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November 2023 by Angela Broadway
This might be a little lengthy but it’s warranted.So I came into Tire Doctor for an oil change and a tire rotation on a Friday based on a recommendation.They did the oil change and informed me that my two front tires weren’t safe for rotating. They said they could get the tires the next day delivered.The next day, I get a call at 8:30AM informing me that they had been delivered. So, I go in but I have a two year old with me. I’ve got to say, I was pleasantly happy with how every body in there talked with him and even did fist bumps with him. It was nice to see how they treated their customers, no matter how small. They even got two people to work on our car together so that we weren’t sitting there longer. That little gesture meant a lot to someone with a tired two year old. (One gentlemen even offered to make me a cup of coffee)When I went to pay, I was surprised yet again. They had quoted me the day before but I thought it was just for the tires. I didn’t realize it was the actual total including all the parts and labor. When they tell you price, it’s what they mean. They didn’t try to sell me on something my vehicle “might” have needed.I will absolutely be going to them from now on. Not only did they do an amazing job at a very fair price, but their customer service was above and beyond. Thank you guys so much!!
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November 2023 by Angela B.
This might be a little lengthy but it's warranted. So I came into Tire Doctor for an oil change and a tire rotation on a Friday based on a recommendation. They did the oil change and informed me that my two front tires weren't safe for rotating. They said they could get the tires the next day delivered. The next day, I get a call at 8:30AM informing me that they had been delivered. So, I go in but I have a two year old with me. I've got to say, I was pleasantly happy with how every body in there talked with him and even did fist bumps with him. It was nice to see how they treated their customers, no matter how small. They even got two people to work on our car together so that we weren't sitting there longer. That little gesture meant a lot to someone with a tired two year old. (One gentlemen even offered to make me a cup of coffee)When I went to pay, I was surprised yet again. They had quoted me the day before but I thought it was just for the tires. I didn't realize it was the actual total including all the parts and labor. When they tell you price, it's what they mean. They didn't try to sell me on something my vehicle "might" have needed. I will absolutely be going to them from now on. Not only did they do an amazing job at a very fair price, but their customer service was above and beyond. Thank you guys so much!!
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November 2023 by Harper Soraghan
Stopped at this tire shop after getting a flat tire on the highway. First off we could hear the workers screaming and laughing at each other while we waited to get our car looked at. Once they took our car I looked outside to see the repair men joking and pretending to run each other over with another persons car. They then patched the hole on the tire and I asked the lady at the front desk what was wrong with the tire and she just said there was a hole and gave me no explanation. We drove back home to Winston Salem and when we got back the tire was flat again and we had to get it looked at. Turns out there were three other nail holes and a slit in the tire that they never found and we had to buy 2 new tires because they didn’t check the rest of the tire. Will not be going back here and would not recommend to anyone.
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November 2023 by Jennifer Watkins
There is no way this place is rated as high as it is accurately. Walked in on my lunch break to ask of they could fit me in for a quick inspection. Was rudely told yes. Felt like a total inconvenience. After waiting about 25 mins, my car never moved. All the while, 3 of the staff members sat up front discussing personal affairs for everyone in the waiting room to overhear. I told the extremely unprofessional girl at the front I couldn't wait any longer and needed to leave. She doesn't speak a word back, walked outside, slams the door then sends the manager back to hand me the keys. Not one word spoken from him either. If you didn't have time, that's completely fine, just be up front. Worst customer service I've encountered in a long time.
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October 2023 by JMB Holdings
I went there to get my new wheels (with tires) mounted to my truck, using my original sensors. Their price was the highest (out of three) to begin with, but my preferred shop in Mooresville is two weeks out. i wanted to wait, but I got a small leak and I wanted to support a local small business instead of a chain.It was a bad decision. Took twice as long, they charged more than 20% more than I was told on the phone for unknown reason, and they mixed my sensors on my wheels. They got one right out of the four. I specifically asked to be sure to place the sensors back how they were, although one would think a tire shop should know.They were going to let me leave without a valve cap, not to mention they never bothered to place the original ones back, maybe they were there for a reason, and it is important for some…Eventually, I decided to switch my new wheels myself in my garage to match my sensors, to save the unknown waiting and frustration.I paid over $200 for this nonsense.It is very annoying that a tire shop can’t get something this simple right.I would not recommend this place and obviously I will not go back.
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October 2023 by Susan Medlin
Luckily, I went to the Tire Doctor on Main Street in Cornelius after Mavis Tire in Cornelius told me that my tire could not be repaired and I had not choice but to purchase a new $296 tire due to a puncture. Patrick at the Tire Doctor plugged the tire in less than 20 minutes and I was on my way for less than $30. The entire Tire Doctor staff was friendly and I certainly appreciated their honesty and the fact that they did not try to take advantage of my situation.
