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January 2024 by Jenn Vallee
I am beyond upset with Dr Dudley and South Granville Animal Hospital. I HAD been bringing my 2 furbabies here for many, many years. At first I was taken aback by the very old condition of the office. It tended to not be the cleanest. However, the doctor was amazing and really seemed to care. One of my furbabies had a nail injury and the office let me sit in the room while she was recovering as she had a hard time coming out of anesthesia. The office was obviously closing but they never mentioned it to me and just let us take our time. I appreciated having a trusted vet close by. I did not appreciate that they did not send a prescription request to Chewy for me so I could get their medications easier, but I let that slide because I did like the office.I wanted to put the positive in this review first because I am completely heartbroken at how our patient/doctor relationship has now ended.Our older furbaby had many, many issues and over the past few months we knew we were nearing her time to leave us. I decided to call our trusted vet to help us in her passing. They scheduled a Friday afternoon appointment. We had to wait 2 days but again, I wanted to bring her to this office.The day comes and we do our celebration of life at home with her. We put her in the car and drive to the vet, only to be welcomed to them telling us it was not going to happen. Why? Because the doctor had been sick for 2 days and was not in.This was at 3pm on Friday. I waited in the car while my husband was inside. He came out to tell me this information and then proceeded to tell me the receptionist said they had been trying to call me all day. I quickly check my phone, no record of any call from them. He goes back inside and she tries to call again but it's the WRONG PHONE NUMBER! Are you kidding me? They have the same phone number they have always had and I have never had an issue with them calling me. When the person answering the phone is not the same person you are calling, don't you get the hint?!?!?!So, on one of the saddest days of our life they bungled the entire thing! We left and went home to cry and hug our girl. I then calledNorth Raleigh Mobile Vet and it was a blessing in disguise that this happened. Dr. Shannon Burroughs made it the most beautiful, at home experience.At least we had an outcome that was better than we could have expected. It was however NOT with South Granville Animal Hospital.We will NEVER take an animal here EVER again.
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December 2023 by Ashley Cash
DO NOT GO HERE! Our hedgehog died here after a traumatic event today. My daughter took her in to see if they were comfortable trimming her nails which they said they were and took her back. She texted me that they were cutting them in the back and within a couple of minutes she walked outside and I immediately noticed something wasn’t right.Her mouth was wide open and she wasn’t balled up like normal. When my daughter got back in the car I told her to take her right back in because her breathing was non existent . She walked in and told them and their first response was “we didn’t do anything to do her” which they repeated multiple times after. I ran inside and asked what happened in shock and the only thing she could tell me with no compassion at all was that the hedgehog was super old and to look at his teeth (as if I could tell ages by looking at teeth) after repeating again that “they didn’t do anything”. She then tried to tell me she was “passing” when we brought her in because her face was discolored which was not at all true. I told her repeatedly that she was totally normal until we brought her in but she just kept saying no look at her teeth or that she was already turning colors to pass.Many red flags spark from this because 1. If you thought she was dying why would you even attempt to cut her nails and 2. Why did you repeat over and over how you didn’t do anything without one single accusation from us firstI say all this to say that when they shocked Gibbles by whatever they did to her in a matter of minutes they knew that they had messed up and instead of owning up to it, they sent a dying hedgehog back out to us in hopes that we would just drive away. Then continued to deny any wrongdoing when asked what happened.My daughter also told me that when she went back in the second time the lady was on the phone talking about the hedgehog and how it was stressed out from the event and she had to “deal” with that now. No urgency and probably because she knew she had already caused her death and was on the phone with the owner (another red flag)Please DO NOT take your pets to this place if you want them to come out alive. The lack of empathy and urgency amongst the lies and manipulation to try to say my perfectly happy and very much alive baby was dying when I brought her in to avoid any accountability is unacceptable.
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November 2023 by Ashley C
Our hedgehog died here after a traumatic event today. My daughter took her in to see if they were comfortable trimming her nails which they said they were and took her back. within a couple of minutes she walked outside and I immediately noticed something wasnt right.Her mouth was wide open and she wasnt balled up like normal. When my daughter got back in the car I told her to take her right back in because her breathing was non existent . She walked in and told them and their 1st response was we didnt do anything to do her which they repeated multiple times after. I ran inside and asked what happened in shock and the only thing she could tell me with no compassion at all was that the hedgehog was super old and to look at his teeth (as if I could tell ages by looking at teeth) after repeating again that they didnt do anything. She then tried to tell me she was passing when we brought her in because her face was discolored which was not at all true. I told her repeatedly that she was totally normal until we brought her in but she just kept saying no look at her teeth or that she was already turning colors to pass.Many red flags spark from this because 1. If you thought she was dying why would you even attempt to cut her nails and 2. Why did you repeat over and over how you didnt do anything without one single accusation from us first I say all this to say that when they shocked Gibbles by whatever they did to her in a matter of minutes they knew that they had messed up and instead of owning up to it, they sent a dying hedgehog back out to us in hopes that we would just drive away. Then continued to deny any wrongdoing when asked what happened.My daughter also told me that when she went back in the second time the lady was on the phone talking about the hedgehog and how it was stressed out from the event and she had to deal with that now. No urgency and probably because she knew she had already caused her death and was on the phone with the owner
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October 2023 by Holly Curtis
Friendly staff and I feel my dog is in great hands!
