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November 2023 by Brett Dressler
I’ve used PURRFect Paws for over a year. My dog has probably done 100 days of daycare and over a dozen multinight stays. They do a great job. Haven’t had a single issue with how they’ve treated my dog. Staff is friendly, knowledgeable and responsive. The prices are reasonable. Highly recommend.
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November 2023 by Caroline C
Whole team is great for daycare and boarding, and Kelsey always does a great job with my dogs grooming and is so sweet with him!
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August 2023 by Maghan Kirschner
We have boarded our dog here since he was a puppy. The boarding experience was fine. However, during his last experience we asked for grooming (which we’ve done in the past). He was sent home without grooming except a large chunk of fur from behind his ear. The response from Purrfect Paws was that he “was groomed and had a large mat behind his ear”. Rhett is a golden and we’ve NEVER had to cut a mat out of his hair. I brought him back in and it was acknowledged that he wasn’t actually groomed but no response was offered for the chunk of hair removed or why we were charged for the grooming that didn’t occur. Nor did anyone apologize for the inconvenience of bringing him back and spending an hour (travel time included) nor were we offered to be refunded for the grooming that never occurred. Pets are family and if this happened to my daughter I would be just as livid. I no longer trust the care of my dog with this business.
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August 2023 by K. Simms
I’m sharing this honest and fair review after a few weeks of thinking about it. I’ve been going to Purrfect Paws for about a year or so and love to support local small businesses. My first groomer Brandon was good, then he left.Two main qualms - communication and customer service.1. Customer service: On one occasion I misheard the pickup time or it was miscommunicated to me. I arrived several hours after my pup’s groomer was complete - basically right after I got off work. When I arrived the front desk employee took a tone that was not professional and spoke over me several times. The customer is not always right but I deserved common courtesy and respect as a paying patron and human being. After some back and forth she agreed to not charge me for boarding and food (which I had no problem paying either way). People have bad days, communication lines get mixed up. Ok.2. Communication: The next grooming session my Cavapoo was returned to me basically with no hair on her tail, and it was shaven unevenly at that. I was pretty shocked. See before/after pictures. My main issue is that no one said anything to me either before or during check out. No one called me prior to advise on the situation or ASK if it could be shaven. In my opinion it’s a significant cosmetic change and I should have been given the opportunity to decline. I’ve combed out matted 4C human hair for three decades and I would have tried to detangle it myself. It was really bothering me so I called the next day to learn more about what happened and got a generic answer that she “must have had a lot of matting”. I’m not denying that she may have had a lot of matting. But I feel like that could have been communicated ideally before or even after the fact. Everyone in my family and friends is shocked at her appearance. I’m disappointed in the lack of communication. This compounded with the poor customer service situation - sadly I will not be returning.
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June 2023 by Nicholas Russo
The staff at Purrfect Paws are all absolutely wonderful. We’ve been taking our two Standard Poodles there for over two years now and every time I pull into their parking lot our dogs are full of excitement. The staff shows a genuine love for my pets and always keep us informed. We travel frequently and we always have peace of mind while our dogs are boarded at Purrfect Paws.
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May 2023 by Don Wilber
We’ve been using them for a couple years now. No complaints, though I wish the cameras were better for seeing our pup. The staff has been great
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March 2023 by Your Warren Team
We have used Purrfect paws for 2 years. They constantly do a great job. Our dog Ari enjoys going.
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February 2023 by Destiny Gaines
I showed pictures of how I wanted my puppy to be groomed. I even showed the groomer the previous time he got a haircut and I was disappointed. I left stating that I wanted to be able to recognize my dog. Clearly he was unrecognizable. I was told that he was matted and I refuse to believe that as I brush him often. It was raining that morning so when he came in he was wet. Everyone knows you don’t try to comb out hair while it’s wet. I had high hopes to have a consistent/ reliable groomer being that Purrfect Paws was recommended to me. I wish a call would’ve been made before a ridiculous hair cut was made. I think that’s a decision both parties should make TOGETHER. Especially, before having to pay before seeing him. Highly disappointed. Attached are before and after. This is just my opinion, that I wanted to share and rather not be ridiculed.
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February 2023 by Molly Geiselhart
Amanda did such a great job grooming my dog, Marley! He is a sheepdog/poodle mix, and I normally have a few requests whenever he gets a full groom. She followed them perfectly, and he looks amazing! It can be so hard to find and trust a groomer, but I will absolutely be taking Marley back and requesting Amanda!
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November 2022 by Michelle Love
I found Brandon!! He’s wonderful, & is now in this location. Cannot say enough about him & how talented he is.*****
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October 2022 by Brandon Williams
Very friendly staff. The dogs are treated like family. And the facility is very clean.
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September 2022 by Melisa Alarcón
First time boarding our puppy and won't go back. My baby got scratched up by other dogs and we were not notified until we went to pick her up. This is unacceptable, what if it was a child??? I did like that we could see her on camera, most of the time, but I didn't like that they blamed her marks on her being aggressive and rough with the other dogs. Please do better with noticing potential danger and notifying the owners ASAP. Now we have to put a cone on her and nurse her back to her previous state before she went there. ?
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March 2022 by Chris Boggiano
My 14.5-year-old dog has gone here most of her life for grooming. Things recently took a disappointing turn.We've always had her rabies vaccines administered by a vet (NC law requires a vet for rabies) and self-administer the others by buying them at Tractor Supply (legal in NC). Suddenly this is a problem, and now they won't see her unless we take her to the vet, get all of her shots done again, and take the shot record to them. They cited state law as the reason even though it only applies to rabies, which we're on board with.- As a private business, I fully respect your right to implement a policy of your choice, but don't blame the state for your decision.- You've seen my dog for nearly 14.5 years... have we been breaking the law this entire time? Why will PETCO and any other groomer see my pet and only ask about rabies? The NCDA's veterinary division website only reference rabies vaccine as a requirement for shelters.If you're like most people who take your dog to a vet for all of their shots then this review may not matter to you. For us, my wife has found another groomer we'll use going forward. Disappointing, but such is life.
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January 2022 by Raehmojhzn Rice
They are the worst dog cleaning service I’ve ever experienced. The place stinks and is really old looking. I picked my dog up from a bath with a de shedding treatment included for extra cost, I kid you not he smelled the same as before and he shedded IMMEDIATELY after getting into my car. The people were nonchalant and lifeless. If I could give a 0 star I could.
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October 2021 by Ashley Crouch
Our dogs were happy after a weekend spent here :)
