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November 2024 by philip haines
I never post reviews, but in this age of "customer no service", I wanted to give a big thanks to Carlton at Marine Max.
I was referred to Carlton at Marine Max - Lake Norman after having problems with my Yamaha outboard motor. We spoke on two occasions and each time he pointed me in the right direction for the parts I needed. I had previously spent quite a bit of money at another vendor with no results. I truly appreciate Carlton's patience, knowledge, excellent customer service. Thanks!!
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October 2024 by Chris Mattevi
My experience with this location was simply awesome! I was in search of a part for my Sea Ray 300 Sundancer that was hard to find. I spoke with Carl and he was very helpful! He was quick to respond with me. He took the time and care to not only locate my part but also show me the exact part number and photo to ensure the accuracy of the part. He was very friendly and professional. I would highly recommend this location for all your services and needs. There show room was clean and there boats for sale were beautiful displayed. Even though I was just there to pickup my part he took the time to show me a few of there new model boats and discuss there features. He was very knowledgeable about there boats. Definitely a pleasure to talk with.
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August 2024 by Matt Bryant
Ask for Leo. The guy is great and very helpful.
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July 2024 by Chris Murray
Buying my Yamaha 222 SE from these guys was a great experience. Kaleb was a great salesperson. Very helpful, knowledgeable, and not pushy in any way. Casey, Adam, and all the guys in the service department were great too!
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July 2024 by Bill Muckerman
Was in need of a part for the tower on my 2015 SeaRay 250 SLX. Carlton was very helpful and unlike customer service most of the time these days, he followed up on the delivery of the part and let me know when UPS would deliver. UPS did on the day he told me it would. Thanks, Carlton!
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July 2024 by Matt C
I just purchased a used Yamaha ar210 from them, Jim and Emilio were great to work with. Highly recommend!
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May 2024 by Mel Humble
We were looking for an uncommon part to fix a bench seat on a Boston Whaler. Carlton was able to find the part and get it shipped straight to me. A great experience!
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March 2024 by Michael Yant
Top notch service from the service department. Casey went above and beyond to help me solve an issue that the dealer I bought the boat from could not. I definitely would recommend. Thanks again!
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January 2024 by Mark Mckinstry
I ordered some parts from Carlton for my boat, power pole actually, it had a great price. I was skeptical about ordering online with such a great price, 2 hundred less than anywhere else. I ordered, was shipped and delivered quickly and undamaged, exactly as described and ordered. Would not hesitate in ordering again fron Carlton. Fantastic service.
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January 2024 by Bobbie Jo Edwards
Knowledgeable, professional and friendly.
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November 2023 by Chris Martin
I very pleased with my purchase from marine max. I would like to give a special thanks to Carlton for all his help. I would highly recommend marine max at lake Norman for any of your boating needs.
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September 2023 by Rob
I recently ordered some parts for my Sea Ray Sundancer and I have been working with Carl Kowalski. He has been extremely helpful and knowledgeable through out the entire process. I highly recommend this store and their staff.
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March 2023 by Angelo Foto
They guys over there are great, Carlton helped me find a part i needed on very short notice.
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January 2023 by David Stephens
Carl sold me some parts for my boat he took the time with me and was very curtious in explaining what I really needed thank you for your time and professionalism I ŵill be buying more parts from you have a great daySincerely David Stephens
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January 2023 by A Y
After bit of a rough start, I must say Marine Max really came through. They took care of my Yamaha Outboard service, and some warranty issues. They've done an excellent job, Andrew (Operations) kept me up to date with everything and ensured that my boat was taken care. Jared (Yamaha Certified Tech) is awesome. He is an expert at what he does. I truly appreciated.
PS: They have some employees do not meet their standards. I had to deal with them initially and my experience was definitely not pleasant. I won't name them here but Andrew recognize that and he said he will ensure they continue to get better at what they do.