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October 2023 by Todd Todd
It amazes me that someone in the business of caring for animals and is responsible for there health, has no customer service skills. Everyone talks about discrimination in the world, but is it not the same if a vet refuses to board your dog because he is nervous and barks during his exam? So he's not good enough to spend the night there, but he's okay to be there during the day as you gladly take our money then. He has been going there for a while, never bit anyone, only shakes and growls if someone invades his space. You are WELL AWARE he was an abused shelter dog and is very protective of his space and owners. He has boarded for the past 3+ years at different locations with no issues at all. Please answer for everyone, why you would turn your back, discriminate against an animal because he's (NOT LIKE THE REST)!! iF YOUR CHILD WENT TO SCHOOL AND PEOPLE DIDN'T LIKE THEM BECAUSE OF THE WAY THEY LOOK, LAUGH, SPEAK, SMELL, HOW WOULD YOU FEEL? You are that person because this is what you have done to an innocent battered dog! Instead of trying to understand and help, you abandoned him! I hope everyone reads this and rethinks where they want to bring there animals.
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September 2023 by Kelley Booska
You expect that a vets office would have compassion and understanding for animals. This one does not. I equate my experience yesterday with my dog at this office to a parent with a special needs child being shunned by a school or a caregiver. As a person we are taught to be kind and gentle, accept differences in people, be respectful. As a person that should always be true, but as a caregiver especially. There was no patience given. There was 0 effort. I'm happy that I won't be returning to this office. I attached a photo from my dogs daycare that they did on him. This is the dog that "WILL NEVER BOARD HERE". The comments on his report card-"I absolutely LOVE your dog", "he is a sweetheart". I was told that "since his daycare doesn't mind him there, that's where you should bring him". Who knew that a staff of untrained people would be more caring and compassionate than 1 trained individual.
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June 2023 by Lauren Fromkin
We were welcomed with open arms by the staff for an emergency visit & left feeling well cared for, thanks to Dr. Dudley! Highly recommend!
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May 2023 by C Sellers
I rarely write reviews but Dr. Dudley and staff are so wonderful I just had to post this. We have taken our family pets to South Granville Animal Hospital, as well as a ton of foster cats, both for routine care and more urgent issues. They are always excellent. If you are looking for a compassionate, experienced vet, who genuinely cares, this is the place! A few bonuses: they actually answer the phone, they are open on Saturdays, they use fear-free techniques with scaredy cats, and their fees are very reasonable!
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September 2022 by JANICE Glasgow
I personally did not go here but my daughter did…. I can’t begin to explain how upset this vet made her! I am posting this because she want! But if you care for your pet and having some financial problems this vet will make you feel guilty if you don’t spend your last dime, go charge up your credit card as long as she gets her money. On top of this doing surgery on an old animal while under doing an unnecessary procedures to run the bill up higher. On top of this making a comment about it being a pound dog…which it was not! I know I will never take my beloved pets here ever!!!! I just wished someone had told her to stay clear of this place… As this 11 year old pup is my grand pup! Don’t go making Grandma mad! Hope this helps someone else!!!
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June 2022 by George Chavis
Two pups bitten by snake late spring. Got us in less than hour as luck would have it. Got us what we needed as to keep experience as painless as possible for pups. Very satisfied with service and care for pets since been here!Power went out a day at same vet due to storm short after snake bites. No computers they didnt kick customers out and broke out their paperwork and still completed visits!!
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January 2022 by M
I can't really speak to the quality of the work done by this office. What I can tell you, is that they do not actually care about animals. I tried taking my dog in this morning, because she was attacked by one of my other dogs yesterday. I am flat broke until tomorrow. My dog's face is still actively bleeding. I was told that all services need to be paid in full, up front. Is that unreasonable? Of course not, this is a capitalist society and money for goods and services is completely reasonable. Telling someone who is holding a bleeding dog that you won't help them because they can't pay today, is completely unreasonable. Especially if you're say, an animal hospital. I would highly recommend taking your pets elsewhere, if you actually care about them that is, because these people do not.
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January 2022 by Gregory Epps
After 3 day boarding I wanted to cry looking at our trained guard dog Germard Shepard, barley able to walk, looking as though she had not ate the entire 3 days. All I could do was leave as fast as I could. So sorry for our choice to patronize local.
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August 2021 by Delina King
Very nice caring people great vet doctor
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April 2021 by Lori DeMartini
We recently adopted two puppies. South Granville Animal Hospital came highly recommended by two families. Rocco and Lola were understandably nervous the first visit. By the second visit, they made themselves right at home. Dr. Dudley and her staff are wonderful. We did not feel rushed, and all of our many questions were answered. Thank you to Dr. Dudley and her professional staff.
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April 2021 by kayla jefferson
A while back my dog injured his tail and was bleeding profusely. I called to get him seen since this is his usual vet and an emergency. And the response I got was we can see him tomorrow...? How is my dog supposed to go all day with a huge gash on his tail to the point he almost lost his tail?! They couldn’t even recommend another vet that could see him. I ended up taking him somewhere else.Also their Covid protocols suck. No one in the front wears a mask. I feel very unsafe walking in there. I will be switching to a different vet.
