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August 2023 by Tiffany D.
The New River will always be one of favorites. It was a beautiful day to paddle down. This review is for the customer service. We've been here several times and the parking attendant (male) possibly the manager/owner typically rubs us the wrong way. This time he asked to unload our kayaks then park. We did, we waited on 3 others, they finally arrive. He tells us it's time to load up. He wants us to carry them 80-90 yards to the van Pretty ridiculous not to drive the van to the area he had everyone unload their kayak. Plenty of space for other vans to still enter and exit & the guest cars are parked on the entire opposite side of where the loading is happening. So we do. Then his workers do not put the paddles in the tailgate they leave them as they attach the kayak to racks. By the time we make it upstream to get dropped off. We're missing an oar. After kayaks get loaded I walk back to unload area to stand with cooler and rest of things. Continue to wait on them and he says group ready let's go. The van has to pass by where we are standing again he couldn't ask them to drive and pick us up as they are leaving so I have to carry a 65lb cooler another 80-90yards. Whether you are planning on yaking by yourself or using an outfitter company you do not plan to do some much extra gear lugging. If it was necessary I would not be complaining. His attitude was "Let's work harder, not smarter" & really was not a friendly guy at all.
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July 2023 by James Hogan
Rented a kayak for a trip on the New River. Staff is very friendly and helpful! Good selection of snacks and souvenirs as well.
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April 2023 by Yutaka改
My grandpa used to live near this place and we used to go there every year
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July 2022 by Billy Currie
Had a great time tubing, I plan on returning .
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May 2022 by Jorkas Farms
This morning, Had a breve from the new coffee bar at NRO! It was EXCELLENT!! I highly recommend.
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August 2021 by Thomas Knight
Friendly staff.
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July 2021 by Katrina Burgess
Great day spent tubing with my husband. The staff was friendly and helpful.
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June 2021 by Leslie Simpson George
Everything you’d need for a day on the River. Nice selection of cute tshirts and tanks too.
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May 2021 by Karen Alegre
our family of 3 had a great time on our 3- hour canoe adventure in New River. will highly recommend you to all.
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July 2020 by Sarah Owen Iseley
My sister and I took our collective five kids, ages eight through 13, tubing on the new river for their first time today. New River outfitters could not have been more wonderful. They shuttled our group with the tubes that we had, and we rented another from them. They provided lifejackets and lots of great advice. We will definitely be back!
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June 2020 by Roxy U.
Love the owners, the staff, and the cute general store. We've kayaked and tubed 3 times in the last year, in groups as small as 2 and as big as 20. Everyone is so friendly and makes the whole experience awesome, from start to finish. highly recommend!
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June 2020 by Karen I.
Pros: Was able to tube down the New River same day that I called. The young lady who checked us in for floating was friendly, as well as the guy who drove us to new river state park to get in. (We did the short float trip) The price is fair. The store had a few necessities, good for what you need from them. The river itself was great for floating. The water level was up, no getting stuck on rocks on our day. Cons: The manager looking guy was a little grumpy looking and not approachable in the store. I actually thought about 3 stars because this was so noticeable, but the others working there don't deserve that. It would have been great to have a few picnic tables or a changing area down at the river. Just a little shack with half doors like a dressing room would be great. We had that in Bryson City after a trip down the river there, and it was wonderful to not have to get in the car while still wet. Everyone was making makeshift beach towel dressing rooms for their friends at this spot.
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June 2020 by Crystal May Hawks
We enjoyed our tubing trip today so much!! The staff are super friendly and the general store was very nice! We will be back when we visit the area again!
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May 2020 by Shannon Davis
Super friendly people and helpful! I loved my New River experience there with my kayak. I plan to go back but in a longer trip up river next time.
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November 2019 by Pamela Medlin
We took the 20 minute drive to check out the store on a tuesday afternoon and it was closed. Very disappointing! Hours on the website would be helpful.
