needed to reach out with an inquiry about the car. My personal contact was with Adam. His customer service was excellent! He always responded in a timely manner and was always professional. I always felt confident he would respond to any additional questions and concerns I had in a timely manner. I want to give a huge personal thanks to Adam. I appreciate his responsiveness, accountability, and professionalism throughout the entire process. Whenever in the market to purchase another car, Luxury Auto Company with definitely be on my list and besides; they have some very nice vehicles!!! :)
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August 2022 by Cynthia Patterson
Buyers Beware: Not very happy, bought a car on July 1st, 6 weeks later I had to spend a $1,000 ‘s to get front and rear brakes, back rotors warped, rear tires were worn down to the cords. Had to purchase 2 rear tires just to be able to drive the car safely. Look over your car really good before purchase because they don’t. They obviously don’t care about their customers safety when they drive off the lot. They ignore your phone calls, and send a cheap text. My son bought a car the same day, he went to WV, 1 1/2 hour into the trip his thermostat went out, 7 weeks later he still don’t have his tag.Excuse me I called and told Liam the squeal was still loud on the brakes, so bad that I was embarrassed to drive it. Your guy Liam told me to take it to another shop to get it fixed. When I did, they fixed it and addedback brake pads because they were bad as well. Also I have pictures of the cords showing on my rear tires where the rotors were warped. You can hide behind your words on this page!! I will not let this go!!!!
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August 2022 by Cynthia P
Buyers Beware: Not very happy, bought a car on July 1st, 6 weeks later I had to spend a $1,000 s to get front and rear brakes, back rotors warped, rear tires were worn down to the cords. Had to purchase 2 rear tires just to be able to drive the car safely. Look over your car really good before purchase because they dont. They obviously dont care about their customers safety when they drive off the lot. They ignore your phone calls, and send a cheap text. My son bought a car the same day, he went to **, 1 1/2 hour into the trip his thermostat went out, 7 weeks later he still dont have his tag.
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August 2022 by Cynthia P.
Buyers Beware: Not very happy, bought a car on July 1st, 6 weeks later I had to spend a $1,000 's to get front and rear brakes, back rotors warped, rear tires were worn down to the cords. Had to purchase 2 rear tires just to be able to drive the car safely. Look over your car really good before purchase because they don't. They obviously don't care about their customers safety when they drive off the lot. They ignore your phone calls, and send a cheap text. My son bought a car the same day, he went to WV, 1 1/2 hour into the trip his thermostat went out, 7 weeks later he still don't have his tag.
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August 2022 by Cynthia P
Buyers Beware: Not very happy, bought a car on July 1st, 6 weeks later I had to spend a $1,000 s to get front and rear brakes, back rotors warped, rear tires were worn down to the cords. Had to purchase 2 rear tires just to be able to drive the car safely. Look over your car really good before purchase because they dont. They obviously dont care about their customers safety when they drive off the lot. They ignore your phone calls, and send a cheap text. My son bought a car the same day, he went to **, 1 1/2 hour into the trip his thermostat went out, 7 weeks later he still dont have his tag.
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May 2022 by Samuel S.
Thought I was showing up to buy a low miles, clean Z4 (I attached a photo of their listing below). I'm sure you can imagine the horror I felt when I pulled up to find it sitting in an overgrown, gravel lot full of equally neglected cars. The car was in awful condition and had obviously been parked to rot away in the sun. Needless to say, I turned around and left immediately. Spend your money on a decent car from a dealership who cares. Stay far away from here.
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April 2022 by David Quintana
Sold me a broken car! Before buying the car I asked if anything was wrong they said no. First thing I asked was if the engine had any problem they said no, 7 months later engine failsIt was a 2009 e63 AMG
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April 2022 by Ethan Thames
Very helpful with doing what they could to make the sale work. They helped me get the car I’ve been wanting and stayed in touch throughout the whole process and helped as much as they could with what I needed
