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June 2023 by Roger W.
Horrible! That's the only way to categorize my visit. We traveled 4 hours to pick up a used car we'd found on-line. Promised the car would be ready and it wasn't. Took over 4 hours to get everything nearly fixed. Some small items still undone so they discounted the car a little more. Obviously they knew we weren't likely to be repeat customers given how far away we lived and they treated us like they didn't give a rip whether we were satisfied or not. Jackie, the receptionist was very pleasant as was Tayrn Bordanaro a sales manager (not the one we were dealing with). Outside of those two, the rest of the staff acted like with were an interruption to their day. They kept blaming our delay on the fact the parts were late arriving at the dealership. The fact is, they put the car up for sale knowing it needed these parts. Further, we could have delayed our trip a couple days if they needed more time, but they didn't even offer that as a possibility. My suggestion is avoid this dealership!
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January 2023 by Amanda L.
I originally wrote an amazing review of my experience at this dealership but clearly there was a reason why the cost of the car was so affordable and the process was so easy. I have had nothing but issues with the 2014 ford escape I bought from this dealership. I had the car for 2 weeks and the transmission went out. Luckily there was a warranty on the vehicle so I was able to get It replaced for free. I took the vehicle to get recalls fixed and they didn't put the splash guard back on right so it's been dragging under my vehicle unbeknownst to me. On top of that now the "coolant" is low after both Nissan and ford inspected the vehicle. I'm just so frustrated and feel that this dealership sold me a subpar vehicle. I would be cautious to buy a used vehicle from here.
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September 2022 by Melissa S.
To be continued part 3. Just yesterday another light came on in the car and the tire started shaking in the front we have learned that the vehicle has been recalled twice now if it's been repaired from the recall we don't know I know they had to know they sold us a bad vehicle in a bad engine and I know that there is no lemon law in North Carolina only used car but there has got to be something we could do Lake Norman Nissan not some little man dealership has done this and I can only imagine how many people they have done it to it makes me sick to think about it but my fiance he's a good man and he does not deserve this and he has worked hard to come up from where he was he came from nothing and he works hard every day to have everything that we have he even takes care of me while I'm waiting on my disability works Monday through Friday from 7:00 a.m. till 3:00 p.m. doing renovations plus is a retired veteran 100% disability due to PTSD from being Iraq in the war. They are wolves and sheeps clothing. I would appreciate any help any kind of advice anything that can help us and help us stop it so it does not keep happening. Please contact me if you can help I would really appreciate it.
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September 2022 by Anne S.
Sold my daughter and son in law a lemon. They have had the car 3 months. They drive off the lot after financing the car for 20% or 25% interest I forget which one they were desperate for a car because their car was no longer running. This in itself is disgusting. They let them drive off the lot with no spare tire. Promised they would get them a tire the next day which never happened the next day or the next week or the next week. It took approximately one month to get a tire and each time, After confirming they had the tire, they would drive down there which was over 60 miles round-trip they would tell them that the tire was not there. Finally they gave him a tire that they picked up from across the street. That was just the beginning they were supposed to detail the car after purchase, that never happened. They sell them an expensive warranty that is worthless. The car they bought broke down on the side of the road with fuel injector issues. AAA towed them and charged him $138 for the extra mileage. Nissan of Cornelius was of no help at all, they said their issue was with the warranty company. After they spent a week along with three days missed work trying To get the car towed to a certified mechanic it cost them hundreds of dollars along with the expense of 2 weeks of rental cars. The warranty currently finally came through and said they would give them $200. It didn't touch what they had spent, their savings and lost time from work with no transportation. Everything came out of their pockets. Nissan of Cornelius would put them on hold transfer them back-and-forth and finally hang up on them. They just wanted them to go away. Well they're not going away, they have contacted The attorney general's office, of course BBB, A private attorney and channel 9. We'll see where this goes
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August 2022 by karen g.
Terrible experience. Brought car in for oil change and overview for a long trip. The battery was dead- we decided not to replace it- they left me in the parking lot for 30 minutes until family came and jumped me. They said they would give a jump upon arrival and they didn't. I reminded customer service today I was waiting and they let me sit. What an embarrassment that someone had to jump me in their service parking lot. They didn't fill tires with air despite warning light. The list goes on. They tried to list other replacement items and told another customer the same list of items that I supposedly needed. How convenient. Never, ever going there again. People who answer the phone are terrible too.
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April 2022 by Tanner C.