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October 2023 by Zhee Zhee
Updated Oct 13, 2023:Cannot recommend based on previous visit several years ago.Owner seemed upset somehow that another patron and I were discussing the magnificence of Dr. Maya Angelou while we waited for our vehicles.Interjected with a story about his great grand relative who had been a ship's captain during the slave trade and how the log this person kept detailed how Africans participated in the slave trade by selling other Africans.Not at all relevant to the conversation and no documentation provided to show the veracity of his babble but it seemed to make him feel better somehow.Currently we only drop by this location to procure delicious eats from the food truck in the parking lot.
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September 2023 by Dennis B.
Caught a nail (with washer ?!) in a tire. Stopped by for an assist. They did a very good job and quickly on a busy Saturday morning. Price was very reasonable. Will recommend them to my neighbors.
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August 2023 by Ramsey Lawing
Horrible experience. My husband had to take our car back 4 different times because the Tire Doctor mechanics didn’t fix our problem. We called each time to get an update and were never called back, we had to drive to the shop each time to hear about our car. Each time we arrived employees were goofing off, not working. Walked away paying $500 without the car being fixed. Will not be returning again.
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August 2023 by Lessie W.
Very disappointed. I have used tire doctor for years and service has definitely gone downhill. I left my car with them for 3 days for new tires, brakes and oil change. I still had to wait for almost 2 hours before it was ready on the 3d day, and they forgot to install new tire pressure sensors. So I still have that nagging little light on. No wonder they don't give appointments. The prices are about the same as any other car repair shop. Due to the fact it is about same expense I will find another mechanic. Perhaps the next mechanic will actually listen and complete repairs requested in a much more timely manner. Not to worry tire dr I won't be back.
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July 2023 by Mike Noble
Stay away - I mean you might you get lucky and get it done right but I did not. I wanted brakes, wiper blades, oil change and tires. They ordered the wrong tires, 2 days delay, then they tried to charge me and I checked the oil, brakes and wiper blades before I paid and it had not been done, another 2 day delay, I went to pay and brakes and blades were done so I thought I would juuuusstt check that oil before I paid and low and behold - it was not done - another 2 hour wait for the oil, they gave me a 40 dollar discount - whatever. Nice people but did I really need to investigate the work like Magnum PI, yes I did and I don't own a red Ferrari. It is not the place is was years ago when those bikers ran the place - so don't let the new facade fool you - it was better when it looked like a dump. I do not like writing these things but most people are not like me - imagine some young man or women without a clue getting something done - paying driving off and its not done. You cannot blame this on disorganization or communication. When you are taking money from the public for services on vehicles which they know nothing about - there is no room for error. Goto Costco or Sams - God be with you.
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July 2023 by Gale Hobbing
On 6/7/23, I had both driver's side tires replaced there. On 6/21/23, the back driver's side tire had a blowout on the highway. Speaking with the owner, Ben Carson, was completely discouraging & insulting. He asked me "How could be be sure that I hadn't driven over a screw? Were my tires on the passenger side worn? Was my alignment out of balance?" Further, he has not returned any of my calls since. Speaking with a number of tire knowledgeable men, they confirmed that none of those things could have caused a blowout. Their guesses we're dry rot, a defective tire or that the tire had been put on too tightly. The concensus was the latter. Feeling I should get my money back or have a new tire put on, but no response from Ben. I am 70 years old, & deserve both respect & the courtesy of his being responsible for his business. Gale
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July 2023 by Gale H.
On 6/7/23, I had both driver's side tires replaced there. On 6/21/23, the back driver's side tire had a blowout on the highway. Speaking with the owner, Ben Carson, was completely discouraging & insulting.He asked me "How could be be sure that I hadn't driven over a screw? Were my tires on the passenger side worn? Was my alignment out of balance?" Further, he has not returned any of my calls since.Speaking with a number of tire knowledgeable men, they confirmed that none of those things could have caused a blowout. Their guesses we're dry rot, a defective tire or that the tire had been put on too tightly. The concensus was the latter.Feeling I should get my money back or have a new tire put on, but no response from Ben. I am 70 years old, & deserve both respect & the courtesy of his being responsible for his business.Gale
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July 2023 by Keith Parson
Been going to them for years. New owner, still the same great service
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May 2023 by Bocchino J.
I bring my tires to them all the time they are quick reliable and reasonable. In our local area these are the people to get a tire done from.
