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December 2023 by Cheryl Weinfurtner
Worst customer service from the branch manager ever. The newer teller, was great! Needed to change my last name, contacted branch in advance and was advised if I had my new drivers license with updated name, that’s all I’d need. I don’t live near a branch- it’s not convenient to me to come to a branch. I had to take a day off work to have this awful interaction where this branch manager after a lot of waiting and hohumming/dealing with the service manager etc, comes along and says I’d need to provide my marriage cert….but that I could email it- So I pulled it up on my phone and she said that wasn’t good enough she needed the original. I’m confused. How do you want me to email the original? An electronic copy is an electronic copy whether I scan and email or fax or email off my phone (which btw, I specifically asked to do in advance and was told no no must come in person with DL), ITS THE SAME THING. She refused to update my name and told me to go deposit the check with a name not matching my bank accounts at the ATM. Also, WF already has a copy of my marriage certificate so there is no reason she should need another; it’s not my fault as a customer WF depts don’t share information.
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November 2023 by Janice Keziah
Went through drive through to cash $50.00 check for mom…sent check & driver’s license, she asked me to sign back of check & send an alternate ID…then told I would have to come inside…went inside, wait 10 minutes…policies change w/person…have cashed more than one check thru drive thru …customer service people…this person didn’t feel it and definitely wouldn’t recommend this bank nor branch! Mom’s accounts will be closed ASAP to a more customer friendly AND less corporate! Maybe if you had more checks & balances on your employees, embezzlement wouldn’t be in the news everyday!! Cornelius NC branch
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November 2022 by Paul Davis
Nice clean bank. Excellent staff. Been with them 30 years.
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September 2022 by April C
I just love this branch. Sarah Rhodes really goes above and beyond every time I come in there. Taking a lot of time out of her day to help me with multiple issues that I’ve had. Everyone there is super polite and helpful and kind.
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August 2022 by Al H.
Miserable customer service. They declined to open a business account unless all members were in same room at same time - the 3 others live in other cities.After I indicated I would move all ofmy other accounts from Wells, bank Manager, Sarah, said there was a time consuming "manual process," which would take an hour and a half to set up. The regional manager Rene was no help. I returned to Wells and got my money out. They could not have cared less.I moved my account across the street to Chase, who opened a personal account, then began my business account setup, and said, correctly, that the "member not present" forms were easily obtainable by my partners at any Chase branch. 10 minutes tops, no "appointment" required, no notary needed, they stayed after 5 PM to help me out.I left Wells after 40 years today. It feels like a good decision, they don't care for their customers.
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October 2021 by Michael Murphy
The manager was rude. Did not inform me that they were "short staffed" and my wire was not approved in time. Wells Fargo is literally falling a part. Will be closing all my accounts and taking my money to a better bank that is centered on customer satisfaction.
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September 2020 by Aaron Hopkins
So incompetent
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July 2020 by Rudy Banik
Great place to bank at
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April 2020 by Joseph Kluttz
I will be ending our 30+ year banking relationship with Wells Fargo not because of the ongoing controversy brought about by the creation of millions of fraudulent savings and checking accounts on behalf of Wells Fargo clients without their consent, or because of the pending civil and criminal suits, but because of the arrogant and condescending attitude displayed by banker Patricia Scherer (Jetton Road - Cornelius, NC)
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March 2020 by Jason Slayer
Went to this location to deposit a payroll check . Check was post dated for the 13th and I entered the branch on the 12th was told by young unexperienced giggly girls at the counter they couldn’t accept the check due to date . Researched state and federal laws stating that a post dated check can be received by a branch to be processed for the next day . Opened Wells Fargo app and deposited check on app and was accepted by Wells Fargo .. very unhappy with the false information provided to me and terrible service at this location . Would not recommend coming into this branch
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August 2019 by Deanna Stanwood
I love the people who work here! They are knowledgeable and kind.
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September 2017 by Toby Grear
Although they have had a few national problems this location reaffirms my belief in wells. The manager is great, Jeremy is super helpful and the tall blonde Woman named Teresa is an amazing lady, she always goes above and beyond!
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June 2017 by Annel Jaime
Google maps and hours on their door say they close at 1pm Saturday but once you get there it's closed. Fix it.
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June 2017 by Charlie Ange
Very rude. Jeremy was using he personal cell phone to text while trying to help me with my credit card issues. I had some problems with customer service in Mooresville. But Cornelius to. Just closed my account. Recommend finding another bank
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May 2017 by J.l. H.
Fantastic customer service thanks to Michael Marshall. Came in on a Saturday holiday weekend 15 minutes before closing and he was willing to open account for a family member. Can't say enough great things. Keep up the excellent work!