If you are looking for great customer service and someone that will find you what you are looking for with an affordable payment, CRYSTAL is who you are looking for. We thought we were out of luck till crystal came out and asked to see what she can find. Well after 30 mins she came back with a car that was affordable and very low mileage and the best offer we had on our trade in! Will definitely be back and recommending everyone we know to go there!
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August 2021 by Lupita P.
I had a new transmission put on my car about 2 years ago, the staff was kind and helpful. Yesterday my cars starter went out. I called and spoke to Ray about it, just to get a quote. He was extremely helpful. He reached back out the next day to check in. I appreciate their service. Thank you, Ray!
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March 2021 by Lisa W.
Modern Nissan of Lake Norman is the WORST service department I have EVEN worked with. They screwed me years ago and now they have done it again! "Service Engine Light" came on, took car in they had it for 3 days and drove out 1/2 a tank of gas and said it was Spark plugs and replaced clips on my wheel well area - $600. 2 weeks later engine light came on again, and my rubber wheel well was dragging the ground. Took car back in they had it for 3 more days and did nothing and said the engine light was coming on because of a gas sensor switch (which never had that problem until the day AFTER I picked my car up). I picked my car up for the 3rd time and I barely made it home because it was acting up so bad - BUT REMEMBER THEY SAID IT WAS FINE. My service rep was Tom Ellis - nice guy but I want good reliable service and not a buddy. This place is awful and I don't care if I have to drive 20 miles out of my way I will NEVER - repeat NEVER take my car there again... PLUS they lost me as a customer - my next car will be a TOYOTA! PS - they couldn't even fix my husbands AC (3 trips) finally went to Nissan of CONCORD and they fixed it in 2 days!!! DON'T WASTE YOUR TIME OR $$$
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November 2020 by Nisha P.
Modern Nissan parts team is laughable at best... I spoke to Justin who is the parts manager there Friday the 20th about a bumper.... (I was well aware that this was the only Bumper in the area and it is on back order other wise.) obviously I wanted to make sure I secured the bumper knowing this FACT.... they took my credit card information at that time on Friday20th to hold it until the following week when I could pick it up... well I called back on the following work week and said I'm not able to come in, is there anyway you can deliver it to me. They gladly agreed took down my office address which they now have on file as my main address, And said I would have my bumper on Friday 27th delivery.. Fast forward to Monday today when I call on the 30th..(The reason I called is because I did not receive my bumper as I was supposed to on Friday 27th)majestically no one can find my order!!! All they can tell me a "sorry"... but then the manager slips up and says where the bumper is being used for a customers car in house! guess what they just did they took me out of the line and satisfed their own customer in house at their paint shop(or whoever's shop it is) .... it's his own words.. all they could say was sorry and that they're not taking in any further.. didn't even offer to try to remotely track down another bumper for me... Justin and his parts team are a joke.. Disorganized at best, Refuse to take any responsibility ... don't trust them if you actually need something! I can't imagine what they're doing to yours cars! Buyers and customers beware! You've been warned!
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September 2020 by Janag'e Y.
Crystal Doby helped us out and took great care of us with our new car! Very professional and personable. she's awesome, I recommend everyone find her when you come in
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September 2020 by Heather W.
This review covers both sales, and service - both are exceptional! SALES/BACKGROUND: we traded in an Audi for a Nissan Rogue. Sure, Audi's are known for safety, aesthetics and luxury, but we had so many issues with our Audi SUV we started looking elsewhere. We were expecting, and I needed a vehicle I could count on for safety, reliability, durability, comfort, affordability and space (car seat, and trunk space...) Random fact, you cannot fit a bag of golf clubs in the back of an Audi Q5, unless you put the seat down... my husband found that annoying, and it's representative of how little trunk space we had. Since we were expecting, we saw that as a problem anticipating trips with a full sized stroller, pack 'n play, miscellaneous baby gear, and the typical bags. I loved the full-length moon roof on my Q5, plus some of the bells & whistles, and was happy I found them in my Rogue. For what it's worth, the Rogue is a great small SUV; however, I regret not buying the larger SUV (Pathfinder). We still find we don't have as much space as we need/would like (I'm a crappy/over-packer.) The price point I believe was much higher on the Pathfinder, so that was also part of our equation. At the time, there was an exceptional deal on a new Rogue... and it is a great car. SALES PROCESS: (ASK FOR CHRISTIAN MARGE!) We were looking at many makes, and honestly, I hadn't even considered Nissan. My husband is the one who found the deal which is what brought us in. I'm so glad he found it! We went in LATE in the day, and met with Christian Marge. He was/is awesome! I am very direct with my questions, and expect honest, competent, and trustworthy responses. (I'm a tough customer!) Christian knew his stuff, and I drilled him pretty hard. Does it have this? What if