Propane near Cornelius, NC
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2 locations found near Cornelius
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18019 Old Statesville Road, Cornelius NC 28031
“We called EnergyUnited this past weekend on the 4th of July due to power issues at our home - Tom from customer service called us right away after I submitted a work order and he was pleasant to work with / told us a service order was submitted for someone to come out to our house on Monday or Tuesday. Today (Monday) Josh from EnergyUnited came to our house and was so helpful - we are very happy with the customer service we received. Thank you, Tom + Josh + Sam.”
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2414 NC-115, Mooresville NC 28115
“Updated review: After leaving an honest but unflattering review, the owner of the company reached out to me personally to apologize, explain their position, and ask what they could have done better. Although my experience wasn’t good and there ultimately wasn’t a path forward to retain me as a customer, I respect a small business that is willing to reach out, listen to criticism, and continue trying to improve. I do hope they are able to develop a process for issuing refunds when appropriate and become more upfront about additional fees and penalties. I couldn’t find any documentation on my portal or a contract that explained anything. For the next customer, I’d suggest having a manager or someone with decision-making authority reach out before the situation gets to this point. I think an earlier conversation could have made a significant difference in my experience. I also want to point out that the owner did not ask me to remove my original review, change anything I had written, or increase my rating. After hearing more of their side and having a productive conversation with her, I decided on my own that it was appropriate to update my review and rating. Ultimately, we weren’t talking about very large amounts of money. For me, the bigger issue was how the situation was handled and how I felt I was treated as a customer. Sometimes the way a business responds to a problem matters far more than the dollars involved. I appreciate that the owner understood that, took the time to call me personally, listened to my concerns, and had a genuine conversation with me.”
