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January 2024 by Lavern Cureton
It's was ok. The guy took good care of my baby, but the girl who worked there was racist and didn't want to wait on black people and was real nasty that I would never go back to that place
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January 2024 by Jenn Majus
My most favorite per store brand & location! I've been shopping her for almost 5 years & never have an issue. I appreciate their price matching & other services offered.
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January 2024 by Angela Figueiredo
Always find what I need and store is clean. I'm always greeted as I walk in and the staff is always friendly.
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December 2023 by Amelia Sutphin
It’s a Pet Store. They didn’t havewhat I needed but I found other things to replace the things I thought I needed. However the food was a necessity that they didn’t have. But 5 stars just for effort and having fun squeeze toys.
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November 2023 by Kalea Flynn
We took our two Goldendoodles here for grooming and they did a fantastic job! They offer great grooming packages and are super friendly. I would highly recommend this location!
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November 2023 by Stacy C.
Normally I have the greatest experience in this location. I purchased crickets today, the box says 25-30 small/ medium crickets and there were 7 crickets in the box. Very disappointing for $4.92 a box. Will have to drive the extra mileage to go to ape to to get loose live crickets.
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October 2023 by Trish B.
Had a horrible experience here for grooming. Our labradoodle who has a lot of energy, has been going here for over a year with no issues. (2 years at AZ Pet Smart when we lived there). She was booked with Cera, who is awesome. But we got moved to Paige bc Cera broke her foot. Paige is awful. Just cuts your dog however she wants. Cut our labradoodles tail to look like a lions tail without asking. Then called me for pick up to tell me I should really take our dog elsewhere bc she was barking.... I was super upset. When I got there the girl at the desk was just as unpleasant and told me all the dogs were barking today. WTF. My husband worked at corporate for 2 years. This is why we go here. I'm sure they wouldn't be happy to know miserable employees tell people not to come back. Our dog has a lot of energy but that's it. Loves other dogs and people. Do not go here for grooming. Our dog didn't act like got about a week after she came back. Makes me wonder how they treated her. Just awful.
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September 2023 by pam m
Input= one golden retriever with loads of undercoat and some long nails. Output=one fluffy golden retriever who no longer click click clicks when he walks.
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August 2023 by Me Or You
This store is very, very small compared to other locations and most of their stock is super low but the associates are very friendly and nice. This location is convenient but only if you can find what you need.
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July 2023 by Nathan Morton
Great service, best grooming location, wonderful service and really great people.
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July 2023 by Shawn Johnson
I’ve been coming to this location for years with my pets to have their nails clipped. Never have I ever been told I needed an appointment until today. The young girl standing at the counter without a sole in the store tells me they’re two weeks out. I said I’ve never been told this or my business turned away before and she ignored me before replying I need an appointment. It’s a shame that this location treats customers like this and then wonder why people don’t frequent their establishment anymore. Very poor customer service by yet another young person who doesn’t understand the importance of customer service. A 5 minute service cost them a customer for life.
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May 2023 by Edward D
Very clean. One of the smallest petsmarts. I've been to. Alot of parking. Dog friendly. Easy to get in out of Herr. Good selection of inventory for how small the store is. The store was very clean. And the bathrooms were well stocked and clean.
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May 2023 by Caitlin McGovern
Not a bad store, but small with limited inventory. They do not have prescription food at this location.
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May 2023 by K
Very helpful staff when coming to visit and adopt our Theodore. We saw him on the Charlotte-Mecklenburg County Animal Control website and found that he was being held here. We were able to meet and greet him. We came back the next day to pick him up.He's perfect and we had a great experience adopting versus going to Animal Control, which I'm sure would have been a nightmare.
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May 2023 by Jim Barrella
Some of the friendliest PetSmart staff I've ever come across work at the store ?