that? What does this do? What is the warranty (hugely important with our past experiences)? He was friendly, likable, knowledgeable, and TRUSTWORTHY. On the rare occasion he didn't know something, he said so and found the answer (notable, because so few sales people do this.) We decided we wanted to buy the car, but the purchase wasn't so straight forward. We had a trade-in, wanted to negotiate a few points and add-ons, and I have an annoying need to comb through purchase agreements/contracts with a fine-toothed comb. Plus, it was late in the day - so late, that they technically closed while we were there. HOWEVER, Christian stayed late, as did Taryn (finance) and their manager. Further, nobody made us feel we were in any way an inconvenience. The team was classy all the way! Now, like (I assume) everyone, we didn't have the cash to throw down and buy it outright. My credit score is literally, nearly perfect. I was annoyed that the best rate they could give us was (I believe) 5%. But, that's not the dealership's fault. Just an annoyance I'm voicing. Trade-in value on any car, especially in a make different from the dealership, is always less than desirable, but it's par for the course. The process itself was fairly painless, reasonably quick, and finished that day. Christian has been EXCEPTIONAL and has stayed in touch over the last two (update, 3) years, occasionally checking in to see how our family was, how we were enjoying our car, and letting us know he's available if we need anything. It's also Christian who introduced us to the service department and shared the benefits of working with the service team, who has also been wonderful to us! SERVICE: I usually take my Nissan Rogue to the dealership for services/oil changes (I'm actually due now...). The service shop is right behind the 'showroom' with several lanes set up for drop off with friendly service pros readily available. The service team has always been really great. Like many vehicles these days, my Rogue had some recall and service issues. Before going for service, I reached out to the service team and spoke with Daniel Gomez. Daniel was FANTASTIC! I've had a few hiccups with my backup camera, and other car
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July 2020 by MK M.
Contacted the dealership through their automated system on their site, was quickly contacted the next day by Christian through text. Was easier to deal through correspondence than phone conversations because I was traveling at the time. Was looking for a Nissan Sentra, which they had one on their website. Through some back and forth, Christian found out they sold that car already. At the time I was having the same issue with other dealerships not keeping their inventory online update and accurate. He apologized and was sympathetic. I asked if he had anything similar to that style of car. He sent me some links, unfortunately they weren't what I wanted. He said he would keep me in mind if anything else pops up. Two days later he emailed me with some ideas he had, but I already found a car and purchase it. Overall, Christian thoroughness and proper communication was very helpful. I cannot blame him for their website accuracy. Ive been looking at cars online for the past month, called/emailed dealers and sellers, Christian was the most responsible and responsive I have worked with.
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May 2020 by Harm S.
See previous Review and answer! Dear Modern Nissan Sales Manager ( Mr Joshua M) I don't think you realize in how many ways you've lost the "game". You have tried to convince customers and potential customers that your organisation will provide the best experience but you obviously can't deliver on those promises. As a customer, I tried to reach out to you, your sales staff, and your receptionist - wasn't getting anywhere. The issue is regarding the crooked brake disks that your organisation didn't want to service after 365 days, even though I pointed out the issue several times during that first year. The only feedback I ever received from your not so "service-oriented" and "customer friendly" organisation was to "buy new ones". And then once the warranty expired I'm told the brake disks need to be replaced due to inferior quality. It seems to me that Modern Nissan Cornelius is only focused on selling, which is fine but with sales comes service and customer support. This is where your organisation is lacking, customer support is a lot more than a free cup of coffee and some smooth talking. I am shocked that you would risk your organisation's reputation for something that would have cost you less than $200 (that is what AAA charged me to fix it). You have now gotten yourself into a public fight over this issue. Really bad timing considering the current situation. Car dealerships will have to fight to win new customers and the difference between a true customer-centric approach and just hot air is going to be the difference between success and failure. Based on your attitude as a Sales Manager, I am not predicting a very bright future for you and your crew at Modern Nissan. I know for sure I will not refer any of my friends to your dealership. Regards H.S.
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December 2019 by Wendy C.
Crystal Doby was a great salesperson. I felt like she was working in our best interest. Such a departure from the stereotypical car sales experience. We are very pleased with our new truck purchase!
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December 2019 by Steven W.
Still have not had anyone "reach out to me" like they wrote under my original review. I was always curious if they contacted the people they wrote back to for poor experiences. I guess now I know, it's merely written to make the internet people think they value customer opinions.