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February 2024 by Joel Robbert
I made an appointment on Saturday for a diagnostic. They told me that it would be $104 for the diagnostic. I asked them if they work on plug in hybrids and they told me yes. I came in today and dropped off the car. I tried to show the error codes to show what we’ve been dealing with. I told them when we switch the car from electric to full on hybrid mode it starts to make a sound. This seems to be where the miscommunication started. They told me the work was done. We tried to take it back home and that’s where the problems began. We didn’t make it to the gas station that’s less than a quarter mile away before it started having issues again. We brought the car back and they started by saying we didn’t give them enough info. Again the only reason I brought it to choice Auto was because they said they could work on it. An hour or so later they called us back saying that there was nothing they could do and fair. The only reason I’m writing this is because I specifically asked before we even brought it in about whether or not they could work on it. Just for them to tell me after taking $580 that they can’t fix the issue and we’re gonna need a tow. I really didn’t want to write this, but as someone ,who doesn’t know cars and who had tried to describe my issue/issues as best as I could, I felt that it was hard to listen to their dismissive blame shifting. We thought we found a place to work on our car within the distance it would run and we were misled by a constant stream of miscommunication.
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January 2024 by Cheryl Bragdon
Excellent work, communication and customer care !
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December 2023 by Antonio Lyons
Mr. Wade??????? VERY FRIENDLY AND UNDERSTANDING!!!!!!!!! Something many people today ARENT. God bless you Mr. Wade.
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September 2023 by Kristy Andrews
Best place around locally for muffler and exhaust repair! He only does this type of work on Thursdays so there was a little bit of a wait to get parts in and get us on the schedule but wow… it was worth it! My husband needed a whole new exhaust system, including a catalytic converter, after his Dodge Ram was rear ended in a high speed hit and run. Insurance took care of it and we are so happy with the work they did here, the truck sounds and drives incredible now! Thank you!!
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September 2023 by kenneth e
Great service and very knowledgeable about my vehicle
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July 2023 by Joshua George
Must Recommend when you pass by! Brett was incredibly helpful in assisting us with our vehicle by replacing a couple of missing bolts and screws beneath the car. Highly Appreciate his help and service! ?
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July 2023 by Brian Jones
Great experience... from calling for a estimate to job completed. They are respectful knowledgeable and patient. Would highly recommend Choice Automotive
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May 2023 by Christy Payne
I had to get brakes on my car and I took it to this place because I live in the same town but when I go there I wait for an hour and a half before they even get to my car and when they do they come at me with $1,200 estimate saying that I need brakes on the front and the back my rotors this that and the third I went to Bull City radiator in Durham were they replace my brakes and it only cost me $360 so when you asked me what I suggest people to come to toys although I would have to say no
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May 2023 by Caleb Green
Went here for a car inspection, employees were friendly and the service was quick!
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April 2023 by S Lovato
Excellent service, super friendly staff, honest and trustworthy garage. Highly recommend and will continue to use for all vehicle service I may need.Service: Oil change
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March 2023 by Julie Hagerman
Fast, friendly service. Fair pricing. Fast appointments.Today 3/1/23 l went to see Donovan and his team for an inspection and oil change. I was in and out in about a half hour. I misunderstood him when he asked me did I want a tire rotation. My fault. But I will definitely go back to get that done for sure.I highly recommend Choice Automotive for all your car care needs. THANKS SO MUCH DONOVAN!!!
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February 2023 by Janell B
Everytime I stop in to explain my car issues seems like they don't want the work. My parents spend a lot of money with these ppl I just don't get it.And just with that reply I'll never take any of my vehicles here. Definitely will NEVER recommend them
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January 2023 by Katina Mackey
As always....these are some great guys to do business with! Fast and friendly service, very flexible with time.
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November 2022 by Christine Conrad
These guys are the very best. They will work you in when you have an issue, they find the problem you are having with your vehicle, and they always give you timely estimates. There have been several instances where they have fixed the problem that other car places have messed up on my car. They will bring you home and not require you to sit for hours on end and wait for your car to be serviced and then come back and pick you up. Just last week in the torrential downpour my car died on the side of the road on I-85. I called and left a message asking if they could tow my car back to the shop. As soon as they got to work they called me back and made arrangements to get my car the same day. It's hard to know if various businesses are trust-worthy and honest, but these guys are always upfront and honest and get the job done in a timely manner.Services: Tires
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November 2022 by Laura Munn
I trust these guys with my car. Excellent service.
