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October 2023 by Sam Pennartz
Purposely blocking connecting roads to other parking lots for no reason.
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June 2023 by Roger W.
Horrible! That's the only way to categorize my visit. We traveled 4 hours to pick up a used car we'd found on-line. Promised the car would be ready and it wasn't. Took over 4 hours to get everything nearly fixed. Some small items still undone so they discounted the car a little more. Obviously they knew we weren't likely to be repeat customers given how far away we lived and they treated us like they didn't give a rip whether we were satisfied or not. Jackie, the receptionist was very pleasant as was Tayrn Bordanaro a sales manager (not the one we were dealing with). Outside of those two, the rest of the staff acted like with were an interruption to their day. They kept blaming our delay on the fact the parts were late arriving at the dealership. The fact is, they put the car up for sale knowing it needed these parts. Further, we could have delayed our trip a couple days if they needed more time, but they didn't even offer that as a possibility. My suggestion is avoid this dealership!
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March 2023 by Stephanie Johnson
The staff is always very friendly but the wait time is always gruesome. Takes 2+ hours each time for an oil change and the waiting area is not very clean or full of refreshments.Service: Wheel alignment
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March 2023 by Cory dawson
Quick in and quick out. Can't ask for more then that.Service: Vehicle Inspection
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March 2023 by Gabriel Medina (Gabe)
Great experience, no bait and switch and reasonable prices
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March 2023 by Curt Sole
Repair quality good. Customer service and communication- not so much
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March 2023 by Nino Saric
Great service department!
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March 2023 by Goddess Mckoy
Everytime I visit for an oil change it takes 2 hours and then they give you all these recommendations to get extra money out the customer.
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March 2023 by Hannah Barker
I needed to take a minute to rave about Nissan of Lake Norman’s service center. They are amazing! When you go ask for Ray. He is always honest, prompt, and goes the extra mile to make sure I am satisfied and taken care of. I would never go anywhere else!!!
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March 2023 by Ta-Kara Rutledge
Always great service
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January 2023 by Amanda L.
I originally wrote an amazing review of my experience at this dealership but clearly there was a reason why the cost of the car was so affordable and the process was so easy. I have had nothing but issues with the 2014 ford escape I bought from this dealership. I had the car for 2 weeks and the transmission went out. Luckily there was a warranty on the vehicle so I was able to get It replaced for free. I took the vehicle to get recalls fixed and they didn't put the splash guard back on right so it's been dragging under my vehicle unbeknownst to me. On top of that now the "coolant" is low after both Nissan and ford inspected the vehicle. I'm just so frustrated and feel that this dealership sold me a subpar vehicle. I would be cautious to buy a used vehicle from here.
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September 2022 by Melissa S.
To be continued part 3. Just yesterday another light came on in the car and the tire started shaking in the front we have learned that the vehicle has been recalled twice now if it's been repaired from the recall we don't know I know they had to know they sold us a bad vehicle in a bad engine and I know that there is no lemon law in North Carolina only used car but there has got to be something we could do Lake Norman Nissan not some little man dealership has done this and I can only imagine how many people they have done it to it makes me sick to think about it but my fiance he's a good man and he does not deserve this and he has worked hard to come up from where he was he came from nothing and he works hard every day to have everything that we have he even takes care of me while I'm waiting on my disability works Monday through Friday from 7:00 a.m. till 3:00 p.m. doing renovations plus is a retired veteran 100% disability due to PTSD from being Iraq in the war. They are wolves and sheeps clothing. I would appreciate any help any kind of advice anything that can help us and help us stop it so it does not keep happening. Please contact me if you can help I would really appreciate it.
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September 2022 by Anne S.
Sold my daughter and son in law a lemon. They have had the car 3 months. They drive off the lot after financing the car for 20% or 25% interest I forget which one they were desperate for a car because their car was no longer running. This in itself is disgusting. They let them drive off the lot with no spare tire. Promised they would get them a tire the next day which never happened the next day or the next week or the next week. It took approximately one month to get a tire and each time, After confirming they had the tire, they would drive down there which was over 60 miles round-trip they would tell them that the tire was not there. Finally they gave him a tire that they picked up from across the street. That was just the beginning they were supposed to detail the car after purchase, that never happened. They sell them an expensive warranty that is worthless. The car they bought broke down on the side of the road with fuel injector issues. AAA towed them and charged him $138 for the extra mileage. Nissan of Cornelius was of no help at all, they said their issue was with the warranty company. After they spent a week along with three days missed work trying To get the car towed to a certified mechanic it cost them hundreds of dollars along with the expense of 2 weeks of rental cars. The warranty currently finally came through and said they would give them $200. It didn't touch what they had spent, their savings and lost time from work with no transportation. Everything came out of their pockets. Nissan of Cornelius would put them on hold transfer them back-and-forth and finally hang up on them. They just wanted them to go away. Well they're not going away, they have contacted The attorney general's office, of course BBB, A private attorney and channel 9. We'll see where this goes
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August 2022 by karen g.
Terrible experience. Brought car in for oil change and overview for a long trip. The battery was dead- we decided not to replace it- they left me in the parking lot for 30 minutes until family came and jumped me. They said they would give a jump upon arrival and they didn't. I reminded customer service today I was waiting and they let me sit. What an embarrassment that someone had to jump me in their service parking lot. They didn't fill tires with air despite warning light. The list goes on. They tried to list other replacement items and told another customer the same list of items that I supposedly needed. How convenient. Never, ever going there again. People who answer the phone are terrible too.
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April 2022 by Tanner C.
If you are looking for great customer service and someone that will find you what you are looking for with an affordable payment, CRYSTAL is who you are looking for. We thought we were out of luck till crystal came out and asked to see what she can find. Well after 30 mins she came back with a car that was affordable and very low mileage and the best offer we had on our trade in! Will definitely be back and recommending everyone we know to go there!
